Jobs in Canada

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Added 15 mins ago
D
Manager
Desjardins
Montreal, QC · Levis, QC
- Full-time
As Manager, yrole involves using your ability to make quality decisions and build effective teams to manage a large subset of sales or operations activities or a support sub-function that…
Added 15 mins ago
D
Market Development Manager
Desjardins
Saguenay, QC
- Full-time
As a market development manager, you support Desjardins’s strategic priorities by leading your department, tapping into the full market potential and meeting the needs and expectations of…
Added 15 mins ago
B
Financial Planner
BMO
Kamloops, BC
- Full-time
…great earning possibilities? Becoming a BMO® Financial Planner can offer you all that and much more. Expect to fill an important and rewarding role – helping your customers achieve their…
Added 15 mins ago
B
ACCOUNT MANAGER, VIRTUAL BUSINESS CENTRE - Montreal, Laval, Boucherville, St-Laurent
BDC
Montreal, QC · Laval, QC · Boucherville, QC
- Full-time
The Account Manager at the Virtual Business Centre maintains relationships and customer loyalty with clients in the small business segment through business development initiatives.
Added 15 mins ago
C
Cardlock/Warehouse Attendant
Co-op
Prince George, BC
- Full-time
Maintaining Four Rivers Co-op’s high standards for customer service
Added 15 mins ago
C
Home Centre Clerk
Co-op
Rocky Mountain House, AB
- Part-time
Ability to handle multiple demands at once while still providing excellent customer service
Added 29 mins ago
GL
Receptionist
Goodmans LLP
Toronto, ON
- Full-time
…experience by providing professional, courteous, and efficient service. The ideal candidate is client-focused, highly organized, and thrives in a collaborative environment, demonstrating a…
Added 29 mins ago
DG
Call Center Manager - Phone Support, Technical QA & Training
DBNC Group Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Customer Support Operations Manager - Phone Support, Technical QA & Training
Added 30 mins ago
A
Retail Sales Representative
Acosta
Victoria, BC
- Part-time
…results by identifying volume opportunities, providing excellent customer service, providing product information, and ensuring product dominance and…
Added 45 mins ago
IG
Project Manager
Imperial Glass Ltd.
Vancouver, BC
- Full-time
…is recognized for high-quality craftsmanship and exceptional customer service. Its experienced team works closely with clients to provide durable, visually appealing glazing that enhances…
Added 45 mins ago
OD
Multi Dwelling Unit Territory Representatives ( Sales and Marketing) - NB
OSL Direct Services
Moncton, NB
- Other
Sales, Customer Service, and/or Marketing experience an asset
Added 45 mins ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
Pleasant, professional, and friendly customer service demeanour is a must.
Added 45 mins ago
UH
Administrative Assistant II - Medical, Arthritis Program Low Back
University Health Network
Toronto, ON
- Full-time
Support new and existing user queries and customer support (>5000 PCPs,150 spine rehab providers and non-clinical support staff)
Added 45 mins ago
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Supplier Quality Engineering
Napoleon
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 45 mins ago
SE
Human Resources Coordinator - Operations
STEP Energy Services
Blackfalds, AB · Red Deer, AB
- Full-time
Strong customer service orientation with a commitment to providing responsive and professional support.
Added 45 mins ago
NC
Veterinary Assistant/Receptionist
NVA Canada
Brockville, ON
- Part-time
…strong focus on exceptional patient care, outstanding client service, and a positive team culture. Whether you're an experienced Veterinary Assistant or someone with strong customer service…
Added 45 mins ago
BI
Field Service Representative,
Baxter International Inc.
AB · Edmonton, AB
- Full-time
Work effectively with FS Regional Manager, Field Service Representatives, and other functional areas within the company to enhance business performance and customer experiences.
Added 45 mins ago
LB
Digital project manager (Health marketing agency)
Lemieux Bédard
Montreal, QC
- Full-time
…you, here’s your chance! We are looking for a digital project manager to join our energetic and genuinely friendly team. The role can be performed from either of our offices; in Montreal or…
Added 45 mins ago
TU
Automation Analyst, Capital Projects
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…escalating to the support team, and ensuring services meet or exceed customer service levels at all times. Provides input to strategies for the growth, improvements and upgrades of this…
Added 1 hour ago
T
Site Manager
TRIGO
Woodstock, ON
- $65,000 CAD / year
- Full-time
The Site Manager will lead a team of Site Supervisors, Site Leads, and Inspectors to ensure safe, high-quality, and efficient service delivery. They will collaborate with internal…
Added 1 hour ago
TH
DIRECTEUR, PROGRAMME, MONÉTISATION DU SITE – CAN
The Home Depot Canada
Toronto, ON
- Full-time
LocationIn-office presence is required five days per week
Added 1 hour ago
MI
Banquets Attendant
Marriott International
Trois-Rivières, QC · Greater Trois-Rivieres Metropolitan Area
- Part-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 1 hour ago
MI
Food & Beverage Supervisor
Marriott International
Sherbrooke, QC
- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and…
Added 1 hour ago
O
Lead Client Success Manager
OpenText
Waterloo, ON
- Full-time
…empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join…
Added 1 hour ago
MI
Cook I
Marriott International
AB · Edmonton, AB
- Full-time
…maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and…

DBNC Group Inc.

Call Center Manager - Phone Support, Technical QA & Training

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Compensation range: $75,000-$100,000 CAD. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Compensation range: $75,000-$100,000 CAD.
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Bid13

Customer Support Operations Manager - Phone Support, Technical QA & Training

Onsite in Scarborough, Ontario.

Bid13 is hiring a hands-on Customer Support Operations Manager to lead a small customer support team and raise the standard of every customer interaction.

This is not a giant call center role where all the systems are already built. We need someone who can run the day-to-day support rhythm, coach the team, improve call quality, handle technical support escalations, and build the practical tools the team needs to deliver white-glove service.

You will be the person making sure customers feel heard, helped, and confident they reached the right team.

About the Role

You will manage a 5-person customer support team, with room for the team to grow over time. The team supports customers across phone, email, chat, and text, with a stronger push toward phone-forward, proactive, high-touch service.

You will work closely with Sales, Customer Success/Onboarding, the CTO, and leadership. The goal is to make support stronger, warmer, more technically confident, more proactive, and less dependent on senior leadership for daily management.

What You Will Own

Lead the customer support team day to day, including weekly team meetings, coaching rhythms, and clear standards.
Improve call quality around rapport, tone, politeness, listening, competence, ownership, and resolution.
Build a practical QA/call assessment cadence and coach each team member from real examples.
Handle and teach technical support, including setup and integration questions that may be poorly documented today.
Create training materials, knowledge base articles, videos, PDFs, or instruction guides that make repeatable support easier.
Turn policy conflicts, including ban/unban situations, into clear support guidance the team can apply consistently.
Stay close to important clients and facilities so issues are handled proactively, not only when they become escalations.
Establish light KPIs that improve support quality, customer satisfaction, proactive outreach, and utilization.

What Makes You a Fit

You have managed phone-based customer or technical support teams and can coach tone, rapport, resolution, and call quality.
You can personally troubleshoot technical setup or integration issues and turn messy workflows into clear training docs, videos, or guides.
You have built practical support systems such as KPIs, QA rhythms, knowledge bases, team meetings, or escalation routines in an environment that was not already perfectly mature.

Why Join Bid13

This is a real ownership role. You will have direct access to leadership, room to build the support function, and the chance to leave a visible mark on how customers experience the platform.

The right person will enjoy a smaller-company environment where you can be hands-on, decisive, technical, customer-facing, and close to the action. You will not be buried inside layers of corporate process. You will help set the process.

Location, Schedule, and Compensation

Onsite in Scarborough, Ontario.
Full-time salaried role.
Standard business hours with flexibility when customer or team needs require it.
Occasional travel up to 2x/year may be available.
Compensation range: $75,000-$100,000 CAD.

Hiring Process

DBNC Recruiting is the in-house sister company handling hiring for Bid13. DBNC reviews applications personally and will coordinate the interview process.

If this sounds like the kind of support team you know how to build, we would like to hear from you.

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach a five-person customer support team across phone, email, chat, and text, improving call quality and handling technical support escalations. Build practical QA processes, training resources, support guidance, and KPIs while proactively supporting important clients and facilities.

Requirements

The role calls for experience managing phone-based customer or technical support teams and coaching staff on rapport, tone, resolution, and call quality. Candidates should be able to troubleshoot technical setup or integration issues and build practical support systems, training materials, and documentation in an evolving environment.

Skills

Phone Support Team Management
Technical Support
Call Quality Coaching
Quality Assurance
Customer Service
Troubleshooting
Technical Integrations
Training Material Development
Knowledge Base Development
KPI Development
Customer Satisfaction
Proactive Customer Outreach
Escalation Management
Team Coaching
Policy Guidance

Visa sponsorship

Not detected in the job text

Keywords

Phone Support
Customer Support Operations
Technical Support
Call Quality
Quality Assurance
Call Assessment
Coaching
Technical Troubleshooting
Setup and Integration
Training Materials
Knowledge Base
Instruction Guides
Customer Satisfaction
Proactive Outreach
KPIs
Escalation Management
Customer Success
Onboarding
Policy Guidance
Phone
Email
Chat
Text Support
White-Glove Service
Construction

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Jobs in Canada