Jobs in Canada

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Added 8 mins ago
D
Market Development Manager
Desjardins
Saguenay, QC
- Full-time
…and change management, in keeping with Desjardins’s values. Lead, coach and motivate your team to develop skills, boost engagement and empower…
Added 8 mins ago
C
Senior Manager, Marketing Data & Analytics
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
Lead marketing attribution, choosing the right model for each question (first touch, last touch or W-shaped) and using multi-touch attribution to guide channel mix and budget decisions
Added 8 mins ago
B
Financial Planner
BMO
Kamloops, BC
- Full-time
…customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings plans, and similar products). Provides…
Added 8 mins ago
B
Investment Specialist Admin
BMO
Kamloops, BC
- Full-time
…customer. Determines client needs and provides solutions though the sales of managed products and services (e.g. mutual funds, retirement savings plans, and similar products). Supports the…
Added 8 mins ago
CC
Business Development Representative (Alberta)
Closer Conveyancing
Calgary, AB
- $60,000 to $70,000 CAD / year
We are seeking a proactive, organized, and results-oriented Business Development Representative to join our Sales team in Alberta.
Added 8 mins ago
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Holiday Sales Associate PT Under 20 hours
Tumi
Richmond, BC
- Part-time
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 8 mins ago
T
Toronto Premium Outlet Holiday Sales Associate PT Under 20 hours
Tumi
Toronto, ON
- Part-time
As part of our Retail team, the Holiday Sales Associate is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong…
Added 8 mins ago
RE
Outside Sales Representative
Rentco Equipment Ltd.
Peace River, AB
- $52,000 CAD / year
- Full-time
…customer service, having a well-stocked inventory of parts, sales, and rental equipment, and by hiring those who are friendly, knowledgeable, honest, and who enjoy working as part of a…
Added 22 mins ago
DG
Call Center Manager - Phone Support, Technical QA & Training
DBNC Group Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Bid13 is hiring a hands-on Customer Support Operations Manager to lead a small customer support team and raise the standard of every customer interaction.
Added 22 mins ago
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Account Coordinator
Moroccanoil
Montreal, QC
- Full-time
…Canada to build and strengthen relationships while increasing sales through education, events and by servicing customers through product demonstration and strong sales…
Added 22 mins ago
MW
CAN Team Leader - Nova Scotia
Mountain Warehouse
Dartmouth, NS
- $18 CAD / hour
- Part-time
Our Stock Team Lead supports the management team with the everyday running of the stock flow. You will be supporting with;
Added 22 mins ago
R
Seasonal Sales Associate
Roots
Halifax, NS · Greater Halifax Metropolitan Area
- Full-time
…brand’s legacy. If you bring passion to everything you do, lead with integrity, and believe in the power of collaboration to drive growth, we’d love to have you on our…
Added 22 mins ago
Industry Manager II
Pinterest
Toronto, ON
…drive strategic outcomes and operationalize the vision for the sales team. We’re looking for a high-performing candidate with experience building advertising/media sales teams from the…
Added 22 mins ago
Commercial Account Executive 1
Softchoice
NB
Our Customer Engagement Model: This isn’t your typical sales job. With Softchoice, you lead with the customer at the forefront of everything you do, and consider selling to be a strategic…
Added 22 mins ago
PF
Vice-président·e Produit | Head Of Product
Power Factors
Remote, Canada
- Remote
Added 22 mins ago
P
Portfolio Marketing Specialist (12-Month Fixed Term, Maternity Cover)
Prosci
Remote, Canada
- $75,000 to $90,000 CAD / year
- Remote
Build and maintain messaging frameworks, core narratives and reusable materials for consistent communication across Marketing, Sales and Delivery
Added 22 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Remote, Canada
- Remote
Added 22 mins ago
Territory Manager, CAD/CAM Alberta
Dentsply Sirona, Inc
BC · Canada Home Office, BC
Act on Leads provided by via lead platform, dealers sales and technical representative and others as needed
Added 22 mins ago
Truck Driver - Home Daily - CDL A - Regina, SK Canada
XPO
Regina, SK
Provide excellent service to customers, including generating sales leads
Added 38 mins ago
OD
Multi Dwelling Unit Territory Representatives ( Sales and Marketing) - NB
OSL Direct Services
Moncton, NB
- Other
At OSL, we hire passionate, driven people to be those sales leaders and who are ready for their next big career move. OSL people are professional, willing to adapt and learn new skills, and…
Added 38 mins ago
CO
Water Consultant
Culligan of Canada
Saskatoon, SK
- $60,000 to $100,000 CAD / year
- Full-time
Execute Culligan’s proven sales presentation process while completing the full product demonstration with every potential customer.
Added 38 mins ago
Senior Account Manager
The Trade Desk
Toronto, ON
Collaborate effectively with the Sales & Trading functions to develop existing accounts and achieve client goals and objectives.
Added 38 mins ago
NF
Home Manager - NH Calgary
Nisa Foundation
Canada
- Full-time
Monitor team performance and lead team-building initiatives.
Added 38 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Brossard, QC
- Contract
Added 52 mins ago
A
ServiceNow Implementation Architect
AceStack
Toronto, ON
- $130,000 to $135,000 CAD / year
- Full-time
…leaders and engineers. This is an implementation role, not a sales…

DBNC Group Inc.

Call Center Manager - Phone Support, Technical QA & Training

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Compensation range: $75,000-$100,000 CAD. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Compensation range: $75,000-$100,000 CAD.
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Bid13

Customer Support Operations Manager - Phone Support, Technical QA & Training

Onsite in Scarborough, Ontario.

Bid13 is hiring a hands-on Customer Support Operations Manager to lead a small customer support team and raise the standard of every customer interaction.

This is not a giant call center role where all the systems are already built. We need someone who can run the day-to-day support rhythm, coach the team, improve call quality, handle technical support escalations, and build the practical tools the team needs to deliver white-glove service.

You will be the person making sure customers feel heard, helped, and confident they reached the right team.

About the Role

You will manage a 5-person customer support team, with room for the team to grow over time. The team supports customers across phone, email, chat, and text, with a stronger push toward phone-forward, proactive, high-touch service.

You will work closely with Sales, Customer Success/Onboarding, the CTO, and leadership. The goal is to make support stronger, warmer, more technically confident, more proactive, and less dependent on senior leadership for daily management.

What You Will Own

Lead the customer support team day to day, including weekly team meetings, coaching rhythms, and clear standards.
Improve call quality around rapport, tone, politeness, listening, competence, ownership, and resolution.
Build a practical QA/call assessment cadence and coach each team member from real examples.
Handle and teach technical support, including setup and integration questions that may be poorly documented today.
Create training materials, knowledge base articles, videos, PDFs, or instruction guides that make repeatable support easier.
Turn policy conflicts, including ban/unban situations, into clear support guidance the team can apply consistently.
Stay close to important clients and facilities so issues are handled proactively, not only when they become escalations.
Establish light KPIs that improve support quality, customer satisfaction, proactive outreach, and utilization.

What Makes You a Fit

You have managed phone-based customer or technical support teams and can coach tone, rapport, resolution, and call quality.
You can personally troubleshoot technical setup or integration issues and turn messy workflows into clear training docs, videos, or guides.
You have built practical support systems such as KPIs, QA rhythms, knowledge bases, team meetings, or escalation routines in an environment that was not already perfectly mature.

Why Join Bid13

This is a real ownership role. You will have direct access to leadership, room to build the support function, and the chance to leave a visible mark on how customers experience the platform.

The right person will enjoy a smaller-company environment where you can be hands-on, decisive, technical, customer-facing, and close to the action. You will not be buried inside layers of corporate process. You will help set the process.

Location, Schedule, and Compensation

Onsite in Scarborough, Ontario.
Full-time salaried role.
Standard business hours with flexibility when customer or team needs require it.
Occasional travel up to 2x/year may be available.
Compensation range: $75,000-$100,000 CAD.

Hiring Process

DBNC Recruiting is the in-house sister company handling hiring for Bid13. DBNC reviews applications personally and will coordinate the interview process.

If this sounds like the kind of support team you know how to build, we would like to hear from you.

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach a five-person customer support team across phone, email, chat, and text, improving call quality and handling technical support escalations. Build practical QA processes, training resources, support guidance, and KPIs while proactively supporting important clients and facilities.

Requirements

The role calls for experience managing phone-based customer or technical support teams and coaching staff on rapport, tone, resolution, and call quality. Candidates should be able to troubleshoot technical setup or integration issues and build practical support systems, training materials, and documentation in an evolving environment.

Skills

Phone Support Team Management
Technical Support
Call Quality Coaching
Quality Assurance
Customer Service
Troubleshooting
Technical Integrations
Training Material Development
Knowledge Base Development
KPI Development
Customer Satisfaction
Proactive Customer Outreach
Escalation Management
Team Coaching
Policy Guidance

Visa sponsorship

Not detected in the job text

Keywords

Phone Support
Customer Support Operations
Technical Support
Call Quality
Quality Assurance
Call Assessment
Coaching
Technical Troubleshooting
Setup and Integration
Training Materials
Knowledge Base
Instruction Guides
Customer Satisfaction
Proactive Outreach
KPIs
Escalation Management
Customer Success
Onboarding
Policy Guidance
Phone
Email
Chat
Text Support
White-Glove Service
Construction

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Jobs in Canada