Jobs in Canada

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Added 10 mins ago
R
Nuclear Decommissioning Supervisor
Raise
Tiverton, ON
- Full-time
…field leadership keeps that work safe and on track. You’ll lead crews and contractors on site and make sure every job meets CNL requirements, regulatory obligations, and safety…
Added 10 mins ago
LN
Lead Continuous Improvement Engineer
Legrand, North & Central America
Mississauga, ON
- Full-time
Supporting the Legrand Power Bus Way plants and reporting to the Plant Manager, the Lead Continuous Improvement Engineer will lead and support Lean transformation and daily management…
Added 10 mins ago
UT
Site Reliability Engineer
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Location: Toronto, ON - Hybrid, 4 days per week onsite
Added 10 mins ago
TM
Asset Manager
Talent Mappers
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This individual will be responsible for coordinating operational stakeholders, managing Operations & Maintenance (O&M) contractors, optimizing revenue streams, and ensuring assets achieve…
Added 10 mins ago
DG
Call Center Manager - Phone Support, Technical QA & Training
DBNC Group Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Customer Support Operations Manager - Phone Support, Technical QA & Training
Added 10 mins ago
TS
Operations Supervisor
The Seaboard Transport Group
Corner Brook, NL
- Full-time
Position Overview: The Operations Supervisor plays a key role in ensuring the efficient and safe coordination of driver operations. This position is responsible for maintaining a strong…
Added 10 mins ago
R
Gestionnaire principal, Ingénierie de projets / Senior Manager, Project Engineering
RTX
Mississauga, ON · Longueuil, QC
- Full-time
…passagers et de marchandises aux services médicaux d’urgence, aux opérations humanitaires et à la lutte contre les feux de forêt, partout dans le…
Added 11 mins ago
Team Lead, Network
Trans Mountain
Calgary, AB
Must have a valid Class 5 driver’s license
Added 11 mins ago
UKG Pro WFM Scheduling Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 11 mins ago
PF
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 11 mins ago
Senior Buyer
QinetiQ
Medicine Hat, AB
Collaborate with Engineering, Quality, Planning and Operations to define technical, quality, delivery and commercial requirements for sourcing activities.
Added 11 mins ago
Fleet Safety Officer
City of Edmonton
AB
As a Fleet Safety Officer, you will lead collision investigations and deliver vehicular safety services across City Operations. You will advise departments to ensure compliance with…
Added 11 mins ago
MN
Procurement Manager
March Networks
Remote, Canada
- Full-time
- Remote
In collaboration with the Technical Operations team, engage contract manufacturers early and formally in DFM/DFA by conducting joint design reviews, BOM rationalization, and component risk…
Added 11 mins ago
PF
Vice-président·e, Contrôleur·euse | Vice President, Controller
Power Factors
Remote, Canada
- Remote
Collaborer avec les Opérations des revenus, la Planification et analyse financières (FP&A), les Ventes, les Services professionnels, les Affaires juridiques et d’autres équipes de…
Added 11 mins ago
S
Business Center Practice Leader - Environmental Services (Infrastructure)
Stantec
Markham, ON
- Full-time
Lead from the market by building visibility, trusted relationships, and strategic partnerships across the transportation industry.
Added 11 mins ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
Lead field operations across multiple work fronts, ensuring efficient coordination of labour, equipment, and subcontractors.
Added 26 mins ago
OP
Project Leader- 24 Month Contract
Ontario Power Generation
Thunder Bay, ON
- Contract
Lead end-to-end project management (plan, organize, coordinate, control) in line with PM governance from initiation to closeout.
Added 26 mins ago
S
Electrical Engineer
Suncor
Calgary, AB
- Full-time
Work collaboratively with Operations, Engineering, and other business partners to turn technical and regulatory requirements into practical solutions that support safe, reliable operations
Added 26 mins ago
AC
Vice President, Finance
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Oversees the analysis of economic, business and financial conditions and their impact on the ACU’s operations; makes recommendations as appropriate to enhance performance or to mitigate…
Added 26 mins ago
AC
Vice President, Treasury
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Has the ability to navigate and lead others through conflicting priorities, turning ambiguity into clarity in a fast-changing environment.
Added 27 mins ago
WC
Quality Control Lead
WestRock Company
Mississauga, ON
- Full-time
We are seeking a motivated and experienced Quality Control Lead to support the daily execution of quality, food safety, and compliance activities within our tube manufacturing facility.…
Added 27 mins ago
B
Facilities Specialist
Beanfield
Mont-Royal, QC
- $80,000 to $90,000 CAD / year
- Full-time
We lead the way. We disrupt the industry by thinking differently, moving quickly, and taking ownership. We operate with a startup mentality and believe in building and investing in our own…
Added 27 mins ago
DC
Coordinator, Facility Management
Defence Construction Canada
Cold Lake, AB
- Full-time
The Coordinator, Facility Management, provides operations and maintenance services for Client-Partner facilities. The incumbent manages and administers contracts related to facility…
Added 27 mins ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
Lead field operations across multiple work fronts, ensuring efficient coordination of labour, equipment, and subcontractors
Added 27 mins ago
FN
Security Operations Analyst, Information Security
First National Financial LP
Toronto, ON · East York, ON
- Full-time
Serve as the primary contact with external Security Operations Center (SOC) vendors to monitor SLAs, optimize alerting mechanisms, and ensure timely triage.Take the lead in creating and…

DBNC Group Inc.

Call Center Manager - Phone Support, Technical QA & Training

Toronto, ON, Canada
Greater Toronto Area, Canada, Canada

Compensation range: $75,000-$100,000 CAD. · Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Pay: Compensation range: $75,000-$100,000 CAD.
Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English
Posted: Nov 13, 2026

Original job description

Bid13

Customer Support Operations Manager - Phone Support, Technical QA & Training

Onsite in Scarborough, Ontario.

Bid13 is hiring a hands-on Customer Support Operations Manager to lead a small customer support team and raise the standard of every customer interaction.

This is not a giant call center role where all the systems are already built. We need someone who can run the day-to-day support rhythm, coach the team, improve call quality, handle technical support escalations, and build the practical tools the team needs to deliver white-glove service.

You will be the person making sure customers feel heard, helped, and confident they reached the right team.

About the Role

You will manage a 5-person customer support team, with room for the team to grow over time. The team supports customers across phone, email, chat, and text, with a stronger push toward phone-forward, proactive, high-touch service.

You will work closely with Sales, Customer Success/Onboarding, the CTO, and leadership. The goal is to make support stronger, warmer, more technically confident, more proactive, and less dependent on senior leadership for daily management.

What You Will Own

Lead the customer support team day to day, including weekly team meetings, coaching rhythms, and clear standards.
Improve call quality around rapport, tone, politeness, listening, competence, ownership, and resolution.
Build a practical QA/call assessment cadence and coach each team member from real examples.
Handle and teach technical support, including setup and integration questions that may be poorly documented today.
Create training materials, knowledge base articles, videos, PDFs, or instruction guides that make repeatable support easier.
Turn policy conflicts, including ban/unban situations, into clear support guidance the team can apply consistently.
Stay close to important clients and facilities so issues are handled proactively, not only when they become escalations.
Establish light KPIs that improve support quality, customer satisfaction, proactive outreach, and utilization.

What Makes You a Fit

You have managed phone-based customer or technical support teams and can coach tone, rapport, resolution, and call quality.
You can personally troubleshoot technical setup or integration issues and turn messy workflows into clear training docs, videos, or guides.
You have built practical support systems such as KPIs, QA rhythms, knowledge bases, team meetings, or escalation routines in an environment that was not already perfectly mature.

Why Join Bid13

This is a real ownership role. You will have direct access to leadership, room to build the support function, and the chance to leave a visible mark on how customers experience the platform.

The right person will enjoy a smaller-company environment where you can be hands-on, decisive, technical, customer-facing, and close to the action. You will not be buried inside layers of corporate process. You will help set the process.

Location, Schedule, and Compensation

Onsite in Scarborough, Ontario.
Full-time salaried role.
Standard business hours with flexibility when customer or team needs require it.
Occasional travel up to 2x/year may be available.
Compensation range: $75,000-$100,000 CAD.

Hiring Process

DBNC Recruiting is the in-house sister company handling hiring for Bid13. DBNC reviews applications personally and will coordinate the interview process.

If this sounds like the kind of support team you know how to build, we would like to hear from you.

Our recruitment process may include the use of AI to assist with candidate screening. All applicant information is handled in accordance with applicable privacy and employment legislation.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead and coach a five-person customer support team across phone, email, chat, and text, improving call quality and handling technical support escalations. Build practical QA processes, training resources, support guidance, and KPIs while proactively supporting important clients and facilities.

Requirements

The role calls for experience managing phone-based customer or technical support teams and coaching staff on rapport, tone, resolution, and call quality. Candidates should be able to troubleshoot technical setup or integration issues and build practical support systems, training materials, and documentation in an evolving environment.

Skills

Phone Support Team Management
Technical Support
Call Quality Coaching
Quality Assurance
Customer Service
Troubleshooting
Technical Integrations
Training Material Development
Knowledge Base Development
KPI Development
Customer Satisfaction
Proactive Customer Outreach
Escalation Management
Team Coaching
Policy Guidance

Visa sponsorship

Not detected in the job text

Keywords

Phone Support
Customer Support Operations
Technical Support
Call Quality
Quality Assurance
Call Assessment
Coaching
Technical Troubleshooting
Setup and Integration
Training Materials
Knowledge Base
Instruction Guides
Customer Satisfaction
Proactive Outreach
KPIs
Escalation Management
Customer Success
Onboarding
Policy Guidance
Phone
Email
Chat
Text Support
White-Glove Service
Construction

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Work requirements

Jobs in Canada