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DDRC

Team Leader, Children Services

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, and looking to lead a team of direct service staff to ensure quality respite service is provided to children with developmental disabilities?

If yes, take a look at the opportunity below.

About Us

The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee’s role model the DDRC mission - “DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens.” If you believe in the DDRC's mission and values, we would welcome you to our team.

What The Role Provides You

The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance.

We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, benefit plan, Health Spending Account(HSA), Employee Referral Program, Employee and Family Assistance Program(EFAP), WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.

Key Responsibilities

Provides leadership, support and professional development by coaching, mentoring and supervising staff; provides direction to support their ability to be effective and successful in their role
Acts as the team resource for relevant policies, procedures, legislation, service protocols as well as ethical codes and guidelines
Serves as the principle liaison between staff and senior agency leadership as well as between team members and other service/support providers; facilitates cross-agency communication and participation
Promote productive working relationships with community partners and provincial, federal and non-governmental agencies
Coordinate and promote services available through Comprehensive Care with various stakeholders to effectively build the program
Act as a liaison and participate on internal and external committees
Provide orientation and training to new team members
Oversee daily service delivery, ensure operational accountability, proactively resolve issues, and escalate significant client, staffing, or service related concerns
Contributes to the development and management of team scheduling and budget processes; ensure adherence to both financial and service terms and conditions
Manage the services provided by the Comprehensive Care program through effective communication, resource provision, home visits, and coaching
Maintain positive relations with clients, families, and other stakeholders, addressing any expressed barriers within timely and professional means
Utilize a client and person-centred approach to uphold DDRC’s mission,vision, and values
Support staff through their career life cycle at the DDRC including interviewing, onboarding, training, performance reviews, and off boarding as per DDRC Policies
Facilitate effective coaching and supervision to promote the growth and success of staff, utilizing proactive strategies to address performance barriers
Act as the principle liaison for staff to facilitate cross-agency communication and participation
Utilize designated scheduling programs to maintain accurate, dynamic schedules and proactively adjust for changing priorities, barriers, and emerging needs
Collaborate effectively within a dynamic team across office, home, and community-based settings
Maintain a comprehensive understanding of the policies, legislation, and processes governing the Comprehensive Care Program, serving as an ambassador for the program and consistently upholding these standards across all aspects of the role
Maintain accurate files and documentation for clients, staff, and stakeholders in accordance with accreditation and funder requirements
Respond to incidents and emerging concerns promptly, considering multiple perspectives to support informed, balanced decision-making
Takes accountability to ensure all mandatory certifications and training are kept current
Ensures that all required staff files, documentation and information is captured according to agency and accreditation requirements
Ensures that staff attend required workshops/training sessions in timely manner
Ensures all required documentation is placed in personnel file
Schedules required meetings and planning sessions for teams
Attends all required meetings and planning sessions as requested; accountable for seeking information if absent from meeting and disseminating information to relevant staff

What You Bring To The Role

Relevant Post-Secondary diploma in Disabilities Service, Psychology, Program Management, Social Work, etc., or an acceptable combination of education and experience
Minimum of two (2) years leadership experience
Minimum two (2) years working in a related field
Experience working with vulnerable sectors to support inclusivity within their community
Knowledgeable of community resources and how to access resources
Ability to self-manage through the use of strong critical thinking and organization skills
Strong leadership, relationship building and conflict resolution skills
Understanding of disabilities and how they can impact relations, using customer service strategies to overcome barriers
Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint
Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards (e.g. Alberta Human Rights Commission, Freedom of Information and Protection of Privacy Act, Occupational Health & Safety Act, regulation and code)
Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

Personal Qualities

Demonstrated values consistent with the DDRC mission
Commitment to team unity and accountability
Desire for continuous professional development and learning
Able to work independently and as part of a multi service team
Open to feedback and promotes respectful collaboration and two way communication
Ability to be flexible and work within a dynamic setting

Working Conditions

Travel to all quadrants and communities within Calgary City Limits year round
Provide proof of business commercial automobile liability coverage with a minimum of 2 million liability
Utilizing a self-managed schedule to maintain deadlines, responsibilities, and work commitments

Ddrc Values

We value diversity;
We believe individuals have a right to explore and fulfill their potentials;
We recognize the need for accountability and responsibility; and
We foster an environment of respect, acceptance, accessibility, and interdependence.

Apply About employer

More about this job

Responsibilities

Lead, coach, train, and supervise staff while coordinating daily service delivery for the Comprehensive Care program and ensuring compliance with agency policies, legislation, accreditation, and funding requirements. Maintain effective relationships and communication with clients, families, staff, community partners, and agency leadership, while managing schedules, budgets, documentation, and emerging service concerns.

Requirements

Requires a relevant post-secondary diploma in disability services, psychology, program management, social work, or a suitable combination of education and experience, along with at least two years of leadership experience and two years in a related field. Candidates should have knowledge of disability services, community resources, applicable legislation, and Microsoft Office, as well as strong leadership, communication, organization, critical-thinking, and conflict-resolution skills.

Skills

Staff Leadership
Coaching and Mentoring
Staff Supervision
Conflict Resolution
Critical Thinking
Organization
Relationship Building
Communication
Scheduling
Budget Management
Client-Centered Service
Disability Services
Community Resource Coordination
Microsoft Excel
Microsoft Word
Microsoft PowerPoint

Benefits

Paid Training
Professional Development
Coaching
Benefits Plan
Health Spending Account
Employee Referral Program
Employee and Family Assistance Program
Vacation Days
Free Parking
Mileage Reimbursement
Statutory Holidays
Complimentary Agency Hours Off

Visa sponsorship

Not detected in the job text

Keywords

Developmental Disabilities
Comprehensive Care Program
Respite Services
Person-Centered Approach
Staff Supervision
Coaching
Mentoring
Staff Training
Onboarding
Performance Reviews
Service Delivery
Program Management
Scheduling
Budget Management
Client and Family Relations
Community Partnerships
Community Resources
Incident Response
Documentation
Accreditation Requirements
Creating Excellence Together Accreditation
Federal and Provincial Legislation
Alberta Human Rights Commission
Freedom of Information and Protection of Privacy Act
Occupational Health and Safety
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Commercial Automobile Liability Coverage

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