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Added 13 mins ago
H
Chef d’équipe bilingue – Soutien ASC
HCLTech
Canada
- Full-time
We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.
Added 13 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 13 mins ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
…and working towards being net-zero by 2050, YEG is a global leader in the aviation industry. YEG approaches equity, diversity, and inclusion by creating ‘an airport for…
Added 13 mins ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
…expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a…
Added 13 mins ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government…
Added 13 mins ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 13 mins ago
K
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- Full-time
Procure spot market capacity when required to meet customer demands and service commitments.
Added 13 mins ago
J&
3PL Warehouse Supervisor-Orthopaedics
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- Full-time
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Added 13 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 13 mins ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 13 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Oliver Wyman is a global leader in management consulting that combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization…
Added 13 mins ago
A
Regional Operations Manager
Archipelago
Victoria, BC
- Temporary
Are you an experienced people leader who enjoys coordinating staffing, schedules, and logistics across multiple locations? Archipelago is seeking an organized, practical operations manager…
Added 13 mins ago
FH
Server Assistant, Notch8 Speakeasy - Seasonal, Full-Time
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Vancouver, BC
- Full-time
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…every seamless guest experience. From preparing the space for service to supporting our Servers and Bartenders throughout the evening, your attention to detail, teamwork, and genuine…
Added 13 mins ago
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Controller / Contrôleur(e)
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- Full-time
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Added 13 mins ago
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SLS is the world leader in landing gear, wheels & brakes, and associated systems for civil, military aircraft, and helicopters. We control the entire lifecycle of our products, from design…
Added 13 mins ago
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Senior geotechnical leader anchoring and growing our Calgary office
Added 13 mins ago
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Principal Geotechnical Engineer
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Senior geotechnical leader anchoring and growing our Vancouver office
Added 13 mins ago
D
Team Leader, Children Services
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Calgary, AB
- Full-time
…has a positive attitude, and looking to lead a team of direct service staff to ensure quality respite service is provided to children with developmental…
Added 13 mins ago
D
Team Leader, Home Based Services
DDRC
Calgary, AB
- Full-time
…has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the Client’s…
Added 13 mins ago
Continuous Quality Improvement Registered Practical Nurse & UCP Trainer
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…pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed…
Added 13 mins ago
National Account Manager (Ontario)
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…a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and…
Added 13 mins ago
Production Supervision - Inbound Support Team Leader
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…Price have never changed – business integrity, first-class service, innovation and a commitment to people. Our dependable quality, reliable delivery, and knowledgeable follow-up service…
Added 13 mins ago
SI
Payroll Manager
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- Full-time
The successful candidate will be a hands-on leader with extensive payroll management experience, strong stakeholder management skills, and the ability to lead a high-performing team in a…

DDRC

Team Leader, Home Based Services

Calgary, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Are you looking for a great opportunity to build your career? Are you a candidate that is passionate, self-motivated, patient and has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the Client’s development as a physically and mentally healthy person.

If yes, take a look at the opportunity below.

About Us

The DDRC is a non-profit, registered, charitable organization that began in 1952. We offer programs and resources for children and adults with developmental disabilities, their friends and family, and other members of the community. The DDRC employee’s role model the DDRC mission - “DDRC promotes awareness and supports communities to include persons with developmental disabilities, thereby strengthening communities for all citizens.” If you believe in the DDRC's mission and values, we would welcome you to our team.

What The Role Provides You

The DDRC hires passionate, driven individuals who live our values and can work independently. We offer a variety of roles, competitive benefits, and a culture that supports work/life balance.

We offer semi-fixed schedules that may change based on clients needs, paid training, development, coaching, benefit plan, Health Spending Account (HSA), Employee and Family Assistance Program (EFAP), Employee Referral Program, WCB, vacation days, free parking, mileage where applicable, statutory holidays, and Agency complimentary hours off per year.

Key Responsibilities

Responsible for oversight of ongoing placement and care of Clients choosing an integrated living arrangement
Collaborate with HR on recruitment, selection and orientation of new Integrated Living Practitioners (ILPs) and ONR applicants
Facilitate and monitor contractual agreement between individual Clients and the Integrated Living Practitioner/Guardian/Families
Initiate monthly conversations with new clients, networks, and new ILPs who have been with the agency for less than one year
Consult with ILPs and ONR providers during crisis situations that impact themselves, the Client and/or their family
Liaise and maintain contact with families and guardians at least quarterly; discuss pertinent matters, required documentation, service and any concerns
Responsible for the application process and associated meetings with prospective ILS clients
Monitor Client ILP and ONR assigned caseload files regularly for compliance with policies and Creating Excellence Together (CET) standards; ensure audits, visits, and reviews are completed in a timely manner
Facilitate the planning, development and implementation of client goals; coordinating and participating in individual planning meetings; coordinate communications with other service agencies to ensure individual outcomes are met; monitors, documents and reports progress toward meeting outcomes; ensures required supports are in place to meet outcomes
Alerts the Manager or designate, to any serious concerns
Ensure appropriate and timely incident reporting occurs and ensure recommendations are implemented
Provide assistance to clients with medical, psychological, and physical appointments; providing medical history support for independent clients
Support clients, parents and guardians by researching information on available services from agencies such as OPG, AISH, and Calgary Housing
Educate ILPs, ONR providers, networks and clients regarding DDRC’s Policies and CET standards
Monitor training of ILP and ONR providers
Report to the Manager of HBS any outstanding training or individuals who do not respond to requests to participate in mandatory training
Ensure Client files and DDRC records are created and maintained in accordance with DDRC protocols, provincial requirements, funding, and accreditation standards, policies and procedures
Prepare and maintain program documentation according to established standards and requirements; includes but not limited to:
Caseload summaries for both Clients and ILPs
Individual Support Summaries
Individual Funding Proposals and reviews
Change forms
Actively participate as a member of DDRC Review Team as directed by the Manager, HBS
Prepare required and assigned necessary correspondence for Manager, HBS review
Assist in the development of proposals, standards and methods to improve the quality of services for Clients and/or ILPs in the ILS program
Perform all other duties assigned by the Manager, HBS or designate
Takes accountability to ensure all mandatory certifications and training are kept current
Attends all mandatory agency required training sessions
Completes all required Performance Management documentation; attend scheduled reviews with Manager
Represents the ILS team at public meetings as required and serve on related committees in the community

What You Bring To The Role

Post-Secondary diploma in Social Work, Human Services, or an acceptable combination of education and experience
Minimum of three (3) years leadership experience within a fast-paced environment
Experience with building strong positive relationships
Experience working with adults with developmental disabilities, including PBS supports
Knowledge of community resources for mental health and addiction issues
Experience in crisis management, conflict resolution and mediation
Experience
Strong critical thinking, excellent organization and administrative skills
Strong Leadership, Relationship Building and Conflict Resolution Skills
Customer Service and Time Management are a must
Demonstrated proficiency in MS Office, with particular emphasis on Microsoft Excel, Word and PowerPoint
Knowledge of and understanding of applicable federal and provincial legislation as well as professional standards
Creating Excellence Together (CET) Accreditation experience within the disability sector, an asset

Personal Qualities

Demonstrated values consistent with the DDRC mission
Commitment to team unity and accountability
Desire for continuous professional development and learning
Demonstrates flexibility, objectivity, creativity, and initiative
Handles situations with assertiveness, tact, diplomacy and a positive professional attitude

Working Conditions

Travel to all quadrants and communities within Calgary City Limits year round
Provide proof of business commercial automobile liability coverage with a minimum of 2 million liability
Working independently within both the client home and in the community

Ddrc Values

We value diversity;
We believe individuals have a right to explore and fulfill their potentials;
We recognize the need for accountability and responsibility; and
We foster an environment of respect, acceptance, accessibility, and interdependence.

Apply About employer

More about this job

Responsibilities

Oversee client placements and care in integrated living arrangements, supporting client goals, coordinating services, and maintaining communication with clients, families, guardians, and providers. Monitor compliance, documentation, training, incidents, and service quality, and provide guidance during crises.

Requirements

Requires a post-secondary diploma in Social Work or Human Services, or an acceptable combination of education and experience, plus at least three years of leadership experience. Candidates should have experience supporting adults with developmental disabilities, including positive behaviour supports, and demonstrate crisis management, relationship-building, administrative, and Microsoft Office skills.

Skills

Leadership
Relationship Building
Crisis Management
Conflict Resolution
Mediation
Critical Thinking
Organization
Administrative Skills
Customer Service
Time Management
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Client Support
Community Resource Knowledge
Positive Behaviour Support

Benefits

Paid Training
Professional Development
Coaching
Benefit Plan
Health Spending Account
Employee And Family Assistance Program
Employee Referral Program
Vacation Days
Free Parking
Mileage Reimbursement Where Applicable
Statutory Holidays
Agency-Provided Complimentary Time Off

Visa sponsorship

Not detected in the job text

Keywords

Integrated Living Services
Developmental Disabilities
Positive Behaviour Support
Client Care
Individual Planning
Client Outcomes
Crisis Management
Conflict Resolution
Mediation
Incident Reporting
Caseload Management
Contractual Agreements
Recruitment
Orientation
Training Monitoring
Family And Guardian Liaison
Community Resources
Mental Health
Addiction Services
Creating Excellence Together Standards
Accreditation
Individual Support Summaries
Individual Funding Proposals
Microsoft Office
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Provincial Legislation
Service Quality Improvement

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