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Added 8 mins ago
Associate, Municipal Law
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Full-time
Added 9 mins ago
Personal Banking Associate
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Dean Group

New Home Customer Care Associate

Vaughan, ON, Canada

Pay: Our client offers a competitive remuneration package with a salary band up to $75k based on years of experience.
Apply by: Oct 28, 2026
Posting language: English
Posted: Sep 28, 2026

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Original job description

Our client, a premium enclave home builder, requires a Client Care Associate to join their company. This position works primarily from their head office in Vaughan with travel to various job sites as required. You will be an integral part of the team dealing with new home buyers pre and post-occupancy. This is a very exciting opportunity with a well-respected company!

Responsibilities of this position include, but are not limited to:

Answer all phone and email enquiries.
Effectively manage the customer care calendar.
Conduct Pre-Delivery Inspections with homeowners.
Document deficiencies and process all paperwork for Tarion and other recipients.
Schedule trades and service appointments for warranty work.
Liaise with all departments to track completion of work orders.
Follow up with homeowners to ensure deficiencies have been completed to their satisfaction.

Experience Required:

A minimum of three years client facing customer service in the new home building industry. Knowledge of new build residential construction services and Tarion Warranty is required. Candidates must possess exceptional communication skills both written and verbal, have effective organizational skills, and the ability to function well in a multi-tasking environment. Advanced Microsoft Office is required. Vehicle required and travel will be reimbursed.

What is offered:

Our client offers a competitive remuneration package with a salary band up to $75k based on years of experience.

Our client has a solid reputation for building quality homes with a boutique team of service professionals to make that happen. If you are considering new career opportunities in this area of expertise, we invite you to forward your Resume in confidence to: Lisa Bagin at lbagin@deangroup.ca. We thank all applicants, but only those with the required industry experience will be considered.

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More about this job

Responsibilities

Respond to customer inquiries, manage the customer care calendar, conduct pre-delivery inspections, and document deficiencies and related warranty paperwork. Coordinate trades and service appointments, track work orders across departments, and follow up with homeowners to confirm completed work meets their satisfaction.

Requirements

Requires at least three years of client-facing customer service experience in the new home building industry, along with knowledge of residential construction services and Tarion Warranty. Candidates must have strong written and verbal communication, organizational and multitasking skills, advanced Microsoft Office proficiency, and a vehicle for travel to job sites.

Skills

Customer Service
Client Communication
Customer Care Calendar Management
Pre-Delivery Inspections
Deficiency Documentation
Tarion Warranty Processing
Trade Scheduling
Warranty Service Coordination
Work Order Tracking
Homeowner Follow-Up
Residential Construction Knowledge
Written Communication
Verbal Communication
Organization
Multitasking
Microsoft Office

Visa sponsorship

Not detected in the job text

Hiring contact

Lisa Bagin

Hiring contact email

lbagin@deangroup.ca

Keywords

New Home Building
Residential Construction
Customer Care
Customer Service
New Home Buyers
Pre-Delivery Inspection
Deficiency Documentation
Tarion Warranty
Warranty Work
Service Appointments
Trade Scheduling
Work Orders
Homeowner Follow-Up
Microsoft Office
Head Office
Job Site Travel

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