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Added 5 months ago
T
Research Machine Learning Scientist
TD
Remote, Canada
- Full-time
- Remote
$140,000 - $250,000 CADThe pay details posted reflect a temporary market premium specific to this role that is reassessed annually.
Added 5 months ago
Sr. Physical AI Research Scientist
Human Resources
Toronto, Ontario
…challenge and change, enables us to lead in today’s dynamic…
Added 5 months ago
P
Product Manager
Planned
Montreal, QC
- Full-time
…you build for, which workflows you win, and how we turn multi-agent automation into something customers can't live without. Every decision you make materially changes the trajectory of the…
Added 5 months ago
SC
Regional Account Manager: Canada - Control
Sazerac Company
Winnipeg, Manitoba · Halifax, Nova Scotia · Toronto, Ontario · NS-Halifax · MB-Winnipeg · ON-Toronto
- $106,600 to $159,900 CAD / year
- Other
…disciplined execution. You’ll work closely with distributor, agent, and retail partners across Canada to drive distribution, visibility, and share growth for Sazerac brands across both on-…
Added 5 months ago
SC
Regional Account Manager: Canada
Sazerac Company
Calgary, Alberta · Vancouver, British Columbia · AB-Calgary · BC-Vancouver
- $106,600 to $159,900 CAD / year
- Other
…disciplined execution. You’ll work closely with distributor, agent, and retail partners across Canada to drive distribution, visibility, and share growth for Sazerac brands across both on-…
Added 2 months ago
TH
Branch Growth & Operations Manager (Real Estate Brokerage)
The HR Pro
Toronto, Ontario · Central Toronto (The Annex / North Midtown / Yorkville), Ontario
- Full-time
Our client is an innovative and rapidly expanding real estate brokerage with a reputation for delivering a modern, agent-focused experience and a strong commitment to growth, collaboration,…
Added 2 months ago
Lakebase Sales Specialist
Databricks
Toronto, ON
…applications. This high-impact role sits within the Lakebase Go-To-Market team and partners closely with regional Account Executives to drive adoption of Lakebase with platform,…
Added 3 months ago
MC
Experienced Call Center Operations Supervisor
MCI Careers
Sydney, Nova Scotia
- Full-time
Collaborate with QA and Training to support agent development.
Added 1 month ago
MC
Contact Center Quality Assurance Manager
MCI Careers
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Lead the QA team in monitoring and evaluating agent interactions across various campaigns.
Added 1 month ago
MC
Experienced Call Center Quality Assurance Supervisor
MCI Careers
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Supervise QA analysts and oversee daily monitoring of agent interactions.
Added 4 months ago
IM
Senior Manager, AWS Technical Support
Ingram Micro
Remote, Canada
- $150,000 to $165,000 CAD / year
- Full-time
- Remote
…cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more…
Added 4 months ago
AI Engineer
Jetson Home
Kitchener, Ontario
Grounded in engineering fundamentals. You understand that AI-assisted development still requires taste, judgment, and rigor. You care about code quality, testability, system design, and…
Added 5 months ago
We Elevate... Quality of urban life
Schindler Group
Vancouver, British Columbia
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Added 5 months ago
M
Sr. Manager Workforce Readiness & Change
McKesson
Remote, Canada
- Full-time
- Remote
Lead development of customized change strategies, tools, plans, and communications that drive adoption of organizational, process, and technology changes.
Added 3 months ago
A
Allstate Sales Agent (Moncton)
Allstate
Remote, Canada
- Full-time
- Remote
Become an Allstate Sales Agent: Your Next Big Opportunity
Added 5 months ago
P
Principal Enterprise Architect, AI Platform
Priceline
Toronto, Ontario
- Full-time
…systems. This leader will define the "golden paths" for AI development, ensuring our platform is secure, scalable, and governed while accelerating the delivery of GenAI, RAG, and Agentic AI…
Added 5 months ago
SA
Head of Education & Community
Siena AI
Remote, Canada
- Full-time
- Remote
Siena is the The Agent of Record for CX, built for consumer brands like Spanx, FIGS, Brooklinen, and Grüns.
Added 1 month ago
P
ERP Risk, Controls & Security Solutions Senior Associate
PwC
Toronto, ON
- Full-time
Business development: getting involved with new opportunities, taking a proactive role in raising awareness of the firm's services and level of commitment to the local market, developing…
Added 5 months ago
Senior Product Manager, Serverless Compute
Amazon
Vancouver, British Columbia
…impactful new products. You will work across engineering, business development, and marketing leads to set strategy, define the product, and make difficult, high-judgment trade-offs between…
Added 6 months ago
D
Agent Deployment Engineer
Decagon
Canada
- $150,000 to $200,000 CAD / year
- Full-time
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.
Added 6 months ago
T
Professional Wealth Branch Manager
TD
Remote, Canada
- Full-time
- Remote
Business Development Capability – Lead in the community, developing opportunities to grow the TD PWM franchise and increasing our profile in the local market.
Added 6 months ago
N
Product Manager
Nylas
Remote, Canada
- Full-time
- Remote
…healthcare to education, simplifying the complex process of app development related to communications. By reducing the barriers in communication technology, we empower developers to…
Added 2 months ago
CG
New Grad Sales Representative
CLV Group
Oakville, Ontario
- Full-time
Our dynamic, integrated real estate platform spans investments, acquisitions, development, asset management, property management and corporate services. That breadth creates opportunities…
Added 4 months ago
We Elevate... Quality of urban life
Schindler Group
Edmonton, Alberta
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Added 6 months ago
OD
OSL Hello Fresh Field Sales Agent - Calgary North West
OSL Direct Services
Calgary, AB
- Other
Training and development opportunities to grow your career

Decagon

Agent Deployment Engineer

Canada

$150,000 to $200,000 CAD / year · Full-time

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Job details

Pay: $150,000 to $200,000 CAD / year
Job type: Full-time
Posting language: English
Posted: May 12, 2026

Original job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About the Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.

We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents - writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.

About the Role

As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents - partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.

You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.

In this role, you will

Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Your background looks something like this

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end.
Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better if you have

Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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More about this job

Responsibilities

Own the end-to-end execution of AI agent builds for enterprise customers, from initial scoping to launch and iteration. Collaborate with technical stakeholders and internal teams to configure agent behavior, validate integrations, and optimize business outcomes.

Requirements

Requires 5+ years of experience in a technical customer-facing role with a strong foundation in coding and API integrations. Experience with LLMs, AI agents, and enterprise SaaS integrations is highly preferred.

Skills

Solutions Engineering
API Integration
LLM Prompting
Technical Consulting
Implementation Engineering
Technical Documentation
Workflow Design
Product Requirement Documents
Stakeholder Management
Testing and Validation
AI Agent Configuration

Benefits

Flexible vacation policy
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability benefits
Retirement plan
Parental leave
Fertility and family building benefits
Daily lunches and snacks

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
LLM
AI Agents
SaaS
API
CRM
Ticketing Systems
Prompting
Guardrails
Data Pipelines
PRD
Enterprise Software
Technical Delivery
Implementation
Customer Engineering

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