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Added 4 months ago
Agent Development Manager, Implementations
Decagon
Canada
$130,000 to $180,000 CAD / year
Full-time
You’ll own a portfolio of implementations end to end: working directly with customers to understand their support workflows, configuring and testing their agents, driving the project plan,…
Added 16 days ago
Senior Software Engineer, R&D Business Systems
Fivetran
Toronto, ON
Write high-quality, tested code with clear standards for unit, integration, and end-to-end testing.
Added 4 months ago
Senior Quality Engineer & Assurance
Wellington-Altus
Toronto, Ontario
Full-time
…hands-on expertise in test planning, design, execution, and automation, as well as leadership skills to mentor junior testers and collaborate with development, product, and business…
Added 4 months ago
ERP Business Analyst
Flynn Group of Companies
Mississauga, Ontario
Full-time
Provide user training, documentation, and ongoing support.
Added 4 months ago
Senior AI Product Manager
Litmus
Remote, Canada
$125,000 to $140,000 CAD / year
Full-time · Remote
As a Senior AI Product Manager at Litmus Automation, you will lead the development of intelligent capabilities across our edge-to-cloud industrial data platform. You’ll combine strong…
Added 2 months ago
VIE - Region Business Process Expert - Business Intelligence (m/f)
Alstom
Toronto, Ontario · Eglinton, ON
…across the business (including Business Process Owners, Key User networks, and IS&T partners), provide expert support for solving system and process challenges, and drive improvements in…
Added 19 days ago
Automation Production and Service Supervisor
Lincoln Electric
Hamilton, ON · Mississauga, ON
Lincoln Electric Company of Canada Limited Automated Solutions Group (ASG) delivers engineered automation solutions, integrated systems, programming, and technical support to support…
Added 4 months ago
AI Web Developer (Remote Canada)
Directive
Remote, Canada
Full-time · Remote
We're looking for an AI Web Developer to join our Operational Technology team and take internal ownership of the web layer of Stratos, Directive's AI-powered marketing analytics platform,…
Added 20 days ago
IT Industrial CrossFunction - Full Stack & AI Integration
Amrize
Mississauga, ON · Laval, QC
The Industrial IT Full Stack / Back End & AI Integration Snr. Engineer role is to contribute her/his skills to the development of company Industrial Solutions including AI-powered features…
Added 4 months ago
Staff Product Engineer - Canada
Ashby
Remote, Canada
$256,000 to $380,000 CAD / year
Full-time · Remote
…and space to do so. At Ashby, all our engineers ship features end-to-end at a high pace. Example is the best leadership. We’ll give you the room to do your best work, and you'll be our…
Added 4 months ago
(CAN) Senior Manager, Technical Program Management
Walmart
Mississauga, Ontario
Full-time
…infrastructure and operations initiatives. This role includes overseeing end-to-end execution of projects, from business case development to implementation and reporting, ensuring projects…
Added 19 days ago
Business Analyst
Dollarama
Mont-Royal, QC
…analyze data, establish timelines and priorities, and optimize end to end business processes; • Prepare and deliver analytical reports, dashboards, and ad hoc analyses to support Finance…
Added 28 days ago
Senior Platform Engineer
Scotiabank
Toronto, Ontario
Improve developer and end‑user experience by delivering scalable platform capabilities and resolving complex ad‑hoc issues.
Added 27 days ago
Software Engineer
Scotiabank
Toronto, ON
Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
Added 8 days ago
Director, Virtual Workspace Engineering
Scotiabank
Toronto, Ontario
Leads and oversees Virtual Workspace Engineering as an end-to-end product and engineering function, accountable for the strategy, architecture, engineering, operational stability, and…
Added 19 days ago
Lead Software Engineer (Full Stack)
Scotiabank
Toronto, ON
You design end user procedures and workflows, and work with diverse technologies to build and enhance systems that integrate seamlessly. You focus on efficient, scalable code and…
Added 11 days ago
Lead Software Engineer
Scotiabank
Toronto, ON
Improve the end user experience by finding scalable solutions and addressing complex ad hoc queries.
Added 2 months ago
VIE - Region Business Process Expert - Business Intelligence (m/f)
Alstom
Toronto, Ontario · Montreal, Quebec · Eglinton, ON
…across the business (including Business Process Owners, Key User networks, and IS&T partners), provide expert support for solving system and process challenges, and drive improvements in…
Added 1 month ago
Sr Engineer, End User Services
Moneris
Toronto, Ontario
Full-time
As a Senior Engineer, End User Services, you will lead the strategy and execution of Moneris’ modern endpoint management and end‑user enablement technologies. You’ll own device standards,…
Added 2 months ago
Manager Digital Marketing Automation
Fidelity Canada
Toronto, Ontario
Full-time
The Manager, Digital Marketing Automation, will aim to create exceptional, personalized customer experiences by delivering the right message, at the right time, in the right format across…
Added 5 months ago
Co-Op Full Stack Developer
Gastronomous Technologies Inc.
Oakville, Ontario
Other
…realizes the “Kitchen of the Future” through advanced industrial automation techniques and cutting-edge…
Added 4 months ago
Process Systems Engineering Co-op, Automation & Data Integration
Carbon Engineering Ltd.
Squamish, British Columbia
$22 to $26 CAD / hour
Temporary
…engineering with coursework and/or experience related to process automation and controls, industrial automation systems, relational databases, graphical user interface and front-end…
Added 4 months ago
AI Operations Manager
Achievers
Canada
Full-time
In this role, you will own Achievers’ AI revenue strategy end to end, from use case discovery through deployment and measurement. This is a builder first role with the expectation that you…
Added 1 month ago
Scale WMS Consultant
Fulfillment IQ
Remote, Canada
Full-time · Remote
Support & Training: Timely issue resolution, successful knowledge transfer, and end-user adoption.
Added 4 months ago
Executive Operations Partner
Opendoor
Toronto, Ontario
"Default to AI" is a core value at Opendoor, and the Executive Operations team lives it. You don't need to be a developer, but you should already be an active user of tools like ChatGPT,…

Decagon

Agent Development Manager, Implementations

Canada

Pay: $130,000 to $180,000 CAD / year
Job type: Full-time
Posting language: English
Posted: May 11, 2026

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Original job description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About the Role

As part of Decagon’s Agent Development Team, you will build and scale the function that develops world-class AI Agents for our customers. You will own the strategy and execution for deploying Decagon across complex enterprise environments, ensuring every agent build is smooth, impactful, and sets the foundation for long-term customer success.

You’ll own a portfolio of implementations end to end: working directly with customers to understand their support workflows, configuring and testing their agents, driving the project plan, and getting them live quickly and successfully.

You will partner closely with customer teams to understand their workflows and goals, and work cross-functionally with Sales, Product, and Engineering to translate those needs into successful agent builds. You will guide complex rollouts, align stakeholders, and ensure every launch delivers measurable impact.

In this role, you will

Lead AI agent builds from zero to one, driving execution, adoption, and business outcomes.
Design agent development strategies tailored to each customer’s goals and technical environment.
Drive the implementation plan, keep customers and internal teams moving, and surface risks early.
Improve speed, quality, and consistency across agent builds by identifying bottlenecks and introducing better systems, tooling, and automation.
Lead with assertion, be data-driven, and help build the world's highest-performing team for developing AI agents.

Your background looks something like this

4+ years in implementation, onboarding, professional services, technical account management, or a similar customer-facing role at a software company.
Experience leading complex software or AI deployments with measurable results.
Technical fluency with SaaS platforms, integrations, and APIs.
Clear communicator who can work effectively with both executives and operators.
Highly organized and comfortable bringing structure to ambiguity in a fast-paced environment.
You’re low ego and team-first.

Even better if you have

Familiarity with enterprise systems such as Zendesk or Salesforce.
Experience deploying conversational AI, chatbots, or contact center software.
You’re a power user of AI tools and actively use them to make yourself and your team more effective.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

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More about this job

Responsibilities

Lead the strategy and execution of enterprise AI Agent implementations from kickoff to rollout. Design and scale the implementation playbook to ensure repeatable, high-quality deployments and reduced time to value.

Requirements

Requires 4+ years of experience in implementations, consulting, or technical project management with fluency in SaaS and APIs. Experience deploying AI or customer service platforms and building operational models from the ground up is highly preferred.

Skills

Enterprise Implementation
Project Management
SaaS Platforms
API Integration
Operational Design
Stakeholder Management
AI Deployment
Process Automation
Cross-functional Collaboration
Strategic Planning
Customer Onboarding
Technical Fluency

Benefits

Flexible Vacation Policy
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Retirement Plan
Parental Leave
Fertility And Family Building Benefits
Daily Lunches And Snacks

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
AI Agents
SaaS
APIs
Zendesk
Salesforce
Enterprise Software
Implementation Playbook
Automation
Customer Experience
Operational Excellence
Deployment Strategy
Technical Onboarding

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