Closed listing
Administrative Associate/Receptionist - Clinic
- Montreal, QC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Minimum of 1 year of customer service experience
- Working hours
- 37.5 hours/week
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Description
Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)
Employment Status: Permanent, Full-Time (37.5 hours/week)
Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 8:00 p.m., depending on operational needs)
Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.
Why Join TELUS Health?
What You Bring
Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)
Employment Status: Permanent, Full-Time (37.5 hours/week)
Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 8:00 p.m., depending on operational needs)
- Please note that there will be approximately three evening shifts per month; therefore, the schedule will be primarily daytime.
Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.
Why Join TELUS Health?
- Employer-matched pension plan available from day one
- Group benefits plan available from day one
- 3 weeks of vacation and 3 wellness days per year (paid time off)
- TELUS share purchase plan
- Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
- Up to $5,000 per year for mental health support
- 40% discount on TELUS and Koodo mobile plans
- And much more
- Welcome clients in a professional and courteous manner
- Answer internal phone calls
- Process client billing
- Balance and close the cash register at the end of the day
- Manage appointments (confirmations, rescheduling, cancellations)
- Collaborate with the Coordinator to ensure smooth daily operations
- Respond to client inquiries and help minimize wait times
- Open and/or close the clinic reception area
- Manage incoming patient emails
- Participate in month-end reconciliation activities
- Maintain the appearance, cleanliness, and inventory of the service area
- Provide administrative support and coverage as needed
- Perform any other related duties as assigned
What You Bring
- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance
More about this job
Responsibilities
Welcome clients, handle calls and inquiries, manage appointments and patient emails, process billing, and balance and close the cash register. Support daily clinic operations through administrative tasks, month-end reconciliation, and maintaining the reception area's appearance, cleanliness, and inventory.
Requirements
Requires a high school diploma, at least one year of customer service experience, and spoken and written French and English, including advanced English proficiency. Candidates should have basic MS Office knowledge, strong organization and attention to detail, professionalism, discretion, reliability, and the ability to manage multiple priorities; medical terminology is an asset.
Skills
- Customer Service
- Reception
- Appointment Management
- Client Billing
- Cash Register Reconciliation
- Administrative Support
- Email Management
- Month-End Reconciliation
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- French-English Bilingualism
- Attention to Detail
- Organization
- Confidentiality
- Stress Management
Benefits
- Employer-Matched Pension Plan
- Group Benefits Plan
- Three Weeks of Vacation
- Three Wellness Days
- TELUS Share Purchase Plan
- Wellness Spending Account
- Mental Health Support
- Discount on TELUS and Koodo Mobile Plans
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Healthcare
- Customer Service & Support
- Finance & Accounting
Keywords
- Clinic Reception
- Administrative Duties
- Customer Service
- Patient Interactions
- Appointment Confirmations
- Appointment Rescheduling
- Appointment Cancellations
- Client Billing
- Cash Register
- Cash Reconciliation
- Month-End Reconciliation
- Patient Emails
- Internal Phone Calls
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Medical Terminology
- Confidentiality
- French
- English
- Inventory Management
- Wait-Time Management