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Decoda Health

Strategy & Operations

Toronto, ON, Canada

On-site

$100,000 to $150,000 USD / year · Full-time

Apply on app.dover.com About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $150,000 USD / year
Job type: Full-time
Workplace: On-site
Posting language: English

Original job description

Decoda is building the AI-native operating system for modern clinics - unifying scheduling, payments, communications, and patient engagement into one platform where intelligent agents handle work teams used to do manually.

We’re looking for a Strategy & Operations Manager who can partner directly with the CEO to build the internal engine that helps Decoda scale from $1M → $100M ARR and work on the most important problems at the company.

This is a highly cross-functional role touching hiring, revenue operations, market expansion, product enablement, and company infrastructure. This is a role for someone who thrives in ambiguity, likes solving hard problems quickly, and wants true ownership.

Examples of problems to solve

Review operations across the company
- Go deep on how sales, onboarding, product, support, and finance actually run.
- Dig into data to find bottlenecks, hidden opportunities, and broken loops.
- Turn this into a clear, ranked list of the most important problems to solve.
Own sales enablement
- Improve demo flows and follow-up playbooks so deals move faster.
- Lead creation of case studies that clearly show customer outcomes and ROI.
- Instrument and analyse product usage to tell a compelling “value story” in every sales conversation.
Own revenue operations
- Design and run a clean commission-tracking system for BDRs and AEs.
- Close the books monthly with accurate P&L and burn.
- Build simple, reliable dashboards so the team always knows how we’re doing.
Build core operational infrastructure
- Evolve our contracts to cover more clinical workflows (labs, prescriptions, programs).
- Help set up our global entities and processes.
- Codify repeatable processes into lightweight SOPs instead of Notion chaos.
Shape market expansion
- Explore new geographies and segments, interview users, and map their biggest problems.
- Size opportunities, outline entry strategies, and define what “proof” looks like.
Support hiring, partnerships, and inbound
- Help design and run systems to find and close top-tier engineering, sales, and GTM talent.
- Track partnership and inbound performance: build the dashboards, define the metrics, and make sure we know what’s working.

You should have

3-8 years in strategy, operations, business-ops or consulting at high-growth tech companies or startups.
Strong analytical mindset; you own data, dashboards, decisions.
Comfortable in ambiguity and ready to roll up your sleeves. You build when no process exists.
Great communicator; you influence leaders and run cross-functional initiatives.
Bonus: SaaS business model experience; healthtech/wellness industry exposure; early-stage startup grit.

Why this role is interesting

Work directly with the CEO on company-defining projects.
See the full picture: product, sales, finance, ops, and customer outcomes.
Opportunity to wear many hats, learn fast, and build real ownership.
Be part of scaling clinics, improving patient outcomes and reshaping an industry.

Apply on app.dover.com About employer

More about this job

Responsibilities

The Strategy & Operations Manager at Decoda Health will review how sales, onboarding, product, support and finance run, then find bottlenecks and set priorities. They will also run revenue operations, including commission tracking, monthly books and dashboards, and build core processes and expansion plans.

Requirements

Decoda Health needs 3 to 8 years in strategy, operations or consulting, ideally at high-growth tech companies. Candidates need strong analytical skills, comfort with ambiguity, and the ability to influence leaders and run cross-functional work.

Skills

Data analysis
Dashboard design
Revenue operations
Financial reporting (P&L)
Commission tracking
Sales enablement
Process design (SOPs)
Market sizing
Cross-functional project management
Stakeholder communication
Product usage analysis
Business operations
Contract management
Hiring process design
Ambiguity tolerance
Problem prioritization

Keywords

strategy
operations
business operations
revenue operations
RevOps
sales enablement
P&L
dashboards
commission tracking
market expansion
SOPs
SaaS
healthtech
clinic software
data analysis
cross-functional
hiring operations
partnerships
startup
ARR growth

Seniority

Mid level

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Work requirements

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