Strategy & Operations

Decoda is building the AI-native operating system for modern clinics - unifying scheduling, payments, communications, and patient engagement into one platform where intelligent agents handle work teams used to do manually.

We’re looking for a Strategy & Operations Manager who can partner directly with the CEO to build the internal engine that helps Decoda scale from $1M → $100M ARR and work on the most important problems at the company.

This is a highly cross-functional role touching hiring, revenue operations, market expansion, product enablement, and company infrastructure. This is a role for someone who thrives in ambiguity, likes solving hard problems quickly, and wants true ownership.

Examples of problems to solve

• Review operations across the company

  • Go deep on how sales, onboarding, product, support, and finance actually run.

  • Dig into data to find bottlenecks, hidden opportunities, and broken loops.

  • Turn this into a clear, ranked list of the most important problems to solve.

• Own sales enablement

  • Improve demo flows and follow-up playbooks so deals move faster.

  • Lead creation of case studies that clearly show customer outcomes and ROI.

  • Instrument and analyse product usage to tell a compelling “value story” in every sales conversation.

• Own revenue operations

  • Design and run a clean commission-tracking system for BDRs and AEs.

  • Close the books monthly with accurate P&L and burn.

  • Build simple, reliable dashboards so the team always knows how we’re doing.

• Build core operational infrastructure

  • Evolve our contracts to cover more clinical workflows (labs, prescriptions, programs).

  • Help set up our global entities and processes.

  • Codify repeatable processes into lightweight SOPs instead of Notion chaos.

• Shape market expansion

  • Explore new geographies and segments, interview users, and map their biggest problems.

  • Size opportunities, outline entry strategies, and define what “proof” looks like.

• Support hiring, partnerships, and inbound

  • Help design and run systems to find and close top-tier engineering, sales, and GTM talent.

  • Track partnership and inbound performance: build the dashboards, define the metrics, and make sure we know what’s working.

You should have

• 3-8 years in strategy, operations, business-ops or consulting at high-growth tech companies or startups.

• Strong analytical mindset; you own data, dashboards, decisions.

• Comfortable in ambiguity and ready to roll up your sleeves. You build when no process exists.

• Great communicator; you influence leaders and run cross-functional initiatives.

• Bonus: SaaS business model experience; healthtech/wellness industry exposure; early-stage startup grit.

Why this role is interesting

• Work directly with the CEO on company-defining projects.

• See the full picture: product, sales, finance, ops, and customer outcomes.

• Opportunity to wear many hats, learn fast, and build real ownership.

• Be part of scaling clinics, improving patient outcomes and reshaping an industry.