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Added 3 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 3 mins ago
BC
Registered Practical Nurse - Cardiology/Telemetry
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 3 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 3 mins ago
BC
RPN Inpatient Rehabilitation
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 3 mins ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Ability to be a coach, teacher and mentor to colleagues and students
Added 18 mins ago
PG
Director, Media Planning
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
…effectiveness, and operational excellence. You will also guide, mentor and contribute to the overall growth and career path of the…
Added 33 mins ago
ÉD
Postdoctoral Fellow – SAPPHIRE Project: Resilient Cooperative PNT from LEO Satellite Constellations
École de technologie supérieure
Montreal, QC
- Full-time
Ability to coordinate research activities and mentor students.
Added 33 mins ago
CH
Director of Sales and Marketing – 53 North Collection (Matrix, Metterra and Varscona Hotels, Ampersand 27)
Crescent Hotels & Resorts
AB · Edmonton, AB
- Full-time
Mentor and inspire your team through coaching, performance management, and professional development initiatives.
Added 1 hour ago
Assistant to the Dean
University of Victoria
Victoria, BC
Added 8 days ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Lethbridge, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 8 days ago
DG
Senior Manager, Assurance [Privately Held Business Group]
Doane Grant Thornton
Edmonton, AB
- Full-time
That’s why we’re working in a model where teams are required to be together in the office 4 days per week
Added 1 hour ago
RS
Level 3 Rope Access Technicians
Rockwood Service Corporation
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Standard First Aid Certification required
Added 1 hour ago
AC
Senior Manager, Tax
ACCA Careers
Stratford, PE
- Full-time
Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and conducting performance reviews
Added 1 hour ago
AC
Senior Manager, Canadian Tax
ACCA Careers
Langley (District), BC · City of Langley, BC
- Full-time
Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and conducting performance reviews
Added 1 hour ago
AC
Manager, Assurance and Accounting
ACCA Careers
Dieppe, NB
- Full-time
Mentor, motivate and coach team members towards professional and personal development by setting clear expectations, providing feedback and conducting performance reviews
Added 1 hour ago
NM
Agriculture Equipment Technician
Nelson Motors and Equipment
Avonlea, SK
- Full-time
Valid driver's license required
Added 1 hour ago
IH
Psychiatrist - General
Interior Health Authority
Kamloops, BC
- Full-time
Your dedication to educational excellence will shine as you mentor peers, medical undergraduates, postgraduate Family Practice residents, and participants in the UBC–Okanagan Psychiatry…
Added 2 hours ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Mentor Apprentices, Labourers, Technician I, and Technician II personnel.
Added 4 hours ago
IF
Representative – Business Development
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
The goal is to obtain a recognized designation in the financial sector and to mentor a future client base.
Added 4 hours ago
J
Commercial Lines Team Lead
JobsMedia.io
Toronto, ON
- Full-time
Active RIBO license required
Added 4 hours ago
J
SME Commercial Team Lead | Hybrid
JobsMedia.io
Brampton, ON
- Full-time
Mentor and support the development of team members
Added 4 hours ago
J
VIP Insurance Broker
JobsMedia.io
Toronto, ON
- Full-time
Grow into impact and leadership - Influence market strategy, insurer relations, and potentially mentor others over time.
Added 4 hours ago
YC
Senior Developer, D365
Yoush Consulting
Toronto, ON
- Full-time
Added 5 hours ago
NB
Vice President, Fund Finance, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
Mentor and develop Analysts and Associates, promote best practices across the team, and contribute to the continuous improvement of internal processes and analytical frameworks.
Added 5 hours ago
NB
Associate or Vice President, FIG, Global Credit Markets
National Bank of Canada
Toronto, ON
- Full-time
Mentor and develop Analysts and Associates, promote best practices across the team, and contribute to the continuous improvement of internal processes and analytical frameworks.

Default Brand

Quality Assurance Advisor

Edmonton, AB, Canada

Full-time

Apply on recruiting.ultipro.ca About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 2, 2026

Original job description

Quality Assurance Advisor

Full-Time, Permanent

Position Summary

Reporting to the Manager, Disability Services, the Quality Assurance Advisor acts as an expert disability management resource to the Disability Services (DS) teams to ensure ASEBP provides consistent, high-quality service to all of our stakeholders. The Quality Assurance Advisor will support DS staff through targeted file reviews, direct coaching, auditing, training, and other quality assurance responsibilities.

Your Key Responsibilities

Execute the Quality Assurance Plan for the DS Teams

Assess QA compliance objectives, standards and measurements for the teams.
Confirm processes and sub process exist, are current and are documented.
Assess and identify trends where standards and quality objectives are not being met by individuals or across the team, reporting them to the relevant DS leadership team.
Offer insights to Lead QA and DS Leadership to plan, formulate and agree on comprehensive quality procedures.
Investigate and thoroughly document issues that may affect quality of service.
Maintain awareness of Quality Assurance in Disability Services.

Monitor Adherence to Service Standards

Coach and mentor Disability Service teams to ensure consistency in communication, positive stakeholder experience and application of proactive disability management fundamentals.
Complete regular file reviews, lead calls and clarify expectations for follow-ups with the assigned DS teams.
Provide regular summary updates to DS leadership as it pertains to number of reviews completed and if there are any concerning trends.
Identify opportunities for efficiency and effectiveness of EDB program service delivery, and work with DS leadership team to recommend solutions for identified issues and assist with the implementation of noted solutions.
Liaise with claims team to ensure file completeness, processes and policies were applied and communicated correctly prior to completing assigned appeals.
Work with Privacy Officer as part of file reviews and or audit completion to ensure compliance with Privacy Policy.
Stay up to date with current disability management best practices.

Identify Relevant Quality-Related Training Needs

Along with the Lead QA, collect and report to DS leadership trends that will contribute to the overall vision and strategy, and the empowerment of teams.
Assist with training initiatives as needed.
Offer insights into the development or continuous improvement of business processes with the purpose of improving the quality of the EDB programs and services delivery for our members and clients.

Support of Appeals and Escalated Cases

Preparation of file summaries for claims escalated by School divisions or other stakeholders to ensure appropriate decisions are being made and make recommendations to DS leadership.
Gather relevant data and produce appropriate reports.
Preparation of summaries.
Work with Lead, DS and in some cases, the privacy officer as part of file reviews and or audit completion to ensure compliance with Privacy Policy.
Assist with consultations with internal auditor, Governance where the Lead, QA is not available.

Your Education and Experience

A degree in a health-related field.
Three to five years experience in a disability case management environment with expert knowledge of the principles of disability case management.
Proven capability in managing complex claims as well as a background in complex case planning, medical/vocational interventions, modified work arrangements and return-to-work (RTW) programs.
Experience with QA processes and approach.
Training in Quality Assurance would be an asset.

Your Abilities

Strong communication, interpersonal and leadership skills.
Excellent prioritization, organizational and time management skills.
Excellent problem-solving capabilities with the ability to adapt quickly to changing priorities.
Strong analytical skills.
Strong working knowledge of the benefits industry with a focus in disability management.
Capable of establishing effective working relationships with the ability to organize workflow and priorities to meet the needs of a variety of clients.
Demonstrated strength working within a strong team environment to achieve organizational goals.
Ability to work with a minimal of supervision.
Ability to work with highly confidential and politically sensitive information in a responsible manner.

Unique Working Conditions

This position is eligible to participate in the hybrid workforce program.

How to Apply

If you have the required qualifications and would like to become a member of our team, please submit your resume and cover letter by 4pm on November 16, 2026.

No phone calls please. We thank all interested individuals, but only those candidates being considered for an interview will be contacted. ASEBP is an equal opportunity employer.

All offers of employment for this position are conditional upon satisfactory background and reference checks, which may include a criminal record check, and/or education and employment verification.

Apply on recruiting.ultipro.ca About employer

More about this job

Responsibilities

The Quality Assurance Advisor will review disability claim files, coach and mentor Disability Services teams, and report quality trends and compliance gaps to leadership. The role also prepares escalated case summaries and works with the claims and privacy teams.

Requirements

Candidates need a health-related degree and three to five years of disability case management experience, including complex claims and return-to-work programs. Strong analytical, communication and leadership skills, plus QA experience, are needed; QA training is an asset.

Skills

Quality assurance
Disability case management
File review and auditing
Complex claims management
Return-to-work programs
Vocational rehabilitation
Modified work arrangements
Process documentation
Trend analysis
Reporting and summaries
Coaching and mentoring
Training facilitation
Stakeholder communication
Problem solving
Prioritization and time management
Privacy policy compliance
Benefits industry knowledge
Confidential information handling

Benefits

Hybrid workforce program

Keywords

Quality Assurance
disability management
disability case management
file review
audit
QA
return to work
RTW
complex claims
claims appeals
privacy compliance
benefits industry
coaching
training
process improvement
reporting
health benefits
vocational rehabilitation
modified work
case management

Seniority

Mid level

Fields of study

Health-related field

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Work requirements

Jobs in Canada