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Added 2 hours ago
BU
Labour relations specialist
Brandon University
Brandon, MB
- Full-time
Added 2 hours ago
CC
Radiation Compliance Specialist
Chrysos Corporation
Vancouver, BC
- Full-time
The Radiation Compliance Specialist will perform three essential functions:
Added 2 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)
Added 3 hours ago
LC
Beauty Specialist, Hourly Part Time Evening
Loblaw Companies Limited
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 4 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
…a holistic approach to health, offering exceptional patient care through a variety of medical and aesthetic treatments. Our focus on outstanding customer service and cutting-edge solutions…
Added 5 hours ago
FD
Experienced Collections Specialist - Banking & Government
Financial Debt Recovery Limited (FDR)
Richmond Hill, ON
- Full-time
Role Description The Experienced Collections Specialist is a full-time, on-site role based in Richmond Hill, ON. This position is responsible for contacting customers by phone, email, and…
Added 5 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 5 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 5 hours ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 7 hours ago
C
Radiation Compliance Specialist
Chrysos
Vancouver, BC
- Full-time
The Radiation Compliance Specialist will perform three essential functions:
Added 7 hours ago
SM
Ophthalmic Assistant Ophthalmology Admin
St. Michael's Hospital
Toronto, ON
- Part-time
…patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through…
Added 7 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 7 hours ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 7 hours ago
RB
Banking Advisor
Royal Bank of Canada
Mystery Lake, MB · THOMPSON, Manitoba
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 7 hours ago
D
Senior AI & Cyber Defense Specialist
Darktrace
Canada
- Full-time
We are looking for an experienced cybersecurity professional to operate as a Senior AI & Cyber Defense Specialist across the Americas region. This is a customer- and partner-facing role…
Added 7 hours ago
C
Infirmière Gestionnaire de Cas Bilingue/ Bilingual Nurse Case Manager -15-Month
Cencora
Victoria, BC · Quebec, QC
- Full-time
Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and…
Added 8 hours ago
HT
Advanced Applications Blow Molding Specialist
Husky Technologies
Bolton, ON
- Full-time
We are currently seeking a Stretch Blow Molding Specialist to join our Advanced Solutioning team. You will be working alongside our process, application, melt delivery and technology teams…
Added 8 hours ago
S
Product Specialist - Risk and Performance
SimCorp
Toronto, ON
- Full-time
At its foundation, SimCorp is guided by our values - caring, customer success-driven, collaborative, curious, and courageous. Our people-centered organization focuses on skills development,…
Added 9 hours ago
R
Patient Retention Specialist
RapidBrains
Canada
- Contract
Minimum 2+ years in customer service, patient support, retention, or healthcare operations.
Added 9 hours ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
SD
Beauty Specialist, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Kleinburg, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 9 hours ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
At Baker Tilly, we care about the impact you make. That’s why we’re invested in your growth from day one - because the steps you take today define your tomorrow.
Added 9 hours ago
DB
Alterations Specialist
David's Bridal
Langley (District), BC · City of Langley, BC
- $21.55 to $23.9 CAD / hour
- Full-time
…in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in…
Added 10 hours ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Point of Care Testing Specialist Certificate by recognized professional society (required)

Defence Construction Canada

Technical Support Specialist, Helpdesk

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range

$69,578 - $90,451

Employment Status

Continuing

Flexible Work Option

Hybrid (2 days/week)

Term Length

Security Level:

Secret

Language Requirement

Bilingual Preferred

Closing Date

02/11/2026

Country

Canada

The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive:

Primary

Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
Support the Systems Specialist with respect to firewalls, servers and network issues
Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
Ensure quality standards are met, in line with corporate expectations

Other

Perform research to remain aware of technological changes and recommend areas for improvement
Work on projects resulting from research or work on assigned projects
Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
Create ad hoc reports
Manage risk
Other duties as assigned

Skills

General and Specific Knowledge

Best practices, methods, trends and legislation in IT
Network administration and Microsoft programs
Project and risk management principles

Formal Education And/or Certification(s) And Experience

Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent

Abilities

Use computer programs to develop documents and access databases
Write end-user instructions
Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

Provide functional advice and guidance to employees

WORKING CONDITIONS

Typical office environment with occasional travel

Check Out Your Benefits

Working with us offers excellent opportunities for growth and advancement - and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your Package Includes

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process . Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening .

Required

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks
reference checks
previous employment
open source checks
credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca .

Apply About employer

More about this job

Responsibilities

Provide IT support to staff for computers, printers, software, networks, email, servers, and mobile devices, responding to requests through tickets, phone calls, and walk-ins. Support systems and network operations, deploy and patch software, maintain device standards, procure hardware, and contribute to projects, reporting, and risk management.

Requirements

Requires a college diploma in computer science and/or Microsoft Certified Network Engineer certification, plus two years of relevant experience, or equivalent qualifications. Candidates should have knowledge of IT practices and trends, network administration, Microsoft programs, and project and risk management, and be able to create documents and end-user instructions.

Skills

IT Helpdesk Support
Desktop Support
Laptop Support
Network Administration
Microsoft Intune
Software Deployment
Software Patching
Hardware Procurement
Firewall Support
Server Support
Microsoft Programs
Software Imaging and Baselines
Project Management
Risk Management
Technical Documentation
End-User Instructions

Benefits

Employer-Paid Sick Leave
Health Insurance
Dental Insurance
Wellness Allowance
Mental Health Services Coverage
Paramedical Coverage
Virtual Health Care
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Employee and Family Assistance Program
Maternity and Parental Leave Top-Up
Flexible Workplace Options
Public-Service Pension
Paid Vacation and Leave
Travel Benefits Coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Helpdesk
Problem Tickets
Laptops
Desktops
Printers
Operating Software
Application Software
Networks
Switches
Email
Servers
Mobile Devices
Software Deployment
Software Patching
Hardware Procurement
Microsoft Intune
Software Baselines
Device Images
Firewalls
Network Administration
Microsoft Programs
Project Management
Risk Management
Ad Hoc Reporting
Microsoft Certified Network Engineer
Security Clearance

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