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Added 2 mins ago
RI
Technical Services Manager
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- Full-time
…full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an…
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Defence Construction Canada

Technical Support Specialist, Helpdesk

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range

$69,578 - $90,451

Employment Status

Continuing

Flexible Work Option

Hybrid (2 days/week)

Term Length

Security Level:

Secret

Language Requirement

Bilingual Preferred

Closing Date

02/11/2026

Country

Canada

The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive:

Primary

Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
Support the Systems Specialist with respect to firewalls, servers and network issues
Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
Ensure quality standards are met, in line with corporate expectations

Other

Perform research to remain aware of technological changes and recommend areas for improvement
Work on projects resulting from research or work on assigned projects
Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
Create ad hoc reports
Manage risk
Other duties as assigned

Skills

General and Specific Knowledge

Best practices, methods, trends and legislation in IT
Network administration and Microsoft programs
Project and risk management principles

Formal Education And/or Certification(s) And Experience

Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent

Abilities

Use computer programs to develop documents and access databases
Write end-user instructions
Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

Provide functional advice and guidance to employees

WORKING CONDITIONS

Typical office environment with occasional travel

Check Out Your Benefits

Working with us offers excellent opportunities for growth and advancement - and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your Package Includes

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process . Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening .

Required

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks
reference checks
previous employment
open source checks
credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca .

Apply About employer

More about this job

Responsibilities

Provide IT support to staff for computers, printers, software, networks, email, servers, and mobile devices, responding to requests through tickets, phone calls, and walk-ins. Support systems and network operations, deploy and patch software, maintain device standards, procure hardware, and contribute to projects, reporting, and risk management.

Requirements

Requires a college diploma in computer science and/or Microsoft Certified Network Engineer certification, plus two years of relevant experience, or equivalent qualifications. Candidates should have knowledge of IT practices and trends, network administration, Microsoft programs, and project and risk management, and be able to create documents and end-user instructions.

Skills

IT Helpdesk Support
Desktop Support
Laptop Support
Network Administration
Microsoft Intune
Software Deployment
Software Patching
Hardware Procurement
Firewall Support
Server Support
Microsoft Programs
Software Imaging and Baselines
Project Management
Risk Management
Technical Documentation
End-User Instructions

Benefits

Employer-Paid Sick Leave
Health Insurance
Dental Insurance
Wellness Allowance
Mental Health Services Coverage
Paramedical Coverage
Virtual Health Care
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Employee and Family Assistance Program
Maternity and Parental Leave Top-Up
Flexible Workplace Options
Public-Service Pension
Paid Vacation and Leave
Travel Benefits Coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Helpdesk
Problem Tickets
Laptops
Desktops
Printers
Operating Software
Application Software
Networks
Switches
Email
Servers
Mobile Devices
Software Deployment
Software Patching
Hardware Procurement
Microsoft Intune
Software Baselines
Device Images
Firewalls
Network Administration
Microsoft Programs
Project Management
Risk Management
Ad Hoc Reporting
Microsoft Certified Network Engineer
Security Clearance

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