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Added 1 min ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
…organizational priorities, legislative/regulatory requirements, and community needs. The portfolio may include business continuity and emergency management responsibilities such as hazard…
Added 17 mins ago
SD
Beauty Specialist, Hourly Part Time Evening
Shoppers Drug Mart
Elliot Lake, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 31 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Kelowna, BC
- Full-time
Be part of a growing team with new locations, increasing patient demand, and a thriving community of healthcare professionals.
Added 1 hour ago
LS
Bready Elementary School - Educational Assistant Position - Temp FT - #4076916
Living Sky School Division No. 202
North Battleford, SK
- Temporary
Bready Elementary School is a collaborative learning community that strives for excellence with our students in Kindergarten to grade 6. We have a strong team who set high expectations so…
Added 1 hour ago
LC
Beauty Specialist, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
AB · Edmonton, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 1 hour ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 1 hour ago
SM
Research Assistant I Critical Care Research
St. Michael's Hospital
Toronto, ON
- Temporary
Research may take place in a clinical, community, or laboratory setting and thus tasks may vary depending on the nature of the research.
Added 1 hour ago
CM
Mental Health Nurse - MHN
CASA Mental Health
Red Deer, AB
- Temporary
…the children and families we serve. Guided by our vision of a community where all children and youth are empowered to thrive, we deliver holistic, evidence-informed and compassionate care…
Added 1 hour ago
H
Global Mining Practice Business Development Leader
HDR
Corner Brook, NL
- Full-time
…you could help make great things possible not only in your community, but around the…
Added 1 hour ago
RB
Financing Specialist
Royal Bank of Canada
Langley (District), BC · LANGLEY, British Columbia
- Full-time
As a skilled financing specialist supporting a high performing commercial banking team with portfolio management and compliance support you will contribute to an exceptional client…
Added 2 hours ago
HM
Dermatology
Health Match BC
Port Moody, BC
- Full-time
Fraser Health Authority is seeking to add three full time consulting Dermatologists to provide enhanced specialist general Dermatology care to the communities of Tri-Cities (Port Moody,…
Added 2 hours ago
HM
Psychiatry
Health Match BC
Mission, BC
- Full-time
As a Community Psychiatrist at The Medical Center, you will provide comprehensive outpatient psychiatric assessment, diagnosis, treatment, and ongoing management for patients with a broad…
Added 2 hours ago
HM
Internal Medicine
Health Match BC
Mission, BC
- Full-time
The Medical Clinic (Mission) is seeking a qualified Internal Medicine – Respirology specialist to join our growing multidisciplinary medical practices. This position offers the opportunity…
Added 2 hours ago
HM
Obstetrics/Gynecology
Health Match BC
Mission, BC
- Full-time
…Mission, British Columbia. This opportunity is ideal for a specialist seeking to establish or expand a community-based women's health practice in a modern, fully supported…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
Mission, BC
- Full-time
concerns, your role is essential to the health and well-being of our community.
Added 2 hours ago
HM
Pediatrics
Health Match BC
Chilliwack, BC
- Full-time
Specialist Services: One of the pediatricians does outreach clinics in Hope (50km east of Chilliwack) to serve the large geographical areas served by the hospital. One of the pediatricians…
Added 3 hours ago
SM
Ophthalmic Assistant Ophthalmology Admin
St. Michael's Hospital
Toronto, ON
- Part-time
…the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care,…
Added 3 hours ago
SD
Specialist, Patient Care
Shoppers Drug Mart Specialty Health Network
Mississauga, ON
- Full-time
The Patient Care Specialist (PCS) is the single point of contact for patients enrolled in a patient support program. The PCS is responsible for ensuring program service offerings are…
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
RB
Banking Advisor
Royal Bank of Canada
Mystery Lake, MB · THOMPSON, Manitoba
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 3 hours ago
H
Indigenous Relations & Business Development Specialist
Houle
Burnaby, BC
- Full-time
We are recruiting for an Indigenous Relations & Business Development Specialist to join our Burnaby head office.
Added 3 hours ago
S
Senior HSEQ Advisor
Sedgman
Vancouver, BC
- Full-time
Support community, social and stakeholder commitments and engagement activities where required.
Added 3 hours ago
SG
People & Culture Coordinator
SJ Group
Toronto, ON
- Full-time
Headquartered in Singapore, the Group brings together specialist businesses across architecture, engineering, design and consultancy, including AETOS, Atelier Ten, B+H, KTP, Prostruct,…
Added 4 hours ago
G
Quality Assurance Specialist
Gastops
Ottawa, ON
- Contract
The Quality Assurance Specialist is responsible for supporting the effectiveness, compliance, and continual improvement of Gastops’ Quality Management System (QMS). The position…
Added 4 hours ago
BH
Department Head – Mathematics (1.0 FTE) - New Secondary School, Brantford
Brant Haldimand Norfolk Catholic District School Board
Brantford, ON
- Part-time
As a Catholic community, we work with families and community agencies to provide the best learning environments to ensure that all learners reach their full potential and feel safe and…

Defence Construction Canada

Technical Support Specialist, Helpdesk

Ottawa, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 27, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Who Can Apply?:

Internal (DCC Employees) and External (General Public)

Salary Range

$69,578 - $90,451

Employment Status

Continuing

Flexible Work Option

Hybrid (2 days/week)

Term Length

Security Level:

Secret

Language Requirement

Bilingual Preferred

Closing Date

02/11/2026

Country

Canada

The Technical Support Specialist, Helpdesk, provides information technology (IT) support to all staff for laptops, desktops, printers, operating software, application software, networks, switches, e-mail, servers and mobile devices. The incumbent also carries out software deployment and patching, procures hardware, and maintains standards for all computing devices. The incumbent also provides support to the Technical Specialist, Information Technology.

KEY AND PERIODIC ACTIVITIES

The duties and responsibilities listed below are representative but not all-inclusive:

Primary

Respond to IT services queries received via problem ticket, phone call or walk-in to the Helpdesk
Support the Systems Specialist with respect to firewalls, servers and network issues
Develop and maintain effective relationships within DCC, and with industry, the Client-Partners and/or stakeholders
Ensure quality standards are met, in line with corporate expectations

Other

Perform research to remain aware of technological changes and recommend areas for improvement
Work on projects resulting from research or work on assigned projects
Analyze, investigate and develop software baselines and images for laptops and desktops using Microsoft Intune
Create ad hoc reports
Manage risk
Other duties as assigned

Skills

General and Specific Knowledge

Best practices, methods, trends and legislation in IT
Network administration and Microsoft programs
Project and risk management principles

Formal Education And/or Certification(s) And Experience

Minimum: college diploma in computer science and/or Microsoft Certified Network Engineer certification with two years’ relevant experience, or the equivalent

Abilities

Use computer programs to develop documents and access databases
Write end-user instructions
Apply project and risk management techniques

DEVELOPMENT AND LEADERSHIP

Provide functional advice and guidance to employees

WORKING CONDITIONS

Typical office environment with occasional travel

Check Out Your Benefits

Working with us offers excellent opportunities for growth and advancement - and entitles you to one of the job market’s best benefits packages valued at between 25 and 30% of your salary.

Your Package Includes

Health and Wellness

100% employer-paid annual sick leave, and health and dental premiums
$400 wellness allowance to help cover expenses such as a gym membership
$2,500 for mental health services on top of regular $2,500 paramedical coverage
Telus Virtual Health Care and $750 Health Care Spending Account for some expenses not covered under provincial plans

Home and Family

Life, accidental-death, and short-term disability insurance
Enhanced inConfidence employee and family assistance program
Maternity and parental leave top-up plan to 93% of regular gross earnings for up to 37 weeks
Flexible workplace options, including $400 allowance every two years, to support working from home

Leave and Retirement

Public-service pension
Comprehensive vacation and other paid-leave plans, along with enhanced travel benefits coverage

To begin a career with Defence Construction Canada (DCC), you must be a Canadian Citizen or a permanent resident of Canada. As a condition of employment with DCC, a minimum reliability security status clearance is required and some roles may require secret security status clearance.

DCC is responsible for the Personnel Security Clearance process . Typically to be eligible for a "Reliability" clearance, you must have five years of verifiable background information and to be eligible for a "Secret" clearance, you must have 10 years of verifiable background information. The process usually involves reference inquiries, verification of qualifications, criminal records checks, and credit checks (as required) and may require fingerprints. For more information about obtaining a security clearance, please review the Standard on Security Screening .

Required

The appropriate security clearance is a condition of employment and it is the candidate’s or employee’s responsibility to ensure, they are able to obtain and maintain their required security level clearance to begin or continue their employment with DCC. Failure to obtain or maintain, the appropriate level of security clearance means either the candidate or employee will not receive a job offer, the conditional offer will be rendered null and void or their employment will be terminated with cause. A thorough security clearance process will be applied to all candidates or employees considered for an appointment; this process includes inquiries, verifications and assessments regarding matters such as, but not limited to:

criminal record checks
reference checks
previous employment
open source checks
credit/financial status

DCC's Code of Business Conduct (Code) is a condition of employment. It serves to enhance public confidence in the integrity of DCC Employees and provides clarity to Employees on a number of issues, including real or perceived conflicts of interest. Before applying to this (or any) position at DCC, candidates shall familiarize themselves with the Code, because new employees are required to certify that they have read, understood, and agreed to observe the Code upon commencing work at DCC. Employees are further required to review their obligations under the Code and notify the President's Office of any changes in their circumstances at the earliest possible opportunity, and to complete the Annual Update once a year.

Be part of a diverse and inclusive workplace!

Roles at DCC will require security at various levels including Reliability, Secret, Top Secret and for Canadian Eyes Only (proof of Citizenship required). While we welcome applications to our roles who are not Canadian citizens who are eligible to work in Canada and have at least 5 years of verifiable background information, selection will depend on the specific role’s requirements.

At DCC, we are committed to ensuring everyone has a voice and can be their authentic selves in our workplace. We actively encourage applications from all, including but not limited to, women, Indigenous Peoples, persons with disabilities, visible minorities and members of the LGBTQ2+ community.

DCC’s goal is to provide barrier-free access to employment opportunities and workspaces for employees and candidates. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, accessible meeting rooms or other accommodations), please let us know and we will work with you to meet your needs. Should you require accommodation, please email careers@dcc-cdc.gc.ca .

Apply About employer

More about this job

Responsibilities

Provide IT support to staff for computers, printers, software, networks, email, servers, and mobile devices, responding to requests through tickets, phone calls, and walk-ins. Support systems and network operations, deploy and patch software, maintain device standards, procure hardware, and contribute to projects, reporting, and risk management.

Requirements

Requires a college diploma in computer science and/or Microsoft Certified Network Engineer certification, plus two years of relevant experience, or equivalent qualifications. Candidates should have knowledge of IT practices and trends, network administration, Microsoft programs, and project and risk management, and be able to create documents and end-user instructions.

Skills

IT Helpdesk Support
Desktop Support
Laptop Support
Network Administration
Microsoft Intune
Software Deployment
Software Patching
Hardware Procurement
Firewall Support
Server Support
Microsoft Programs
Software Imaging and Baselines
Project Management
Risk Management
Technical Documentation
End-User Instructions

Benefits

Employer-Paid Sick Leave
Health Insurance
Dental Insurance
Wellness Allowance
Mental Health Services Coverage
Paramedical Coverage
Virtual Health Care
Health Care Spending Account
Life Insurance
Short-Term Disability Insurance
Employee and Family Assistance Program
Maternity and Parental Leave Top-Up
Flexible Workplace Options
Public-Service Pension
Paid Vacation and Leave
Travel Benefits Coverage

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Helpdesk
Problem Tickets
Laptops
Desktops
Printers
Operating Software
Application Software
Networks
Switches
Email
Servers
Mobile Devices
Software Deployment
Software Patching
Hardware Procurement
Microsoft Intune
Software Baselines
Device Images
Firewalls
Network Administration
Microsoft Programs
Project Management
Risk Management
Ad Hoc Reporting
Microsoft Certified Network Engineer
Security Clearance

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