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Added 8 mins ago
LC
Production Supervisor - Delta
Lactalis Canada
Delta, BC
- Temporary
Provide leadership and supervision to staff by providing work direction, performance feedback, and recommendations for training and development. Promote a positive labour-management…
Added 8 mins ago
FO
Project Manager I
First Onsite - CA
Kelowna, BC
- Full-time
…project scopes, and prepare accurate estimates that set the stage for success. You'll coordinate teams, subcontractors, and resources to keep work moving efficiently while maintaining…
Added 24 mins ago
GO
Clerk 4
Government of Manitoba
Winnipeg, MB
- Full-time
The Certification and Training Supports Lead is responsible for the verification, assessment, and determination of certification eligibility for child care workers, including Child Care…
Added 53 mins ago
BO
Occupational Health and Safety Consultant
Board Of Governors of Exhibition Place
Toronto, ON
- $91,965 to $116,220 CAD / year
Reporting to the Labour Relations and Health & Safety Manager, the OHS Consultant will direct all activities related to the development and delivery of the Occupational Health & Safety…
Added 53 mins ago
WH
Pastry Chef
Westmont Hospitality Group
Vancouver, BC
- $65,000 to $75,000 CAD / year
The Pastry Chef is responsible for leading pastry kitchen operations, overseeing pastry production and baking, developing creative dessert menus, managing inventory and controlling food and…
Added 1 hour ago
PC
Accountant - Public Practice
PMT Chartered Professional Accountants LLP
Quesnel, BC
- Full-time
…on providing an outstanding, collaborative work environment for our…
Added 1 hour ago
F
Software Developer
Fortinet
Burnaby, BC
- Full-time
The Canada base salary range for this full-time position is expected to be between $83,000 - $101,000 annually. Wage ranges are based on various factors including the labour market, job…
Added 1 hour ago
FO
Coordinator, Effectiveness and Learning Systems
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
…homegrown sustainability and resilience projects that work for Canadians by creating jobs, lowering costs, and strengthening local…
Added 1 hour ago
LC
Partner, HR Services
Langara College
Vancouver, BC
- Full-time
The Partner, HR Services reports to the Managing Partner, HR Services and is accountable for providing leadership, advice, and guidance across a full range of HR services to operational…
Added 1 hour ago
Back of House - Line Cook
Northland Properties
Red Deer, AB
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 2 hours ago
BC
Aircraft Maintenance Engineer Touring
Babcock Canada Inc.
Kamloops, BC
- Full-time
Enter labour in the labour tracking system accurately for all tasks performed.
Added 2 hours ago
TI
Maintenance Superintendent
Tolko Industries
Kamloops 1, BC
- Full-time
We are looking for a Maintenance Superintendent to join our Heffley Creek division located in Kamloops British Columbia. With approximately 250 employees, Heffley Creek Division produces…
Added 2 hours ago
Back of House - Prep Cook
Northland Properties
Richmond, BC
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 2 hours ago
Back of House - Line Cook
Northland Properties
Richmond, BC
Submission of resume does not guarantee an interview or transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills…
Added 2 hours ago
Q
Senior Product Manager, Canada
Quandri
Vancouver, BC
- Full-time
…experience using AI. We are building the AI operating system for North America’s best insurance agencies and…
Added 2 hours ago
YO
Casual Child Care Educator, Non RECE
YMCA of Hamilton|Burlington|Brantford
Hamilton, ON · Burlington, ON
- Part-time
Benefits & Perks: We offer an array of total rewards to recognize loyalty, longevity, and passion for the work we do:
Added 2 hours ago
SH
Nurse 2 - Labour Delivery Unit
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Nurse (RN) provides professional registered nursing services for patients, including those with complex and unpredictable health needs. These services include independent nursing services,…
Added 2 hours ago
CO
Supervisor of Business Services
City of Barrie
Barrie, ON
- Full-time
…Transit Fleet, the Supervisor of Business Services is responsible for leading the Department's business services function, providing financial administration, corporate reporting, revenue…
Added 2 hours ago
WC
Senior Estimator – Demolition And Hazmat Abatement
West Crow Contracting
Burnaby, BC
- Full-time
Maintain and update unit pricing for labour, supplies, materials, and services
Added 2 hours ago
SH
Registered Nurse (N2)- Labour Delivery Recovery
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…Nurse (RN) provides professional registered nursing services for patients, including those with complex and unpredictable health needs. These services include independent nursing services,…
Added 2 hours ago
Q
Senior Product Manager, Canada
Quandri
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
…experience using AI. We are building the AI operating system for North America’s best insurance agencies and…
Added 3 hours ago
OV
Manager, Occupational Health and Safety - Full Time - Markham Stouffville Hospital
Oak Valley Health
Markham, ON
- Full-time
Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.
Added 3 hours ago
JC
Complex Security Systems Technician
Johnson Controls
Calgary, AB
- Full-time
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we…
Added 3 hours ago
SI
VP of Engineering
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
…company building SaaS platforms and an XR training simulator for the skilled trades. As part of the company's leadership team, the role leads engineering and owns architecture, security and…
Added 3 hours ago
SI
VP of Engineering
STACK IT Recruitment
Remote, Canada
- Full-time
- Remote
…company building SaaS platforms and an XR training simulator for the skilled trades. As part of the company's leadership team, the role leads engineering and owns architecture, security and…

Definity Insurance Company

Claims Representative, Auto Physical Damage

Vancouver, BC, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Applications open in a new tab.

Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Oct 15, 2026

Original job description

The Opportunity

Reporting to the Team Leader, this role is responsible for investigating and settling first-party automobile claims, providing prompt and fair service to customers, and managing claims via telephone from intake to resolution while maintaining accurate records.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage auto telephone claims until they are resolved
Fully explain the claim process to all customers in a way they’ll easily understand
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated - Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly, and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills
Bilingualism is considered an asset

**This position is also available in our Edmonton, Calgary, and Vancouver offices. **

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The Claims Representative is responsible for investigating and settling first-party automobile claims while providing prompt and fair service to customers. They manage claims via telephone from intake to resolution, maintain accurate file records, and process payments within their authority level.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Automobile insurance
Customer service
Call centre operations
Data entry
Keyboarding
Communication
Conflict resolution
Policy coverage analysis
Subrogation
Salvage procedures
Time management
Problem solving

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness and recognition programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Claims Representative
Auto Physical Damage
Insurance
First-party claims
Automobile policies
Customer service
Call centre
Data entry
Subrogation
Salvage
Hybrid work
RRSP
Claims investigation
Policy coverage
Vendor management
File disposition

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