Find work in Canada.

331,374 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Java Tech Lead - Cash Confirmations (Hybrid)
Morgan Stanley
Montreal, QC
Full-time
We’re seeking someone to join our team as a Java Tech Lead - Cash Confirmations Lead to provide senior technology leadership for Morgan Stanley’s Cash Confirmations platforms, shaping the…
Senior Java Tech Lead - Vice President
Citi
Mississauga, ON
Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Java Tech Lead
Desjardins
Remote, Canada
Full-time · Remote
…match your ambitions within a team passionate about information technology (IT). Join a booming sector where new ideas are encouraged in a company where sustainable development is at the…
Added 1 day ago
Java Tech Lead (Hybrid)
Morgan Stanley
Montreal, QC
Full-time
We’re seeking someone to join our team as a Java Tech Lead to design and deliver highly scalable, cloud-ready transaction processing platforms that support electronic trading, asset…
Java Tech Lead (Hybrid)
Morgan Stanley
Montreal, QC
Full-time
We’re seeking someone to join our Securities Reference Data team as a Java Tech Lead to drive the evolution of strategic reference data platforms supporting Index and Exchange-Traded Funds…
Java Tech Lead
Tata Consultancy Services
Mississauga, ON
$100,000 to $120,000 CAD / year
Full-time
Lead end-to-end application design and development using Java Full Stack technologies.
Tech Lead - Java fullstack (Angular)
Synechron
Montreal, QC · MDC – Montreal
Full-time
…Notre cabinet de conseil mondial combine la créativité et la technologie innovante pour offrir des solutions numériques de premier plan. Les technologies progressistes et les stratégies…
Tech Lead, Software Development
Univeris
Toronto, Ontario
$100,000 to $130,000 CAD / year
Full-time
We are hiring for two distinct Tech Lead positions. Please read both role descriptions below and indicate your preference, if any, when applying.
Tech Lead, Software Development
Univeris
Toronto, Ontario
Full-time
We are hiring for two distinct Tech Lead positions. Please read both role descriptions below and indicate your preference, if any, when applying.
Tech Lead
Xsolla
Montreal, QC
Full-time
We are looking for a Tech Lead to drive the technical direction, architecture, and delivery of Xsolla’s fraud prevention and risk systems. This role requires deep fintech and payments…
Tech Lead
LauraMac, LLC
Quinte West, Ontario
At LauraMac, we’re transforming the mortgage technology ecosystem with scalable, secure, and high-performing software. As a Tech Lead, you’ll play a dual role - acting as both a hands-on…
Applications Development Tech Lead Analyst
Citi
Remote, Canada
Full-time · Remote
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 18 hours ago
Guidewire Tech Lead CC - Brokerage program
Maarut
Quebec, QC
Contract
is looking for a senior Guidewire Tech Lead who can act as a full technical
Apps Dev Tech Lead Analyst
Citi
Mississauga, ON
Full-time
The Regulatory Control Modelling Infrastructure Lead is a senior management level position responsible for accomplishing results through the management of a Control Development Platform…
Tech Lead - Application Development N 4C
Jobgether
Canada
$52,000 to $95,000 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead - Application Development N 4C based in Canada.
Tech Lead - Application Development N 4C
Jobgether
Canada
$52,000 to $95,000 CAD / year
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Tech Lead - Application Development N 4C based in Canada.
Apps Dev Tech Lead Analyst - Vice President
Citi
Remote, Canada
Full-time · Remote
The Applications Development Technology Lead Analyst is responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology…
Apps Dev Tech Lead Analyst
Citi
Mississauga, ON
Full-time
We are seeking a highly skilled and experienced Backend Java Developer to join our dynamic engineering team. The ideal candidate will be responsible for designing, developing, and…
Tech Lead Veeva Vault Developer
Appnovation
Toronto, ON
Full-time
As a Tech Lead - Veeva Vault Developer, you will play a key role in supporting an integrated digital content management and MLR (Medical, Legal, Regulatory) review ecosystem. In this role,…
Tech Lead Veeva Vault Developer
Appnovation Technologies
Toronto, ON
As a Tech Lead - Veeva Vault Developer, you will play a key role in supporting an integrated digital content management and MLR (Medical, Legal, Regulatory) review ecosystem. In this role,…
Apps Dev Tech Lead Analyst- Vice President - Mississauga
Citi
Remote, Canada
Full-time · Remote
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Contact Center AI Platform-Tech Lead
Definity Insurance Company
Toronto, ON
Full-time
The Contact Center AI (CCAI) Platform Technical Lead is a senior hands-on technology leader responsible for defining the strategy, architecture, and delivery of AI-powered customer…
Added 17 hours ago
Tech Lead Guidewire (Senior)
Groupe SII
Toronto, ON
Full-time
As part of a strategic digital transformation initiative within the insurance industry, we are seeking a technical leader to join a development team responsible for the evolution and…
Added 20 hours ago
Tech Lead Guidewire (Senior)
SII Canada
Toronto, ON
Full-time
As part of a strategic digital transformation initiative within the insurance industry, we are seeking a technical leader to join a development team responsible for the evolution and…
Staff Software Engineer, Tech Lead
Toast
Canada
Full-time
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Definity Insurance Company

Contact Center AI Platform-Tech Lead

Toronto, ON, Canada

Pay: Salary Range: $108,700-$158,700
Job type: Full-time

Apply About employer

Applications open in a new tab.

At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Lead the design and delivery of AI-driven contact center platforms, including CCaaS and Generative AI solutions. Provide technical guidance to development teams and collaborate with stakeholders to translate business requirements into scalable technical solutions.

Requirements

Requires a degree in Computer Science or a related field and over 7 years of experience with enterprise contact center platforms. Proficiency in Java, Python, Node.js, and experience building AI chatbots/voicebots is essential.

Experience

5 to 10 years

Education

bachelor degree
postgraduate degree

Working hours

40 hours per week

Work arrangement

Hybrid

Skills

CCaaS
Generative AI
Google Gemini Enterprise CX
Five9
Amazon Connect
Genesys
CTI Integration
Salesforce
Google Dialogflow
Amazon Lex
PCI Compliance
Java
Python
Node.js
RESTful/GraphQL
OAuth/JWT

Benefits

Hybrid work schedule
Company share ownership program
Incentive Program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Company matching on charitable donations
Educational resources
Tuition assistance
Paid time off to study for exams
Employee groups
Support for gender affirmation surgery
Access to BIPOC counsellors
Programs for working parents
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Contact Center AI
CCaaS
Generative AI
Google Gemini
Five9
Amazon Connect
Genesys
Salesforce
CRM
IVR
Omnichannel
Chatbot
Voicebot
Google Dialogflow
Amazon Lex
PCI Compliance
Java
Python
Node.js
OAuth
JWT
RESTful
GraphQL
Workforce Management
Quality Monitoring
API Security
Insurance
Technical Leadership
Proof of Concept
Solution Architecture

Original job description

The Opportunity

The Contact Center AI (CCAI) Platform Technical Lead is a senior hands-on technology leader responsible for defining the strategy, architecture, and delivery of AI-powered customer experience solutions across Definity’s contact centre ecosystem. This role provides technical leadership and oversight for a multidisciplinary team developing scalable, secure, and resilient AI solutions that support key business areas, including Sonnet, National Broker Service, Claims, Commercial Insurance, and Petline. Working closely with business stakeholders, architects, engineers, and vendors, the Technical Lead ensures platform capabilities align with business objectives while driving innovation through generative AI, automation, analytics, and conversational technologies. Building on Definity’s industry-leading success in Contact Center AI and its adoption of Google’s Gemini Enterprise for Customer Experience (GECX), this role will evaluate emerging technologies, lead proof-of-concept initiatives, and help shape the future of customer, broker, and employee engagement through cloud-native, omnichannel AI solutions.

This is an exciting opportunity to lead one of Definity's most strategic AI platforms and help shape the next generation of customer experience through the power of generative AI and intelligent automation.

What to Expect

Lead the design, implementation, and support of AI-powered voice, chat, and digital contact center solutions.
Architect and integrate Generative AI capabilities to drive automation, operational efficiency, and enhanced customer experiences.
Develop technical designs, documentation, and enterprise-grade SaaS/CCaaS solutions, including routing, scripting, recording, and CRM integrations.
Serve as the technical lead, translating business requirements into scalable, secure, and resilient solutions.
Partner with AI, data engineering, and cross-functional teams to deliver real-time integrations and event-driven architectures.
Drive innovation through proof-of-concept initiatives, technology evaluations, and continuous improvement of the Contact Center AI platform.
Provide technical leadership, mentorship, and subject matter expertise while promoting engineering best practices across teams.
Lead the end-to-end delivery of complex contact center initiatives, including troubleshooting, root cause analysis, and operational excellence.

What you Bring

Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
7+ years of experience designing and delivering enterprise-scale customer experience, digital engagement, or contact center solutions.
2+ years of experience developing and implementing AI-powered solutions, including conversational AI, generative AI, and intelligent automation.
Strong experience with cloud-based platforms, enterprise integrations, APIs, CRM systems, and omnichannel customer engagement solutions.
Proven ability to translate business requirements into scalable, secure, and supportable technology solutions while providing technical leadership and mentorship.
Experience with CCaaS platforms (e.g., Google CCAI/GECX, Five9, Genesys, Amazon Connect, NICE), contact center operations, and customer journey optimization.
Hands-on expertise with Google Cloud Platform, Generative AI technologies, modern programming languages (Java, Python, Node.js), and cloud-native architectures.
Strong understanding of enterprise integration patterns, REST APIs, microservices, DevOps practices, CI/CD, security, AI governance, and regulated industry environments.

Salary Range: $108,700-$158,700

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

Report this job