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Added 1 day ago
PS
Senior Security Analyst
PBC Solutions (Canada)
Victoria, BC
- Full-time
…(SC-401, Microsoft Purview) and Microsoft Certified: Security Operations Analyst Associate (SC-200, Microsoft…
Added 2 days ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
…high-performing technology systems that enable staff and programs to operate effectively. By managing core communications infrastructure, proactively monitoring systems, and supporting…
Added 2 days ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON
- Contract
…high-performing technology systems that enable staff and programs to operate effectively. By managing core communications infrastructure, proactively monitoring systems, and supporting…
Added 2 days ago
TS
IT Asset Management Analyst
The Salvation Army in Canada
Toronto, ON · Greater Toronto Area, Canada
- Contract
…high-performing technology systems that enable staff and programs to operate effectively. By managing core communications infrastructure, proactively monitoring systems, and supporting…
Added 3 days ago
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Senior Finance Planning & Pigment Analyst
Addepar
Canada
- Full-time
…data and consulting partners to power end-to-end investment operations across firms of all sizes and levels of complexity. Addepar supports clients worldwide with offices in New York City,…
Added 4 days ago
TG
Junior Cybersecurity Operations Analyst Intern
TMX Group
Toronto, ON
- $20 to $24 CAD / hour
- Full-time
…join our Information Security Office as a Junior Cybersecurity Operations Analyst Intern. In this role, you will collaborate closely with our Security Operations Center (SOC) team, playing…
Added 4 days ago
SL
Security Platform Analyst
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto Atria
- Full-time
The Security Platform Analyst is a key member of the security operations that run the operational services that align to the security technology supporting the overall Information Security…
Added 4 days ago
B
Cybersecurity Operations Analyst
BRP
Valcourt, QC
- Full-time
The Cybersecurity Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 4 days ago
B
Senior Security Operations Analyst
BRP
Valcourt, QC
- Full-time
The Senior Security Operations Analyst is responsible for monitoring, detecting, investigating, and responding to cybersecurity threats across the organization’s IT environment. This role…
Added 4 days ago
TG
Jr. Security Analyst Student Intern
TMX Group
Toronto, ON
- $22 to $26 CAD / hour
- Full-time
…for an enthusiastic, motivated Junior Information Security Analyst Student Intern to join our Information Security Office for a 4-month winter term. In this role, you will collaborate…
Added 4 days ago
IG
Tier 2 Security Analyst - SOC
Insight Global
Mississauga, ON
- $40 to $50 CAD / hour
- Contract
Microsoft SC-200 (Security Operations Analyst)
Added 4 days ago
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Network & Telecom Analyst II
Vale
NL
- Full-time
We are currently seeking a Network & Telecom Analyst II to join our IT Operations & Projects team in Voisey's Bay, Newfoundland and Labrador.
Added 5 days ago
Senior Cyber Defense Operations Analyst
Epic Games
Vancouver, BC
Epic's Security Operations Center protects one of the world's largest player communities, along with the people, infrastructure, and technology that support it. As a Senior CDO Analyst, you…
Added 5 days ago
TC
Senior Cyber Security Analyst (Temporary)
Tru Cooperative Bank
Langley (District), BC · Langley, BC
- $76,800 to $98,400 CAD / year
- Temporary
The Senior Cyber Security Analyst is responsible for Level 2 and Level 3 SOC operations and assists peers, business stakeholders and executives in identifying risks that may impact Tru…
Added 6 days ago
TG
Senior Quality Assurance Analyst
TMX Group
Montreal, QC
- Full-time
Global Technology Services (GTS) is a foundational division of TMX Group, delivering cost-effective technology, operations, and digital innovation to empower our internal business lines.…
Added 6 days ago
TG
Programmer Analyst C++
TMX Group
Montreal, QC
- Full-time
Global Technology Services (GTS) is a foundational division of TMX Group, delivering cost-effective technology, operations, and digital innovation to empower our internal business lines.…
Added 9 days ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 9 days ago
S
Systems Analyst III
Seaspan
North Vancouver, BC
- Full-time
The Systems Analyst III is key in maintaining Oracle operational excellence of Oracle system by directly supporting end users with appropriate urgency and priority, and in designing and…
Added 9 days ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 9 days ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
Position 5. Security Operations Analyst / Engineer
Added 9 days ago
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Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- Full-time
The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations.
Added 9 days ago
TG
Process Analyst Student Intern
TMX Group
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
The Process Analyst Intern will be responsible for governance and support of the delivery processes. This includes acting as primary liaison for support, providing domain expertise and…
Added 9 days ago
Risk Intelligence Reporting Analyst
Scotiabank
Toronto, ON
…Identity and Access. IAM Governance team work closely with operations teams to ensure controls are operational, reducing access risks across the…
Added 9 days ago
P
Sr. HRIS Analyst
PointClickCare
Mississauga, ON
- $84,000 to $105,000 CAD / year
- Full-time
The Sr. HRIS Analyst acts as a trusted HRIS partner to HR, Payroll, and IT, stabilizing current core HR technology operations.
Added 9 days ago
XS
Security Analyst / Engineer / Architect
XChange Software Inc
Mississauga, ON
- Contract
Position 5. Security Operations Analyst / Engineer

Definity Insurance Company

Incident & Issue Management Analyst - Winter 2027 Co-op/Intern

Waterloo, ON, Canada

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution. · Full-time

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Job details

Pay: The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2027

Work term length: 4-month

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people - full time, part time, and co-ops alike - and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Are you looking to kickstart your career in IT Operations and learn how large-scale enterprise technology environments maintain stability?

As the Co-op Analyst, Incident & Issue Management, you will gain hands-on, end-to-end exposure to the ITIL (IT Infrastructure Library) framework. Working alongside senior analysts and engineers, you will assist in monitoring operational health, coordinating technical teams, investigating system issues, and translating raw data into professional executive presentations. This is a high-visibility, fast-paced role designed to build your foundational skills in IT Service Management (ITSM), data analytics, and corporate communication.

What you’ll be doing

Monitor and Manage IT Ticket Queues: Actively track aging incidents and coordinate with engineering teams to push delayed resolutions forward.
Coordinate Root Cause Investigations: Follow up on open problem tasks, gather technical timelines, and help draft Root Cause Analysis (RCA) reports for system issues.
Audit and Review System Changes: Evaluate upcoming IT change requests for completeness and participate in weekly Change Advisory Board (CAB) meetings to take notes and track approvals.
Support Software Releases: Participate in release planning calls, triage deployment tickets, and ensure required documentation is ready before new software goes live.
Conduct Data Analytics: Extract raw operational data from ITSM platforms (like ServiceNow or Jira) and analyze trends to identify recurring system pain points.
Build Executive Presentations: Translate complex technical performance metrics and impact assessments into professional, visually polished PowerPoint slides for IT leadership.

What you bring

Currently enrolled in an accredited Co-op program pursuing a bachelor’s degree in computer science, Information Technology, Management Information Systems (MIS), Business Administration, or a related field.
Completed at least 2 years of undergraduate study (preferred).
Strong desire to learn how enterprise IT environments operate, specifically regarding Cloud, Infrastructure, and Software Delivery pipelines.
Proficiency in Microsoft Excel (pivot tables, basic charts) and a keen eye for finding patterns in datasets.
Outstanding written and verbal communication skills; comfortable presenting findings and politely following up with technical team members.
Strong proficiency in Microsoft PowerPoint, with an ability to present data cleanly (no text-heavy walls of information).
Any prior exposure to ITSM tools (ServiceNow, Jira) or a basic understanding of ITIL principles.

Did you know?

We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions. 
We care about students: Definity distributes $85,000 in scholarships to students across Canada each year. 
We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
Culture of accountability, empowerment, and collaboration.
Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!

This position is being posted to fill an existing vacancy.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

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More about this job

Responsibilities

The analyst will monitor IT ticket queues, coordinate root cause investigations, and audit system changes within an enterprise environment. They will also perform data analytics on operational trends and create professional presentations for IT leadership.

Requirements

Candidates must be currently enrolled in an accredited co-op program pursuing a bachelor's degree in a related technical or business field. Proficiency in Microsoft Excel and PowerPoint, along with strong communication skills and a basic understanding of ITIL principles, is required.

Skills

ITIL
Incident management
Data analytics
Microsoft Excel
Microsoft PowerPoint
ServiceNow
Jira
Corporate communication
Problem management
Change management
IT operations
Technical documentation
System monitoring
Root cause analysis

Benefits

Scholarships
Leadership essentials program
Employee groups
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
ServiceNow
Jira
Data Analytics
IT Operations
Change Advisory Board
CAB
Root Cause Analysis
RCA
Cloud
Infrastructure
Software Delivery
Microsoft Excel
Microsoft PowerPoint
ITSM
Enterprise Technology
Co-op
Internship
Operational Health
Performance Metrics

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