Jobs in Canada

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Senior Compliance Analyst, Canada
Crypto.com
Canada
- Full-time
We are seeking a highly motivated Compliance Senior Analyst to join our team. This role will help maintain and continuously enhance our Canadian compliance program as the business grows in…
Added 4 mins ago
FI
QA Analyst - SAP Payroll
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $47 CAD / hour
- Contract
Must Have Skills:
Added 4 mins ago
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ETL Quality Analyst
Insight Global
Toronto, ON
- $35 to $40 CAD / hour
- Contract
Experience using AI tools to support testing, QA, or automation workflows
Added 4 mins ago
FI
Senior Business Analyst
FP Inc.
Toronto, ON
- Contract
…planning, elicitation, analysis and documentation, management, and support - for changes to Business Areas and…
Added 19 mins ago
CT
Business Operations Analyst Student (4 months) - Winter 2027
Canadian Tire Corporation
Welland, ON
- Full-time
As a Business Operations Analyst Student, you will support a variety of analytics, reporting, automation, and process improvement initiatives that help drive business outcomes:
Added 19 mins ago
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Co-Op, Development Operations AI & Automation Enablement Intern
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The AI Solutions & Development Operations Analyst Co-op supports the Development Operations Enterprise Optimization team in advancing digital transformation, AI-enabled ways of working,…
Added 34 mins ago
FI
QA Analyst - SAP Payroll
FP Inc.
Toronto, ON · Scarborough, ON
- $40 to $47 CAD / hour
- Contract
Must Have Skills:
Added 49 mins ago
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Senior Analyst - Financial Assessment
AtkinsRéalis
Montreal, QC
- Full-time
Support the Asset Management and Accounting team in updating the financial models for various investments within the Capital Portfolio, performing ad hoc analyses, preparing asset…
Added 49 mins ago
K
Senior Analyst, Analytics & Insights
Klick
Toronto, ON
- Full-time
…understand performance and guide business decisions. The Senior Analyst translates complex datasets into actionable insights, partners with technical teams to ensure data quality, and…
Added 1 hour ago
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Retail POS Analyst
Akkodis
Calgary, AB
- Contract
We are looking for a Retail POS Analyst to support and troubleshoot integrations between retail petroleum POS systems and enterprise applications.
Added 1 hour ago
OD
Complex Care Itinerant Educational Assistant System Support (100%) - Regular (External/Casual)
Ottawa-Carleton District School Board (OCDSB)
Ottawa, ON · Nepean, ON
- Part-time
Under the direction of the Program Manager of Educational Assistants, Learning Support, the Complex Care Team Itinerant Educational Assistant (IEA) provides direct support to students…
Added 1 hour ago
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Analyste d'Affaires CRM
DELAN - IT Talent Solutions
Montreal, QC
- Full-time
Offrir formation et support aux utilisateurs post-implantation
Added 1 hour ago
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Senior Analyst, Analytics & Insights
Klick
Toronto, ON
- Full-time
…understand performance and guide business decisions. The Senior Analyst translates complex datasets into actionable insights, partners with technical teams to ensure data quality, and…
Added 1 hour ago
TG
C++ Programmer Analyst (12-month contract)
TMX Group
Montreal, QC
- Full-time
Technical Design: Develop technical designs for complex features, both client and server-side, to support new financial instruments.
Added 1 hour ago
T
New Business Specialist - Private Client Advice
TD
Toronto, ON · Markham, ON
- Full-time
…protected. Our goal is to exceed our client's expectations. The Support team partners with account managers, the new business team and appraisers to meet this…
Added 1 hour ago
RG
Investment Analyst, Real Estate
Rassa Group
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a talented Real Estate Investment Analyst to support acquisitions, development and asset management initiatives across our portfolio. You will work directly with the firm's…
Added 1 hour ago
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Senior Maintenance Manager
JLL
Edmonton, AB
- Full-time
Develop and implement reliability plans that support increasing the uptime of the facility
Added 1 hour ago
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Power BI Developer
Capgemini
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Role Summary requires 2 to 3 days per week in North York, Ontario
Added 1 hour ago
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Business Systems Analyst, Transportation Solutions
McKesson
Montreal, QC
- Full-time
Flex & Connect work model with a requirement to be in the office two (2) days per week.
Added 1 hour ago
IG
Franchise Operations Analyst
Insight Global
Toronto, ON
- Contract
The position is based onsite in Downtown Toronto, five days per week
Added 1 hour ago
S
Q2C Senior Business Analyst
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is seeking an experienced Sr. Business Analyst to manage large scale projects and initiatives involving their internal Quote to Cash operations. This person will be responsible…
Added 1 hour ago
TS
Transportation Safety Analyst
The Seaboard Transport Group
Dartmouth, NS
- Full-time
Communicate in real-time with operations teams and drivers regarding adherence to operational processes, providing coaching, education and support as needed.
Added 1 hour ago
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Senior Analyst, Institutional Client Service
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 1 hour ago
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Chef – Perspectives stratégiques intégrées / Manager, Integrated Insights & Strategy
Pfizer
Kirkland, QC · CAN - QC - Kirkland
- Full-time
Added 1 hour ago
SC
Analyste Senior, livraison de services aux clients bilingue (70309755)
Sodexo Canada Ltd
Montreal, QC
- Full-time
Mode de travail : À temps plein, en présentiel (5 jours par semaine)

Incident & Issue Management Analyst - Winter 2027 Co-op/Intern

Waterloo, ON, Canada

The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution. · Full-time

Apply on hdks.fa.ca2.oraclecloud.com About employer

Applications open in a new tab.

Job details

Pay: The hourly compensation for the role starts at $22.50 per hour and will increase based on factors including but not limited to, skills, education, experience, and the recommended rates as set by the respective educational institution.
Job type: Full-time
Posting language: English
Posted: Oct 29, 2026

Original job description

YOUR NEXT CO-OP PLACEMENT

Work term: Winter 2027

Work term length: 4-month

From classroom to co-op to career, every step of your journey has an impact on your future. That’s why it makes sense to choose a co-op placement with a company that offers truly rewarding work and real-life experience. At Definity®, your contributions, creativity, and energy will be put to good use, and you’ll get to be involved with initiatives that support our strategic goals and use your skills in a supportive team environment.

If you’re looking for a company that takes care of its people - full time, part time, and co-ops alike - and has a track record of doing big things, get ready to love it here.

What can you expect in this role?

Are you looking to kickstart your career in IT Operations and learn how large-scale enterprise technology environments maintain stability?

As the Co-op Analyst, Incident & Issue Management, you will gain hands-on, end-to-end exposure to the ITIL (IT Infrastructure Library) framework. Working alongside senior analysts and engineers, you will assist in monitoring operational health, coordinating technical teams, investigating system issues, and translating raw data into professional executive presentations. This is a high-visibility, fast-paced role designed to build your foundational skills in IT Service Management (ITSM), data analytics, and corporate communication.

What you’ll be doing

Monitor and Manage IT Ticket Queues: Actively track aging incidents and coordinate with engineering teams to push delayed resolutions forward.
Coordinate Root Cause Investigations: Follow up on open problem tasks, gather technical timelines, and help draft Root Cause Analysis (RCA) reports for system issues.
Audit and Review System Changes: Evaluate upcoming IT change requests for completeness and participate in weekly Change Advisory Board (CAB) meetings to take notes and track approvals.
Support Software Releases: Participate in release planning calls, triage deployment tickets, and ensure required documentation is ready before new software goes live.
Conduct Data Analytics: Extract raw operational data from ITSM platforms (like ServiceNow or Jira) and analyze trends to identify recurring system pain points.
Build Executive Presentations: Translate complex technical performance metrics and impact assessments into professional, visually polished PowerPoint slides for IT leadership.

What you bring

Currently enrolled in an accredited Co-op program pursuing a bachelor’s degree in computer science, Information Technology, Management Information Systems (MIS), Business Administration, or a related field.
Completed at least 2 years of undergraduate study (preferred).
Strong desire to learn how enterprise IT environments operate, specifically regarding Cloud, Infrastructure, and Software Delivery pipelines.
Proficiency in Microsoft Excel (pivot tables, basic charts) and a keen eye for finding patterns in datasets.
Outstanding written and verbal communication skills; comfortable presenting findings and politely following up with technical team members.
Strong proficiency in Microsoft PowerPoint, with an ability to present data cleanly (no text-heavy walls of information).
Any prior exposure to ITSM tools (ServiceNow, Jira) or a basic understanding of ITIL principles.

Did you know?

We care about our co-ops: Definity’s co-op students are considered the best pipeline of talent for our full-time, permanent positions. 
We care about students: Definity distributes $85,000 in scholarships to students across Canada each year. 
We care about our community: Definity donates more than $1 million every year to causes that drive true change in the neighbourhoods in which we live and work.

What can Definity offer you?

Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
Culture of accountability, empowerment, and collaboration.
Opportunities to support personal and professional growth through real-life experience and unique learning opportunities. Our Leadership Essentials program builds knowledge and skills to Team Leaders to Directors
Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work!

This position is being posted to fill an existing vacancy.

We also take potential into consideration. If you don’t have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of a background check (including criminal checks and leadership references).

Apply on hdks.fa.ca2.oraclecloud.com About employer

More about this job

Responsibilities

The analyst will monitor IT ticket queues, coordinate root cause investigations, and audit system changes within an enterprise environment. They will also perform data analytics on operational trends and create professional presentations for IT leadership.

Requirements

Candidates must be currently enrolled in an accredited co-op program pursuing a bachelor's degree in a related technical or business field. Proficiency in Microsoft Excel and PowerPoint, along with strong communication skills and a basic understanding of ITIL principles, is required.

Skills

ITIL
Incident management
Data analytics
Microsoft Excel
Microsoft PowerPoint
ServiceNow
Jira
Corporate communication
Problem management
Change management
IT operations
Technical documentation
System monitoring
Root cause analysis

Benefits

Scholarships
Leadership essentials program
Employee groups
Professional growth opportunities

Visa sponsorship

Not detected in the job text

Keywords

ITIL
Incident Management
ServiceNow
Jira
Data Analytics
IT Operations
Change Advisory Board
CAB
Root Cause Analysis
RCA
Cloud
Infrastructure
Software Delivery
Microsoft Excel
Microsoft PowerPoint
ITSM
Enterprise Technology
Co-op
Internship
Operational Health
Performance Metrics

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Work requirements

Jobs in Canada