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Added 8 mins ago
Outreach Worker (Nanaimo CLBC)
Connective
Nanaimo, BC
…participants in their homes and in the community, provide wrap around support, and engage with participants in setting and achieving their goals. The outreach worker is a valued part of the…
Added 8 mins ago
D
Personal Finance Advisor
Desjardins
Montreal, QC · Caisse Desjardins de Lachine
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 8 mins ago
D
Wealth Management Advisor
Desjardins
Mirabel, QC · Caisse Desjardins de l'Envolée
- Full-time
Stay up-to-date on the financial services industry, market trends and best practices in your field
Added 8 mins ago
CF
Bilingual Client Services Representative
CI Financial
Toronto, ON
- Full-time
We are seeking a Bilingual Client Service Representative to join the CI Direct Trading Support team. In this role, you will help self-directed investors navigate their accounts, resolve…
Added 8 mins ago
B
Customer Service Representative - Mandarin Speaker
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 8 mins ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
Added 8 mins ago
GF
Local Class 5 Delivery Driver (Nights)
Gordon Food Service - Canada
Rocky View No 44, AB · Rocky View County, AB
- Full-time
…customers and the public. Must pass the required sales service representative physical ability test for area…
Added 9 mins ago
B
Manager, Identity and Access Management
Bombardier
Mississauga, ON
- $98,600 to $154,900 CAD / year
- Full-time
…issues before they surface and driving internal stakeholders and support organizations to design, deploy, and operate identity systems in line with business…
Added 9 mins ago
NC
Manager, Business Analysis
NAV CANADA
Ottawa, ON
- Part-time
…validation of business cases and other contractual arrangements to support quality decision-making. The position involves analyzing financial data ensuring adherence to International…
Added 23 mins ago
CB
Field Service Representative II
Canadian Blood Services
NS · Nova Scotia, Canada
- Full-time
Canadian Blood Services is looking for a Temporary full-time Field Service Representative II to join our dynamic Equipment & Automation team in NS-Dartmouth.
Added 38 mins ago
Director, Oracle ERP Product Management
First West
Langley (District), BC · Langley, BC
Leadership: Provides leadership and direction for Oracle technology, product management, operations and support functions. Establishes long-term priorities and operating models that…
Added 38 mins ago
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Business Development Representative
Citylitics
Remote, Canada
- $45,000 to $55,000 CAD / year
- Full-time
- Remote
We are seeking an experienced and highly motivated Business Development Representative to join our growing sales team. In this role, you will play a key part in identifying and engaging…
Added 53 mins ago
MF
Business Systems Analyst
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
…Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial…
Added 53 mins ago
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Service Technician
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Medicine Hat, AB
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Added 53 mins ago
Broker Training Specialist
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Cambridge, ON
…company goals and regulatory requirements. This role will also support the BD team with Personal Lines product expertise and strong communication skills to deliver timely training and…
Added 53 mins ago
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Inside Sales Representative
REXEL
Brantford, ON
- $50,000 to $65,000 CAD / year
- Full-time
As an Inside Sales Representative based in Brantford, ON, your essential duties will be to:
Added 54 mins ago
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Human Resources Representative
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Acheson, AB
- Full-time
…and growth of our employees. We are seeking a Human Resources Representative to join our team for a temporary role, with a primary focus on disability management, WCB claims, leaves of…
Added 54 mins ago
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Field Sales & Marketing Representative (Door to Door Sales)
Xplore Inc.
Canada
- Full-time
We are looking for Field Sales & Marketing Representatives to join our team in this exciting new area of business. Working in a hybrid work environment and reporting into a Team Manager,…
Added 1 hour ago
DI
Int Representative, Accident Benefits
Definity Insurance Company
Waterloo, ON
- Full-time
University degree, college diploma in related field or the CIP designation
Added 1 hour ago
SB
Sales Representative
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Kamloops, BC
- $58,300 to $72,900 CAD / year
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Added 1 hour ago
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Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
Lead the development of proposals for contract renewals and incremental opportunities, partnering with internal stakeholders to support account growth and retention.
Added 1 hour ago
H
Nurse Practitioner
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- Full-time
…multi-disciplinary teams, community partners, and managers to support safe, person-centered, culturally responsive, and coordinated…
Added 1 hour ago
Sales Representative
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Edmonton, AB
We are seeking a motivated and customer-focused Sales Representative to join our Edmonton team at Texcan. This role is a great opportunity for someone looking to build a career in sales…
Added 1 hour ago
Sales Representative
Sonepar
Edmonton, AB
We are seeking a motivated and customer-focused Sales Representative to join our Edmonton team at Texcan. This role is a great opportunity for someone looking to build a career in sales…
Added 1 hour ago
CI
Business Development Representative
Citylitics Inc.
Toronto, ON
- $45,000 to $55,000 CAD / year
- Full-time
We are seeking an experienced and highly motivated Business Development Representative to join our growing sales team. In this role, you will play a key part in identifying and engaging…

Definity Insurance Company

Int Representative, Accident Benefits

Waterloo, ON, Canada

Salary Range: $51,300 - $94,400 · Full-time

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Job details

Pay: Salary Range: $51,300 - $94,400
Job type: Full-time
Experience: Minimum 2-3 years of claims handling experience
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity

Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims

What to Expect

Report to the Team Leader, Accident Benefit Claims, while investigating, evaluating and settling accident benefit claims in accordance with the Insurance Act
Securing details of claims by corresponding with claimants and/or representatives
Assessing coverage eligibility and reviewing and applying interpretations of policy wordings in the resolution of coverage issues
Applying applicable Priority Rules chart to each claim file
Processing income replacement, non-earner, and attendant care claims
Reserving files appropriately after assessing claim
Maintaining detailed file records on an electronic claims system
Processing payments after confirming benefits, eligibility and reserves
Coordinating the most effective course of action for claims
Confirming collateral benefits
Responding to claimant correspondence and accident benefit forms in accordance with the applicable legislation
Reviewing and approving, when appropriate, treatment plans for claimant rehabilitation
Arranging insurer examinations to determine benefits eligibility
Preparing referral packages and obtaining the necessary medical information for insurer examinations
Responding to assessment recommendations
Other duties as assigned

What You Bring

University degree, college diploma in related field or the CIP designation
Minimum 2-3 years of claims handling experience
Proficient in MS Word and Excel
Professional, friendly and courteous in all interactions, whether with customers or co-workers
Able to perform well in a busy operation and remain calm under pressure
Team player adaptable to a changing environment
Strong written and verbal communication skills

Salary Range: $51,300 - $94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for investigating, evaluating, and settling accident benefit claims in accordance with the Insurance Act. This includes processing various benefit types, maintaining detailed electronic records, and coordinating with claimants and medical professionals.

Requirements

Candidates must possess a university degree, college diploma, or CIP designation along with 2-3 years of claims handling experience. Proficiency in MS Word and Excel, along with strong communication skills, is required for this role.

Skills

Claims handling
Insurance Act knowledge
Coverage eligibility assessment
Policy interpretation
Income replacement processing
Attendant care claims
File reserving
Electronic claims systems
Payment processing
Collateral benefits confirmation
Treatment plan review
MS Word
MS Excel
Communication skills
Teamwork

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness programs
Recognition programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Accident Benefits
Claims Handling
Insurance Act
Coverage Eligibility
Policy Wording
Income Replacement
Attendant Care
Electronic Claims System
Insurer Examinations
Rehabilitation
CIP Designation
MS Word
MS Excel
Hybrid Work
RRSP
Property and Casualty Insurance
Claims Investigation
Medical Information
Treatment Plans
Customer Service

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