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Added 13 mins ago
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Int Representative, Accident Benefits
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Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims
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Representative, Auto Claims
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Definity Insurance Company

Int Representative, Accident Benefits

Waterloo, ON, Canada

Salary Range: $51,300 - $94,400 · Full-time

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Job details

Pay: Salary Range: $51,300 - $94,400
Job type: Full-time
Experience: Minimum 2-3 years of claims handling experience
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity

Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims

What to Expect

Report to the Team Leader, Accident Benefit Claims, while investigating, evaluating and settling accident benefit claims in accordance with the Insurance Act
Securing details of claims by corresponding with claimants and/or representatives
Assessing coverage eligibility and reviewing and applying interpretations of policy wordings in the resolution of coverage issues
Applying applicable Priority Rules chart to each claim file
Processing income replacement, non-earner, and attendant care claims
Reserving files appropriately after assessing claim
Maintaining detailed file records on an electronic claims system
Processing payments after confirming benefits, eligibility and reserves
Coordinating the most effective course of action for claims
Confirming collateral benefits
Responding to claimant correspondence and accident benefit forms in accordance with the applicable legislation
Reviewing and approving, when appropriate, treatment plans for claimant rehabilitation
Arranging insurer examinations to determine benefits eligibility
Preparing referral packages and obtaining the necessary medical information for insurer examinations
Responding to assessment recommendations
Other duties as assigned

What You Bring

University degree, college diploma in related field or the CIP designation
Minimum 2-3 years of claims handling experience
Proficient in MS Word and Excel
Professional, friendly and courteous in all interactions, whether with customers or co-workers
Able to perform well in a busy operation and remain calm under pressure
Team player adaptable to a changing environment
Strong written and verbal communication skills

Salary Range: $51,300 - $94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The incumbent is responsible for investigating, evaluating, and settling accident benefit claims in accordance with the Insurance Act. This includes processing various benefit types, maintaining detailed electronic records, and coordinating with claimants and medical professionals.

Requirements

Candidates must possess a university degree, college diploma, or CIP designation along with 2-3 years of claims handling experience. Proficiency in MS Word and Excel, along with strong communication skills, is required for this role.

Skills

Claims handling
Insurance Act knowledge
Coverage eligibility assessment
Policy interpretation
Income replacement processing
Attendant care claims
File reserving
Electronic claims systems
Payment processing
Collateral benefits confirmation
Treatment plan review
MS Word
MS Excel
Communication skills
Teamwork

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness programs
Recognition programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Accident Benefits
Claims Handling
Insurance Act
Coverage Eligibility
Policy Wording
Income Replacement
Attendant Care
Electronic Claims System
Insurer Examinations
Rehabilitation
CIP Designation
MS Word
MS Excel
Hybrid Work
RRSP
Property and Casualty Insurance
Claims Investigation
Medical Information
Treatment Plans
Customer Service

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