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Added 14 mins ago
RH
Sr. Coordinator, Awareness
Rick Hansen Foundation
Richmond, BC
- Full-time
…and purchase orders for review, processing invoices, expense claims and corporate credit card payments, and coordinating required approvals and signatures. This is administrative support,…
Added 29 mins ago
Claims Assistant
Munich Re
Toronto, ON
…internal, external and global stakeholders? We are hiring a Claims Assistant in Toronto who will be responsible for responsible for providing strong administrative support to the Temple…
Added 45 mins ago
OI
Bilingual Adjudicator / Case Manager
OXARO Inc.
Ottawa, ON
- Full-time
…requires prior case management experience, working knowledge of claims management principles, and technological know-how to support OXARO’s clients. These individuals will provide…
Added 45 mins ago
KR
AI Security Research Engineer
KTek Resourcing
Toronto, ON
- Contract
…cybersecurity capabilities. This is a hands-on role for someone who can move from a research hypothesis to working code, proof-of-concept, product evaluation, and enterprise…
Added 59 mins ago
DI
AVP, Broker Marketing
Definity Insurance Company
Toronto, ON
- Full-time
Collaborate across Distribution, Product, Underwriting, Claims, Customer Experience, and Communications to align marketing initiatives with business priorities.
Added 1 hour ago
B
Co-op or Intern, Personal Debt Solutions - Halifax- January 2027
BDO
Halifax, NS
- Full-time
…exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your…
Added 1 hour ago
CF
Maintenance - (6 Month Contract) - CF Masonville
Cadillac Fairview
London, ON
- Full-time
Secure CF property against loss due to theft, fire, liability claims and prosecutions resulting from operations by ensuring all health, safety and security procedures are adhered to and…
Added 2 hours ago
PI
Head of Marketing and Brand
Pack-Smart Inc.
Concord, ON
- $100,000 to $120,000 CAD / year
- Full-time
Separate demonstrated performance from intended capability. Verify specifications and claims before publication.
Added 2 hours ago
CO
Financial Coordinator - Engineering & Operations
City of Fredericton
Fredericton, NB
- Full-time
Prepare draft supporting material for funding claims and reports for review by the Supervisor.
Added 2 hours ago
SL
Account Executive, National Accounts Managing
Sun Life
Calgary, AB · Edmonton, AB
- Full-time
…support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients'…
Added 2 hours ago
SS
Team Member Experience Coordinator - Temporary Full Time (1 year)
Sienna Senior Living
Old Stittsville, ON · Stittsville, ON
- Full-time
Experience transformative leadership growth with our unique and tailored development opportunities so you can succeed and take on new challenges
Added 2 hours ago
Sr Reinsurance Business & Data Analyst
SCOR
Toronto, ON
Reporting to the VP, Claims & Operations, this senior individual contributor role is responsible for reinsurance operations, data management, business analysis, and operational systems…
Added 2 hours ago
AC
Administrative Operations Support Coordinator
Air Canada
Toronto, ON
- Full-time
Flexibility is key: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
Added 2 hours ago
Commercial Lead, Strategic Project Delivery
Hydro One Networks Inc
Toronto, ON
…compliance, contract awareness, contract change management, claims, and variations, legal and financial matters. Coordinates with Supply Chain, Legal and other lines of business where…
Added 2 hours ago
RM
Legal Assistant
Regional Municipality of Peel
Brampton, ON
- Other
…and the Rules of Civil Procedure, Practice Directions, Small Claims Court Rules, Human Rights Tribunal procedures, Labour Relations Board rules, and other relevant legislation. Interpret,…
Added 2 hours ago
NC
Client Manager, Commercial Agriculture & Equine
NFP Corp
London, ON · Markdale, ON · Markham, ON · Sudbury, ON · Windsor, ON
- Full-time
Respond to client questions on coverage, billing, claims reporting, audits, endorsements, cancellations, renewals, and business changes.
Added 2 hours ago
W
(CAN) Asset Protection Operations Team Associate
Walmart
Mississauga, ON
- Part-time
3.Ensures a neat, clean and organized work area in receiving, claims, and offices.
Added 3 hours ago
DI
Claims Assistant - Winter 2027 Co-op/Intern
Definity Insurance Company
Waterloo, ON
- Full-time
Uploading damage photos to claims • Perform quality checks to ensure data integrity and compliance
Added 3 hours ago
DI
Representative, Auto Claims
Definity Insurance Company
Mississauga, ON
- Full-time
…situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party…
Added 4 hours ago
UC
Guidewire Transformation Manager
Us3 Consulting
Toronto, ON
- $160,000 to $195,000 CAD / year
- Full-time
Partner with underwriting, claims, billing, actuarial, product, and broker distribution teams to improve business processes.
Added 5 hours ago
H
Claims Handler - Commercial & Schemes
Howden
Manchester, NS
- Full-time
We have an opportunity for a Claims Handler to join our Manchester team. This role is ideal for an experienced commercial claims professional who enjoys building relationships, delivering…
Added 5 hours ago
H
Claims Executive - Commercial & Schemes
Howden
Manchester, NS
- Full-time
We're looking for a Claims Executive to join our established Claims team. This is an excellent opportunity for an experienced commercial claims professional who enjoys building client…
Added 8 hours ago
Transit Operator
BC Transit
Victoria, BC
5 years’ Claims Experience Summary dated within the past 14 days with no more than one at-fault claim in the past 5 years, preference will be given to those candidates with a clean driving…
Added 12 hours ago
EA
Workforce Management and Quality Assurance Specialist
Europ Assistance Canada
Toronto, ON
- Full-time
…think fast, are open to change, and strive to be the best you can be, this is the place for…
Added 12 hours ago
EA
Bilingual Customer Service Representative
Europ Assistance Canada
Toronto, ON
- Full-time
…think fast, are open to change, and strive to be the best you can be, this is the place for…

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

***Our operating hours are between 8 am - 7pm EST***

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The Claims Representative investigates, evaluates, and resolves first-party automobile claims while providing a positive customer experience. Responsibilities include guiding customers through the FNOL process, maintaining detailed file records, and processing payments within authority levels.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy interpretation
Data entry
Conflict resolution
Communication skills
Keyboarding
Problem solving
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Customer Service
Call Centre
Subrogation
Salvage
Policy Coverage
Claims Settlement
Hybrid Work
RRSP
Property and Casualty Insurance
Data Entry
File Disposition

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