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Added 9 mins ago
TT
Production Employee - Press Department
TC Transcontinental
Calgary, AB
- Full-time
…services company, Canada's largest printer, and the Canadian leader in French-language educational publishing. Driven by the vision of a more informed, educated and prosperous society, TC…
Added 9 mins ago
Maintenance Journeyperson
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YO
Camp Office Staff
YMCA of Greater Toronto
Torrance, ON
- Part-time
The Camp Office Staff provides administrative and customer service support for camp operations. The position coordinates office communications, camper transportation logistics, mail and…
Added 9 mins ago
YO
Camp Office Supervisor
YMCA of Greater Toronto
Torrance, ON
- Part-time
Pay within range based on years of transferrable experience
Added 9 mins ago
YO
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YMCA of Greater Toronto
Torrance, ON
- Part-time
Pay within range based on years of transferrable experience
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General Help Food services
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Red Deer, AB
- Full-time
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Senior Financial Service Representative - Office 1547
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Brampton, ON
- Full-time
You will be a hands-on leader, exemplifying great customer service and working through any customer concerns or challenges
Added 9 mins ago
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(CAN) Team Leader, Transportation (Contract - 14 Months Maternity Coverage) Mon-Fri 1:00am to 9:30am
Walmart
Surrey, BC
- Full-time
…order to provide an on-time, cost-effective service to the customer. The incumbent is also responsible for coordinating all activities related to the flow of freight. This position needs to…
Added 9 mins ago
N
Cost Estimator - Offset Printing and Finishing
Newprint
Ottawa, ON
- $43,500 to $62,000 CAD / year
- Full-time
…Printing and Packaging Estimator! Since 1990, Newprint has been a leader in printing and packaging solutions, specializing in digital, offset, and flexographic…
Added 9 mins ago
BM
Production Expeditor
Ben Machine Products Co. Inc.
Vaughan, ON
- Full-time
Ben Machine Products is a Canadian leader in defense and aerospace manufacturing. Founded in 1973, we have a strong, vibrant workforce of over 210 people. Our services include sophisticated…
Added 9 mins ago
L
Responsable du marketing, Québec/Marketing Lead-Quebec
LexisNexis
Quebec, QC
- Full-time
Plus de 1-2 ans d'expérience pertinente en marketing.
Added 9 mins ago
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U-Accelerate : Développeur(euse) de logiciels, nouveau(elle) diplômé(e) // U-Accelerate: Software Developer, New Grad
Unity Technologies
Montreal, QC · CAN-Montreal
- Full-time
…organisation de développement : nous avons embauché des talents d’expérience plutôt que de les former nous-mêmes. U-Accelerate est notre façon de changer les choses. Douze personnes…
Added 9 mins ago
Community Relations Director
Amica Senior Lifestyles
Pickering, ON
Strong computer skills including experience with a customer management database
Added 9 mins ago
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Manager, Global Strategic Partnerships
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Toronto, ON
- Full-time
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Added 9 mins ago
AA
Auto Body Detailer (Mississauga-East)
Assured Automotive
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- Full-time
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- $92,740 to $105,008 CAD / year
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Added 9 mins ago
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- Full-time
…Capital-investissement de Dialectica : Expert Calls, Voice of Customer, M&A Mapping, Deal Advisors, Origin, et plus…
Added 9 mins ago
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Gestionnaire commercial(e), Insights – Capital-investissement
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- Full-time
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Added 9 mins ago
E
Customer Order Coordinator
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Burlington, ON
- Full-time
We are seeking a detail-oriented Order Processing Coordinator to accurately enter and manage orders based on customer purchase orders and internal requests for Production and R&D. This role…
Added 9 mins ago
A
Manager, Global Strategic Partnerships
Ataccama
Toronto, ON
- Full-time
Recognized as a Leader in the 2026 Gartner Magic Quadrant for Augmented Data Quality and positioned furthest in Completeness of Vision, as well as a Leader in the 2026 Forrester Wave for…
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Principal(e) commercial(e), Insights entreprises – Technologie et logiciels (Amérique du Nord)
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Added 9 mins ago
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Technical Program Manager
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Vancouver, BC
- $115,000 to $120,000 CAD / year
- Full-time
This role requires a highly collaborative leader who can partner with Product, Engineering, QA, Architecture, Cloud, and Business stakeholders to successfully deliver scalable, high-quality…
Added 24 mins ago
AE
Manager of Compliance - Privacy
American Express
Toronto, ON
- Full-time
Added 24 mins ago
Administrative & Training Coordinator
PSC Group
Toronto, ON
Manage complex calendars and proactively resolve scheduling conflicts to support leader and team priorities.

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

***Our operating hours are between 8 am - 7pm EST***

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The Claims Representative investigates, evaluates, and resolves first-party automobile claims while providing a positive customer experience. Responsibilities include guiding customers through the FNOL process, maintaining detailed file records, and processing payments within authority levels.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy interpretation
Data entry
Conflict resolution
Communication skills
Keyboarding
Problem solving
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Customer Service
Call Centre
Subrogation
Salvage
Policy Coverage
Claims Settlement
Hybrid Work
RRSP
Property and Casualty Insurance
Data Entry
File Disposition

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