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Added 25 mins ago
SH
Cook -Cuisinier(ère)- Repost
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
…our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants…
Added 39 mins ago
SH
Cook - Cuisinier(ère)
Southern Health-Santé Sud
St. Claude, MB
- Full-time
…our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants…
Added 39 mins ago
OI
HVAC Parts Outside Sales Representative
Olympic International Sales Limited
North Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 55 mins ago
Customer Care Representative-Oromocto, NB
Sonova AG
Oromocto, NB
If so, we think you belong here at Connect Hearing as a Customer Care Representative!
Added 1 hour ago
SS
HVAC Parts Outside Sales Representative
Sprung Studios - UX-UI Design
Vancouver, BC
- Full-time
Olympic International's Parts Division is seeking a motivated and customer-focused Outside Sales Representative to join our growing team. In this role, you will build and strengthen…
Added 1 hour ago
FT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Added 1 hour ago
PT Cook (Cornerstone)
Connective
Nanaimo, BC
One year of experience cooking in a commercial kitchen and/or in a residential program preparing large quantity meals
Added 2 hours ago
PT - Residence Support Worker (Vancouver Apartments)
Connective
Vancouver, BC
Added 2 hours ago
FT Residence Worker (Bridge St)
Connective
Victoria, BC
Graduated with a Diploma in a related human/social service field and one-year of related experience
Added 2 hours ago
H
Nurse B - Public Health Nurse
HealthCareersInSask.ca
Saskatoon, SK
- Part-time
Minimum of one (1) year Public Health Nursing experience is an asset.
Added 2 hours ago
E
Territory Representative, Hospitality Sales & Service
Ecolab
Corner Brook, NL · NL
- Full-time
Ecolab is seeking a Territory Sales and Service Representative to join our team in the Newfoundland market. As an industry leader, we need talented people like you to help us continue to…
Added 2 hours ago
F
Renewals Representative
Fortinet
Ottawa, ON
- Full-time
1+ year of Renewals, Sales or Operations experience (preferably in the B2B tech industry)
Added 2 hours ago
Cook -Cuisinier(ère)- Repost
Winnipeg Regional Health Authority
Ste. Anne, MB
…our partners within and throughout our diverse region: seven First Nations Communities, Francophone, Métis, Mennonite and Hutterite communities as well as a growing number of immigrants…
Added 2 hours ago
C
Director, Project Development (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
…to thrive. Our work is guided by four values: we put people first, we’re driven by curiosity, we’re committed to change, and we believe we’re built better…
Added 2 hours ago
WS
Outside Sale Representative (Remote with Travel)
Waste Solutions
Hamilton, ON
- Full-time
Outside Sales Representative (Remote with Travel)
Added 3 hours ago
WG
Outside Sales Representative – Lower Mainland, BC
Wagonmaster Group
Richmond, BC
- Full-time
First-Year On-Target Earnings (OTE): $65,000–$75,000
Added 3 hours ago
CO
Customer Service Representative (Switchboard)
City of Belleville
Belleville, ON
- $30.22 to $34.73 CAD / hour
- Temporary
Reporting to the Deputy City Clerk, the Customer Service Representative will act as the first point of contact for all callers to the City's main switchboard and provide information in…
Added 3 hours ago
D
Personal Finance Advisor
Desjardins
Lorrainville, QC · Montreal, QC · Notre-Dame-du-Nord, QC · Témiscaming, QC · Caisse Desjardins du Témiscamingue
- Full-time
4 weeks of flexible vacation starting in the first year
Added 3 hours ago
S
Medical Laboratory Assistant
Sanya’k̓ula
New Westminster, BC
- Full-time
One (1) year's recent related experience or an equivalent combination of education, training and experience
Added 3 hours ago
H
Recreation Worker
HealthCareersInSask.ca
Tisdale, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 3 hours ago
Maintenance Services Worker
HealthCareersInSask.ca
La Ronge, SK
One (1) year experience in a maintenance environment (commercial or industrial)
Added 3 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
Tisdale, SK
- Full-time
One year experience in community needs assessment/development/health promotion
Added 3 hours ago
Audio Visual Technician 2(A)-(B)
The Government of Nova Scotia
Halifax, NS
This may be the right opportunity for you if you have a high school completion, a 2-year post-secondary course in audio production, technology, or broadcasting, along with 4 years of…
Added 3 hours ago
Financial Service Representative
Money Mart
Waterloo, ON
…our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada…
Added 3 hours ago
EM
Customer Service Representative - Kelowna Airport
Enterprise Mobility
Kelowna, BC
- Full-time
…promotions.Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our…

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

***Our operating hours are between 8 am - 7pm EST***

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

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More about this job

Responsibilities

The Claims Representative investigates, evaluates, and resolves first-party automobile claims while providing a positive customer experience. Responsibilities include guiding customers through the FNOL process, maintaining detailed file records, and processing payments within authority levels.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy interpretation
Data entry
Conflict resolution
Communication skills
Keyboarding
Problem solving
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Customer Service
Call Centre
Subrogation
Salvage
Policy Coverage
Claims Settlement
Hybrid Work
RRSP
Property and Casualty Insurance
Data Entry
File Disposition

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