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Added 14 mins ago
H
Office Administrative Assistant
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Provides a wide range of administrative support and coordination of clerical/financial services to a variety of department(s) and/or program(s) and/or facility(ies).
Added 14 mins ago
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Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Prince Albert, SK
- Full-time
Neonatal Resuscitation Program Certificate (NRP)
Added 14 mins ago
AU
Représentant Livreur / Route Sales Representative
Alsco Uniforms
Montreal, QC
- Full-time
Surveille et signale les activités de la concurrence. Maintient les ententes de services à jour et renouvelées.
Added 14 mins ago
Tooling Engineering Operations Supervisor
Westinghouse Electric Company, LLC
Burlington, ON
…the talents of our employees, we will advance technology and services to power a clean, carbon-free…
Added 14 mins ago
Health Care Aide - Uncertified
Winnipeg Regional Health Authority
MB · Vita, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 14 mins ago
Registered Nurse - Repost
Winnipeg Regional Health Authority
Gladstone, MB
Consistent with the French Language Services Policy of the Government of Manitoba and Southern Health-Santé Sud’s FLS Policy, we are committed to offering services in English and French in…
Added 14 mins ago
Equipment Operator (Winter Works Period) (Pictou County) (6 Positions)
The Government of Nova Scotia
NS · PICTOU COUNTY, NS
…Family Assistance Programs. For information on all our Benefit program offerings, click here: Benefits for government…
Added 14 mins ago
NC
Housing Support Worker
Neighbours Community Homes
Toronto, ON
- Full-time
Housing Support Worker works alongside tenants and participants and is responsible for providing services to improve tenant mental health, housing stability, unit conditions and for…
Added 14 mins ago
IH
Medical Laboratory Assistant IV
Interior Health Authority
BC · British Columbia, Canada
- Full-time
…provide high quality, accessible and culturally safe health services to everyone in the Interior Health region. We are committed to addressing existing inequities and barriers to achieving…
Added 14 mins ago
TI
Account Manager, Digital Marketing
The Influence Agency
Toronto, ON
- Full-time
Able to work closely across departments to execute programs with multiple monthly recurring services
Added 29 mins ago
Aquafitness Instructor
City of Mississauga
Mississauga, ON
Create a variety of aquatic exercise classes that are fun, safe and technically sound to meet the objectives and goals of the program.
Added 29 mins ago
Aquafitness Instructor, Therapeutic
City of Mississauga
Mississauga, ON
Create a variety of post-rehabilitation aquatic therapeutic classes that are fun, safe and technically sound to meet the objectives and goals of the program.
Added 29 mins ago
BC
Client Service Representative
BFL CANADA
Waterloo, ON
- Full-time
…dental coverage, telemedicine, employee and family assistance program, and retirement and savings…
Added 59 mins ago
CG
Security Guard - Bilingual - Meaford
Commissionaires Great Lakes
Meaford, ON
- Full-time
…being of Canadians primarily in security guard and related services. Spanning Central and Southwestern Ontario, our services are customized to respond to the dynamic and evolving security…
Added 59 mins ago
SB
Field Marketing Coordinator
Stanley Black & Decker, Inc.
Kitchener, ON · London, ON · ON
- Full-time
…Field Marketing Coordinator is a dedicated service support representative with responsibility for the big box retail stores. As a Field Marketing Coordinator, you must be a highly…
Added 59 mins ago
H
Occupational Therapist Degree
HealthCareersInSask.ca
Humboldt, SK
- Full-time
…Authority (SHA) is committed to providing coordinated quality services that are seamless, safe and…
Added 59 mins ago
WC
Inside Sales Representative
Waste Connections
Parksville, BC
- Full-time
The Inside Sales Representative plays a key role in supporting customers and driving sales growth within the organization. This position involves handling inbound inquiries, providing…
Added 59 mins ago
C
Associate Investment Advisor- Bilingual
CIBC
Laval, QC · Montreal, QC
- Full-time
You’re a certified professional. You have current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment…
Added 59 mins ago
C
CIBC - Assistant, Investment Advisor - Wood Gundy - Montreal -Bilingual
CIBC
Laval, QC · Montreal, QC
- Full-time
You’re a certified professional. You have current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment…
Added 59 mins ago
C
Branch Administrator, Wood Gundy-Bilingual
CIBC
Montreal, QC
- Full-time
You’re a certified professional. You have current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment…
Added 1 hour ago
SH
LPN - Emergency-Urgences- Repost
Southern Health-Santé Sud
St-Pierre-Jolys, MB
- Full-time
Graduate of an approved Licensed Practical Nursing education program required.
Added 1 hour ago
LM
Summer Student, Legal & Compliance (Summer Term - May - August 2027)
Liberty Mutual Canada
Toronto, ON
- $24 CAD / hour
- Contract
…multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and…
Added 1 hour ago
LM
Summer Student, Legal & Compliance (Summer Term - May - August 2027)
Liberty Mutual Canada
Remote, Canada
- $24 CAD / hour
- Contract
- Remote
…multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and…
Added 1 hour ago
Resident Assistant
Winnipeg Regional Health Authority
Carman, MB
Knowledge of Violence Prevention Program (VPP) training and processes.
Added 1 hour ago
ML
Technical Services Representative
Maple Leaf Foods Inc.
New Hamburg, ON
- $71,000 to $103,000 CAD / year
- Full-time
The Technical Services Representative provides on-farm technical support to broiler producers within RWA/Organic programs, driving flock health, performance, and continuous improvement.…

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

***Our operating hours are between 8 am - 7pm EST***

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The Claims Representative investigates, evaluates, and resolves first-party automobile claims while providing a positive customer experience. Responsibilities include guiding customers through the FNOL process, maintaining detailed file records, and processing payments within authority levels.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy interpretation
Data entry
Conflict resolution
Communication skills
Keyboarding
Problem solving
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Customer Service
Call Centre
Subrogation
Salvage
Policy Coverage
Claims Settlement
Hybrid Work
RRSP
Property and Casualty Insurance
Data Entry
File Disposition

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