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Added 7 mins ago
KT
Front Counter Sales Representative
Kal Tire
Cambridge, ON
- Temporary
As a Front Counter Sales Representative, you’ll be the first point of contact in the store - helping customers choose the right products and services while keeping things moving. This is a…
Added 7 mins ago
L
Senior Financial Service Representative - Office 1547
LendDirect
Brampton, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 7 mins ago
EM
Customer Service Representative - Deer Lake Airport
Enterprise Mobility
Deer Lake, NL
- Full-time
The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide…
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Montreal, QC
- Full-time
Added 8 mins ago
AP
Customer Service Representative
ArcelorMittal Produits longs Canada
Hamilton, ON
- Full-time
Do you want to play a key role in our business operations and deliver an exceptional customer experience in a dynamic environment? The Customer Service Representative position could be the…
Added 8 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Oakville, ON
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 22 mins ago
AF
Senior Financial Service Representative - Office 1547
Attain Finance
Brampton, ON
- Full-time
“After starting as a Financial Service Representative in late 2021 it was within a year, I quickly rose to being a Shift Lead. I trained diligently with my Branch Manager and Assistant…
Added 22 mins ago
CH
Scheduling Coordinator – Calgary (Full-Time)
CBI Home Health
Calgary, AB
- Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 22 mins ago
CH
Scheduling Coordinator – Whitby (Full-Time)
CBI Home Health
Whitby, ON
- Full-time
The Care Access Representative plays a vital role in delivering a seamless and positive experience for clients, families, and care providers by managing the scheduling of direct care staff…
Added 22 mins ago
LC
Inbound Sales Development Representative - Hospitality
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
We’re looking for a Sales Development Representative (Hospitality) to join our growing NoAm team! This role is the first point of contact our potential customers have with our sales team.…
Added 23 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
Vancouver, BC
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 23 mins ago
IH
Lead | Community Systems
Interior Health Authority
BC · British Columbia, Canada
- $90,770 to $130,481 CAD / year
- Full-time
This is an opportunity to support the Long Term Care and Palliative portfolio and help transform Seniors Health using technology with a focus in helping to improve the quality of care,…
Added 37 mins ago
GI
Health, Safety & Environment (HSE) Advisor
Green Infrastructure Partners
Markham, ON · Headquarters, Markham, ON
- Full-time
…work alongside the national health and safety team and local operations. The HSE Advisor will emphasize firsthand engagement and direct involvement with field operations to ensure risks are…
Added 37 mins ago
TM
Customer Service Representative
thyssenkrupp Materials NA
Concord, ON
- Full-time
Provides customer service and sales support to the supplier base and internal company end-users.
Added 38 mins ago
BG
Outside Sales Representative
Brandt Group of Companies
Prince George, BC
- Full-time
Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
Added 38 mins ago
BI
Pharmaceutical Sales Representative - Endocrinology
BioSyent Inc
AB · Edmonton, AB
- Full-time
Pharmaceutical Sales Representative – Endocrinology
Added 52 mins ago
U
Route Trainee - UniFirst Canada
UniFirst
Montreal, QC
- Full-time
…programmes d'apprentissage mixtes solides, tout en soutenant les opérations quotidiennes et en vous préparant à devenir représentant de route (RSR) à temps plein. Vous participerez aux…
Added 52 mins ago
B
Customer Service Representative
BMO
Winnipeg, MB
- Part-time
Added 52 mins ago
RP
Sr. Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
Conduct complex transformer service operations with advanced technical skills.
Added 52 mins ago
RP
Field Tech
RESA Power
Calgary, AB · AB · Edmonton, AB
- Full-time
Conduct complex transformer service operations with advanced technical skills.
Added 1 hour ago
GT
Store Associate (Part-Time)
Giant Tiger
London, ON
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
GT
Hardgoods Associate (Part-Time)
Giant Tiger
Lloydminster, SK
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
GT
Store Associate (Part-Time)
Giant Tiger
Grand-Mère, QC
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
GT
Softgoods Associate (Part-Time)
Giant Tiger
Lloydminster, SK
- Part-time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be…
Added 1 hour ago
Tooling Engineering Operations Supervisor
Westinghouse Electric Company, LLC
Burlington, ON
As a Tooling Engineering Operations Supervisor, you will lead the day-to-day activities of Westinghouse's manufacturing laboratory and shop facilities while supporting the successful…

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

Apply About employer

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Apply by: Nov 6, 2026
Education: High school diploma
Posting language: English
Posted: Nov 2, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

***Our operating hours are between 8 am - 7pm EST***

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

The Claims Representative investigates, evaluates, and resolves first-party automobile claims while providing a positive customer experience. Responsibilities include guiding customers through the FNOL process, maintaining detailed file records, and processing payments within authority levels.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, the ability to navigate multiple systems, and excellent communication skills are required.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy interpretation
Data entry
Conflict resolution
Communication skills
Keyboarding
Problem solving
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Tuition assistance
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Customer Service
Call Centre
Subrogation
Salvage
Policy Coverage
Claims Settlement
Hybrid Work
RRSP
Property and Casualty Insurance
Data Entry
File Disposition

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