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Added 14 mins ago
Shop Controller - Field Services
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Coordinate directly with external vendors and the Vendor Services Controller for outsourced work and warranty claims
Added 14 mins ago
CL
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- Full-time
…team to manage complete and accurate processing of warranty claims. You will be expected to contribute to the operational efficiency of the Service Department. The incumbent will also be…
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TS
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…temporary role, with a primary focus on disability management, WCB claims, leaves of absence, and employee…
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GS
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Senior Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
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Build lasting client relationships by providing proactive support throughout the customer journey, including renewals, claims assistance, and follow-up communication
Added 29 mins ago
D
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- Full-time
Manage, prepare, and submit progress claims and client invoices for all active projects, ensuring accuracy and timeliness
Added 29 mins ago
DI
Int Representative, Accident Benefits
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Waterloo, ON
- Full-time
Reporting to the Team Leader, Accident Benefit Claims, you are accountable for investigating, evaluating and settling Accident Benefit claims
Added 29 mins ago
DI
Representative, Auto Claims
Definity Insurance Company
Mississauga, ON
- Full-time
…situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party…
Added 29 mins ago
N
Amazon eCommerce Strategist
NutraChamps
Toronto, ON · North York, Ontario
- Full-time
Added 29 mins ago
GF
Sourcing Specialist
Gwillimdale Farms
Bradford West Gwillimbury, ON
- Full-time
Coordinate supplier returns, warranty claims, exchanges and applicable purchase credits.
Added 44 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
…ensure schedule integrity, identify delays early, and support claims and change management…
Added 44 mins ago
CH
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Added 44 mins ago
CH
Pharmacy Assistant Specialty - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote…
Added 44 mins ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
Knowledge of healthcare/pharmacy, medical supplies & equipment and claims processing Bilingualism (French & English) is an asset
Added 44 mins ago
TF
Billing Manager
The Fertility Partners
Ottawa, ON
- $107,000 to $130,000 CAD / year
- Full-time
Monitors OHIP billing activity by clinic and by physician to ensure claims are accurate, complete and submitted on time.
Added 44 mins ago
BR
Director, Finance, HR and Operations
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Review timesheets, expense claims and other staff submissions for completeness and accuracy before they reach the partners.
Added 59 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
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- Full-time
Supports and may participate in, the resolution of contractor’s and consultant’s disputes & claims arising from undertakings (e.g. Contractual dispute settlements, pre-litigation…
Added 59 mins ago
SC
HR Generalist
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AB · Edmonton, AB
- Full-time
Execution of transactional core HR processes (e.g. coordinate and conduct new associate orientation, unemployment claims processes, onboarding and exit interviews, transitional return to…
Added 59 mins ago
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Added 59 mins ago
BC
Client Service Manager - Commercial (Vancouver Island)
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Victoria, BC
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Establishes appropriate procedures for claims administration/l loss prevention activity
Added 59 mins ago
O
Mechanical Service Advisor
OPENLANE
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- Full-time
Serve as mechanic shop liaison for arbitrations, working in conjunction with OPENLANE's Claims Operations department
Added 59 mins ago
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Added 59 mins ago
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Payroll, Benefits, and Pension Specialist
Sturgeon County
Morinville, AB
- $83,161 to $105,805 CAD / year
- Temporary
…will provide guidance on benefits administration, disability claims, and pension program updates, while supporting various corporate projects related to payroll and benefits. This role…
Added 59 mins ago
O
Operations Manager
OPENLANE
Ottawa, ON · Vars, ON
- Full-time
Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team.
Added 1 hour ago
C
Claims Representative I, Property
Co-operators
Calgary, AB · AB · BC · Moncton, NB · Kingston, ON · North Bay, ON · Ottawa, ON · Thunder Bay, ON · Regina, SK · Edmonton, AB
- Full-time
As the Claims Representative I, Property, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization’s client service culture…

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

*Our operating hours are between 8 am - 7pm EST*

Please Note: We are actively building a talent pool for opportunities expected to begin in January 2027. Candidates selected through this process will be considered for upcoming January 2027 start dates.

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

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More about this job

Responsibilities

The Claims Representative will investigate, evaluate, and resolve first-party automobile claims while guiding customers through the FNOL process. They are responsible for maintaining accurate file records, processing payments, and initiating salvage and subrogation procedures.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, proficiency in navigating computer systems, and the ability to work under pressure are essential.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy coverage analysis
Data entry
Conflict resolution
Communication skills
Keyboarding
System navigation
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness and recognition programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Subrogation
Salvage
Policy Coverage
Customer Experience
Call Centre
Data Entry
Property and Casualty
Claims Settlement
Hybrid Work
RRSP
First-party claims

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