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Added 10 mins ago
BC
Customer Service Representative, Retail Operations
Belron Canada inc
Grand Falls-Windsor, NL
- Full-time
You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy…
Added 10 mins ago
V|
Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia…
Added 10 mins ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Ottawa, ON
- Full-time
Effectively collaborating with various internal teams such as operations, finance, marketing, logistics, and customer service
Added 10 mins ago
BC
Service Centre Manager - Speedy Glass
Belron Canada inc
Hanover, ON
- Full-time
Your role is to take ownership of your Service Centre and be a role model for your team by building genuine customer relationships and taking pride in your store’s performance.
Added 10 mins ago
C
Store Manager
Claire's
Sudbury, ON · Greater Sudbury, ON
- $25 to $26 CAD / hour
- Full-time
Customer-Centric Approach: You’re passionate about providing exceptional service and creating memorable shopping experiences.
Added 10 mins ago
AI
Class 1 Truck Driver
American Iron & Metal (AIM)
Granby, QC
- Full-time
…Canadian family-owned company that has grown into a global leader in metal recycling. Driven by a commitment to providing exceptional service, AIM Recycling specializes in the recovery and…
Added 10 mins ago
MC
Senior Sales Representative - KYC Solutions
Moody's Corporation
Toronto, ON
- Full-time
7+ years of experience in Know Your Customer (KYC), Anti-Money Laundering (AML), financial crime, compliance technology, data, software as a service (SaaS), enterprise software, or a…
Added 10 mins ago
AC
Allstate Sales Agent (Guelph)
Allstate Canada
Guelph, ON
- Full-time
…belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity…
Added 10 mins ago
AC
Application Engineer
Atlas Copco Group
Montreal, QC
- Full-time
Support Sales team in evaluating the technical and commercial feasibility of a tender and help to clarify customer inquiries and specifications.
Added 10 mins ago
AC
Application Engineer
Atlas Copco Group
Toronto, ON
- Full-time
Support Sales team in evaluating the technical and commercial feasibility of a tender and help to clarify customer inquiries and specifications.
Added 10 mins ago
HT
Technical Trainer
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest…
Added 10 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 10 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
LV
ASSISTANT MANAGER-EN
La Vie En Rose
Pointe-Claire, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 10 mins ago
B
Human Resources Business Partner
Baycrest
Toronto, ON
- Full-time
Act as the lead customer service agent for Human Resources, receiving issues/complaints and facilitating timely resolution of these issues.
Added 10 mins ago
A
Assistant Manager, Digital Visual Merchandising
adidas
Woodbridge, ON
- Full-time
…role is accountable for category health, product launches, customer experience improvements, and merchandising initiatives that drive commercial performance. Success in this role requires…
Added 10 mins ago
VC
Bilingual Account Manager (Manufacturing/Utilities industry)
Veriforce Canada
Toronto, ON
- $80,000 to $100,000 CAD / year
- Full-time
Veriforce is a leader in contractor compliance and supply chain risk management, helping the world's most safety-conscious organizations protect their workers, their reputation, and their…
Added 10 mins ago
V|
Administrative Assistant
Veolia | North America
AB · Edmonton, AB
- Full-time
As a customer-facing representative, you will handle inquiries, resolve escalations, and maintain consistent communication to ensure exceptional service delivery. Additionally, this role…
Added 10 mins ago
EK
Restaurant Leader
Earls Kitchen + Bar
Calgary, AB
- Full-time
We are looking for a motivated Front of House Leader/Floor Manager to grow our front-of-house leadership team. In this salaried role, you’ll lead shifts, support exceptional guest…
Added 11 mins ago
Key Holder - Le Labo - Seasonal FT Temp - Hazelton, ON
ELC Beauty LLC
Toronto, ON
…to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and personalized customer service to achieve all sales and…
Added 11 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Kenora, ON
- $18 to $20 CAD / hour
- Part-time
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 11 mins ago
MC
Sales Merchandiser - Part Time
Merchandising Consultants Associates
Nipawin, SK
- $18 CAD / hour
- Part-time
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 11 mins ago
MC
Marchandiseur (Merchandiser)
Merchandising Consultants Associates
Trois-Rivières, QC
- $18 to $20 CAD / hour
- Contract
MCA is a proudly Canadian owned and operated leader in retail merchandising and in-store execution. We partner with Canada and the USA’s top brands, delivering exceptional service that…
Added 11 mins ago
Senior Customer Experience Associate - Sainte Catherine and Guy, Mtl, QC - 26.25 hours/week
Scotiabank
Montreal, QC
…Banking Branch network, the focus is to provide exceptional service throughout the customer’s journey…
Added 25 mins ago
EC
Future Leaders Program – Management Trainee
Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection
Hamilton, ON
- $52,500 CAD / year
- Full-time
Phase 1: Warehouse and Customer Service (12 Months)

Definity Insurance Company

Representative, Auto Claims

Mississauga, ON, Canada

Salary Range: $45,000 - $82,100 · Full-time

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Job details

Pay: Salary Range: $45,000 - $82,100
Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Nov 6, 2026

Original job description

The Opportunity

Are you passionate about helping customers through challenging situations and delivering exceptional service? We are looking for a Claims Representative to join our Auto Claims team. In this role, you will investigate, evaluate, and resolve first-party automobile claims while providing a positive and seamless experience for our customers.

What to Expect

Report to the Team Leader and will be responsible for investigating and settling first-party automobile claims.
Guide Customers through FNOL by telephone: Set up the FNOL, sharing contact details and ensuring the customer knows the next steps in their claims journey.
Provide prompt, courteous, accurate and fair claims service to all customers, internal and external.
Taking ownership of each call, handling it until resolution is reached, which includes follow-up, as necessary to ensure that the actions promised to the caller are completed
Fully explain the claim process to all customers in a way they’ll easily understand.
Confirm whether claims are covered under a customer’s policy
Ensure all claims are promptly investigated
Work with the customer and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis.

What You Bring

Minimum high school diploma required
Experience handling automobile with a good understanding of terminology and auto policies
Previous customer service and call centre experience is a definite asset
Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily
Professional, friendly and courteous to customers
Able to thrive under pressure and remain calm
Excellent written and verbal communication skills

*Our operating hours are between 8 am - 7pm EST*

Please Note: We are actively building a talent pool for opportunities expected to begin in January 2027. Candidates selected through this process will be considered for upcoming January 2027 start dates.

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Economical is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

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More about this job

Responsibilities

The Claims Representative will investigate, evaluate, and resolve first-party automobile claims while guiding customers through the FNOL process. They are responsible for maintaining accurate file records, processing payments, and initiating salvage and subrogation procedures.

Requirements

Candidates must have a minimum of a high school diploma and experience handling automobile claims with an understanding of insurance terminology. Strong customer service skills, proficiency in navigating computer systems, and the ability to work under pressure are essential.

Skills

Claims investigation
Customer service
Call centre operations
Automobile insurance
Policy coverage analysis
Data entry
Conflict resolution
Communication skills
Keyboarding
System navigation
Time management
Attention to detail

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness and recognition programs
Product and service discounts

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Insurance
FNOL
Claims Representative
Subrogation
Salvage
Policy Coverage
Customer Experience
Call Centre
Data Entry
Property and Casualty
Claims Settlement
Hybrid Work
RRSP
First-party claims

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