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Added 1 day ago
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Sr. Consulting Manager, P&C insurance- Claims transformation
Cognizant
Mississauga, ON
- Full-time
As a Senior Consulting Manager, Insurance Consulting, you will make an impact by helping property and casualty (P&C) insurers transform their claims operations with emerging technologies…
Added 1 day ago
MG
Claim Center BSAs
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Job Title: Senior Business Systems Analyst (Guidewire BillingCenter)
Added 1 day ago
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GW Developers
Maplesoft Group, an SEB Company
Ottawa, ON
- Contract
Job Title: Guidewire Developer (Junior, Intermediate & Senior)
Added 2 days ago
Bilingual Senior Claims Training Specialist
Wawanesa Insurance
Calgary, AB · AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON · Edmonton, AB (Hybrid), AB
Utilize Guidewire ClaimsCenter and other claims systems to provide practical, hands-on training and reinforce best practices.
Added 2 days ago
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Product Manager / Functional Lead, Custom Enterprise Software
Deloitte
Toronto, ON
- Full-time
Clear written and spoken communication with senior client stakeholders.
Added 3 days ago
A
Senior Business Systems Analyst - Guidewire BillingCenter
Akkodis
Toronto, ON · Greater Toronto Area, Canada
- Contract
Title: Senior Business Systems Analyst - Guidewire BillingCenter
Added 3 days ago
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Senior Business Systems Analyst - Guidewire PolicyCenter
Akkodis
Toronto, ON · Greater Toronto Area, Canada
- Contract
Title: Senior Business Systems Analyst - Guidewire PolicyCenter
Added 3 days ago
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Sr. Representative, Auto Claims
Definity Insurance Company
Canada
- Full-time
We're looking for a Senior Claims Representative to join our Auto Claims team in a specialized role focused on the investigation, negotiation, and resolution of towing and storage charges…
Added 3 days ago
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Senior Business Systems Analyst
Co-operators
Moncton, NB · Guelph, ON · Toronto, ON · Mississauga, ON · Montreal, QC · Laval, QC · Regina, SK · Calgary, AB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Moncton, NB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Mississauga, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Guelph, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Regina, SK
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Toronto, ON
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Montreal, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Laval, QC
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 3 days ago
C
Senior Business Systems Analyst
Co-operators
Calgary, AB
- Full-time
As the Senior Business Systems Analyst you will liaise between the team and business stakeholders for functionality enhancements and new developments. You will be a part of an exciting team…
Added 4 days ago
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Senior Recovery Claims Adjuster - Property Claims
Aviva Canada
Markham, ON
- Full-time
We are currently recruiting for a Senior Recovery Adjuster with a focus on Property Claims recoveries.
Added 4 days ago
AC
Senior Recovery Claims Adjuster - Property Claims
Aviva Canada
Oakville, ON
- Full-time
We are currently recruiting for a Senior Recovery Adjuster with a focus on Property Claims recoveries.
Added 4 days ago
Senior Developer, Guidewire
CAA Club Group
Thornhill, ON
…analyze insurance requirements and deliver scalable, secure Guidewire Cloud Platform (GWCP)…
Added 5 days ago
Senior Recovery Claims Adjuster - Property Claims
Aviva
Markham, ON · Oakville, ON
We are currently recruiting for a Senior Recovery Adjuster with a focus on Property Claims recoveries.
Added 6 days ago
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Guidewire ClaimCenter Developer
Galent
Markham, ON
- Contract
We are seeking an experienced Guidewire ClaimCenter Senior Developer with strong expertise in Guidewire Cloud, GOSU development, ClaimCenter integrations, and Cloud APIs. The ideal…
Added 8 days ago
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Guidewire ClaimCenter Integration Developer
Talentmatics
Markham, ON
- Full-time
As a Senior Guidewire ClaimCenter Integration Developer, you will be responsible for leading the design and implementation of Integration solutions within our organization and with third…
Added 9 days ago
BS
Guidewire Developer
Brainhunter Systems Ltd
Toronto, ON
- Contract
Brainhunter is currently seeking the services of a “Guidewire Senior Developer” for a contract opportunity with one of our Valued Clients.
Added 10 days ago
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Senior Advisor, Guidewire Business Intelligence and Data Modelling
Desjardins
Mississauga, ON · Aurora, ON · Montreal, QC · Levis, QC
- Full-time
As part of the implementation of the Guidewire platform, our team is looking for an experienced professional to act as a senior advisor for data modelling, business intelligence and data…

Definity Insurance Company

Sr. Representative, Auto Claims

Canada

Salary Range: $51,300 - $94,400 · Full-time

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Job details

Pay: Salary Range: $51,300 - $94,400
Job type: Full-time
Experience: A minimum of 2 years of prior claims adjusting experience.
Posting language: English
Posted: Oct 22, 2026

Original job description

The Opportunity

If you're an experienced claims professional who enjoys solving complex problems, influencing outcomes through skilled negotiation, and making a meaningful impact on claim results, we'd love to hear from you.

We're looking for a Senior Claims Representative to join our Auto Claims team in a specialized role focused on the investigation, negotiation, and resolution of towing and storage charges across North America. This is an opportunity to apply your claims expertise in a highly collaborative environment where your judgment, analytical thinking, and negotiation skills directly contribute to better customer and business outcomes.

As a trusted partner to our national Auto Claims teams, you'll take ownership of complex first-party automobile claims involving towing and storage expenses. You'll conduct thorough investigations, navigate provincial legislation and industry practices, engage with service providers, and negotiate fair, timely resolutions that support positive customer outcomes.

This position is ideal for someone who enjoys digging beneath the surface of a claim, identifying opportunities to optimize claim costs while ensuring fair, customer-focused outcomes, and confidently navigating challenging negotiations. You'll have the autonomy to make informed decisions, the support of a collaborative team, and the opportunity to build expertise in a unique and highly specialized area of claims.

Success in this role comes from being naturally curious, solutions-focused, and energized by finding practical resolutions to complex situations. Your ability to build relationships, influence outcomes, and think strategically will be highly valued.

What to Expect

Manage, investigate, and resolve complex claims regarding the towing and storage of vehicles across North America.
Negotiate towing fees, vehicle releases, and settlements to achieve fair, timely, and cost-effective claim resolutions.
Act in a critical support function, providing guidance, coaching, and mentoring to Auto Claims teams on complex towing and storage matters.
Confidently investigate claims for potential fraud indicators, liaising closely with stakeholders, internal/external legal partners, and towing vendors.
Continuously learn, interpret, and apply policy wordings and governing provincial regulations, such as Ontario’s Towing and Storage Safety and Enforcement Act (TSSEA) and other applicable regulations.
Spot gaps in delays and proactively find efficient ways to resolve issues or disputes quickly.
Conduct thorough claims reviews and maintain detailed file records using appropriate claims systems and vendor portals.
Provide prompt, courteous, accurate, and fair claims service to all customers, internal staff, and external parties.
Participate in ad-hoc work and co-facilitate training with the Learning and Development team on best practices and cost mitigation strategies for the broader Auto Claims teams.

What You Bring

A University degree, a College diploma in a related field, or a completed CIP designation.
A minimum of 2 years of prior claims adjusting experience.
Hands-on experience handling personal auto claims for drivable/non-drivable/non-repairable/total loss vehicles, as well as commercial claims.
Previous work experience handling Bodily Injury claims is considered an asset.
A legal background is considered a strong asset.
A true passion for negotiation, conflict resolution, and finding creative solutions to complex disputes and reasonable settlements.
Strong analytical and decision-making skills with the ability to remain calm under pressure in a busy, fast-paced environment.
High adaptability, a strong desire to support team members and contribute to the improvement of operational efficiencies.
Experience using claims systems (e.g., Guidewire ClaimCenter, PolicyCenter, AudaTarget, Audatex Qapter, Mitchell, CROMS, etc.).
Proficiency in Microsoft Office programs (Outlook, Word, Excel).
Exceptional verbal and written communication skills.
Bilingual in French and multilingual in other languages is considered a strong asset.

Salary Range: $51,300 - $94,400

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

Investigate and resolve complex first-party auto claims involving towing and storage charges across North America, including negotiating fees, vehicle releases, and settlements. Support Auto Claims teams through guidance and training, investigate potential fraud, apply relevant policies and regulations, and maintain thorough claim records.

Requirements

Candidates need a university degree, a related college diploma, or a completed CIP designation, plus at least two years of claims adjusting experience. They should have hands-on personal auto and commercial claims experience, strong negotiation and analytical skills, familiarity with claims systems and Microsoft Office, and excellent communication; bodily injury experience, legal background, and additional languages are assets.

Skills

Claims Investigation
Claims Adjusting
Negotiation
Conflict Resolution
Analytical Thinking
Decision-Making
Fraud Investigation
Customer Service
Provincial Regulatory Interpretation
Policy Interpretation
Claims Cost Mitigation
Communication
Mentoring and Coaching
Microsoft Office
Claims Management Systems

Benefits

Hybrid Work Schedule
Company Share Ownership Program
Incentive Program
Pension and Savings Programs
Company-Matched RRSP Contributions
Paid Volunteer Days
Charitable Donation Matching
Educational Resources
Tuition Assistance
Paid Exam Study Time
Employee Groups
Gender Affirmation Surgery Support
Access to BIPOC Counsellors
Working Parent Programs
Wellness Programs
Recognition Programs
Product and Service Discounts

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
First-Party Claims
Claims Adjusting
Towing and Storage Charges
Claims Investigation
Claims Resolution
Negotiation
Vehicle Releases
Settlements
Fraud Indicators
Provincial Regulations
Towing and Storage Safety and Enforcement Act
Policy Wordings
Cost Mitigation
Personal Auto Claims
Commercial Claims
Bodily Injury Claims
Guidewire ClaimCenter
Guidewire PolicyCenter
AudaTarget
Audatex Qapter
Mitchell
CROMS
Microsoft Outlook
Microsoft Word
Microsoft Excel
CIP Designation
Claims File Records
Vendor Portals

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