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Added 4 mins ago
GO
Clerk 3
Government of Manitoba
Brandon, MB
- Full-time
Salary(s): CL3 $48,682.00 - $57,231.00 per year
Added 49 mins ago
PH
Unit Clerk, Oncology Clinic - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Full-time
As the first friendly face on the unit, you are regularly recognized by your colleagues for your genuine balance of keen observation skills, compassionate communications, and enviable…
Added 1 hour ago
C
Financial Services Representative II
CIBC
Courtenay, BC
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
…above represents BMO Financial Group’s expected target for the first year in this…
Added 1 hour ago
B
Customer Service Representative
BMO
Markham, ON
- Part-time
…above represents BMO Financial Group’s expected target for the first year in this…
Added 2 hours ago
Office Administrative Assistant
HealthCareersInSask.ca
Battleford, SK
One (1) year experience in an office environment
Added 3 hours ago
J
Sales Incentive Planning Manager
JLR
Mississauga, ON
- Full-time
…committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring…
Added 3 hours ago
GF
Overnight Customer Service Representative (Motivator) - Calgary Northland Village
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 3 hours ago
GF
Customer Service Representative (Motivator) - Calgary Creekside
GoodLife Fitness
Calgary, AB
- Part-time
Who is a Customer Service Representative (Motivator)?
Added 3 hours ago
C
Universal Banker I
CIBC
Edmonton, AB
- Full-time
…meaningful difference in our clients' lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and…
Added 3 hours ago
B
Customer Service Representative - Downtown Montreal Area
BMO
Montreal, QC
- Part-time
…above represents BMO Financial Group’s expected target for the first year in this…
Added 3 hours ago
HD
Secondary LTO: French
Halton District School Board
Milton, ON
- Full-time
LONG TERM OCCASIONAL (LTO) SECONDARY CONTRACT OPPORTUNITIES FOR THE 26-27 SCHOOL YEAR
Added 3 hours ago
UG
Superintendent of Student Achievement
Upper Grand District School Board
Guelph, ON
- Full-time
…and expand on the board's priorities as outlined in the Multi-Year Plan, Vision…
Added 3 hours ago
HR
Primary Care Paramedic
Halton Region
Oakville, ON
- Internship
…individuals. We encourage applications from Indigenous Peoples (First Nation, Métis, Inuit), Black and racialized persons, persons with disabilities, women, and members of the 2SLGBTQ+…
Added 3 hours ago
HD
Supervisor School Business - White Oaks Secondary School (35hrs)
Halton District School Board
Oakville, ON
- Internship
Three (3) year College Diploma in the Business Administration or equivalent.
Added 3 hours ago
HD
Core French
Halton District School Board
Burlington, ON
- Full-time
First consideration for posted vacancies will be given to qualified applicants from the employee group in which the vacancy occurs.
Added 3 hours ago
CC
Service Sales Representative - First Aid and Safety
Cintas Canada
Barrie, ON
- Full-time
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
Added 3 hours ago
UG
26AE06 - Administrative Officer, Occasional Teaching & Recruitment - Guelph Board Office
Upper Grand District School Board
Guelph, ON
- Full-time
Salary Range: $74,637 - $89,498 per year (wage rate effective September 1, 2025)
Added 3 hours ago
H
Nurse Practitioner
HealthCareersInSask.ca
Grenfell, SK
- Part-time
…client needs. This includes: health promotion and protection; first line treatment and emergency services; provision of supportive counselling and instruction in management of medical…
Added 3 hours ago
Maintenance Services Worker
HealthCareersInSask.ca
Whitewood, SK
One (1) year experience in a maintenance environment (commercial or industrial)
Added 3 hours ago
H
Maintenance Services Worker
HealthCareersInSask.ca
Langenburg, SK
- Part-time
One (1) year experience in a maintenance environment (commercial or industrial)
Added 3 hours ago
H
Recreation Worker
HealthCareersInSask.ca
Lanigan, SK
- Part-time
We are committed to building a representative, diverse, inclusive, and culturally responsive workforce.
Added 3 hours ago
Service Sales Representative - First Aid and Safety
Cintas
Barrie, ON
Cintas is seeking a Service Sales Representative - First Aid and Safety to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and…
Added 3 hours ago
1H
Casa Madera 3rd Cook
1 Hotels
Toronto, ON
- $17.95 to $20.26 CAD / hour
- Part-time
…about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the…
Added 3 hours ago
CP
Sales Development Representative
Collateral Partners
Canada
- Contract
…outbound engine from the ground up, and you’d be one of the first SDRs on…

Definity Insurance Company

Sr Representative, Auto Physical Damage

Montreal, QC, Canada

Salary Range : $51,300 - $94,400 · Full-time

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Job details

Pay: Salary Range : $51,300 - $94,400
Job type: Full-time
Experience: Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
Posting language: English
Posted: Oct 2, 2026

Original job description

The Opportunity

Join our growing Auto Claims team and manage complex and commercial auto claims while delivering exceptional customer service. This role offers the opportunity to apply your claims expertise, collaborate with key stakeholders, and make a meaningful impact through effective claim resolution.

What to Expect

Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
Manage complex and/or commercial auto claims
Fully explain the claim process to all customers in a way they’ll easily understand
Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
Work with the customer, broker, and preferred vendors to determine the best way to resolve the claim
Maintain detailed file records by entering pertinent data into the appropriate systems
Process claims payments within your authority level
Initiate salvage and subrogation procedures on assigned claims
Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
Achieve and maintain a file disposition rate of 100% on a monthly basis

What You Bring

Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
AMF License Requirement: Candidates must hold a valid AMF (Autorité des marchés financiers) license and be authorized to provide insurance services in Quebec.
Bilingualism Requirement: Candidates must be fully bilingual in both English and French, with strong verbal and written communication skills in both languages.
Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
Minimum of 3 years experience handling automobile physical damage claims of moderately complex to complex in nature
Advanced knowledge of claims processes and procedures, including experience in both tort and DCPD provinces
You excel under and are comfortable with change
A demonstrated ability to work efficiently in a high volume, fast-paced environment
Strong analytical and decision-making skills-detail-oriented and highly organized
A high proficiency with Windows based programs with excellent keyboarding skills
You are team oriented - you value collegiality and accomplishing goals together
You’re an excellent communicator (written and verbal) and an even better listener

Salary Range : $51,300 - $94,400

High degree of proficiency with English required to service customers, both internal to the company and external, across Canada.

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” - they’re essential to our success.

What’s in it for you?

Hybrid work schedule for most roles
Company share ownership program
Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Pension and savings programs, with company-matched RRSP contributions
Paid volunteer days and company matching on charitable donations
Educational resources, tuition assistance, and paid time off to study for exams
Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
Wellness and recognition programs
Discounts on products and services

Go ahead and expect a lot - you deserve it.

It’s better here - but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Apply About employer

More about this job

Responsibilities

Manage complex and commercial auto claims while providing prompt, accurate, and fair service to customers. Collaborate with stakeholders, investigators, and vendors to ensure thorough investigations and effective claim resolution.

Requirements

Candidates must hold a valid AMF license and be fully bilingual in English and French. A minimum of 3 years of experience in automobile physical damage claims is required, along with strong analytical and communication skills.

Skills

Auto claims management
Insurance policy interpretation
Claims investigation
Fraud collaboration
Subrogation
Salvage procedures
Customer service
Bilingualism
Analytical skills
Decision-making
Detail-oriented
Organizational skills
Windows proficiency
Communication
Active listening
Teamwork

Benefits

Hybrid work schedule
Company share ownership program
Incentive program
Pension and savings programs
Company-matched RRSP contributions
Paid volunteer days
Charitable donation matching
Educational resources
Tuition assistance
Paid time off for exams
Wellness and recognition programs
Discounts on products and services

Visa sponsorship

Not detected in the job text

Keywords

Auto Claims
Physical Damage
Commercial Auto
AMF License
Insurance
DCPD
Tort
Subrogation
Salvage
Claims Investigation
Customer Service
Bilingual
Hybrid Work
RRSP
CIP Designation
Claims Processing
Policy Wordings
Analytical Skills
Decision Making
Windows
Property and Casualty
Definity
Economical Insurance
Sonnet Insurance
Claims Resolution

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