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DEFSEC Technologies Inc.

Inside Sales Coordinator

Ottawa, ON, Canada
Greater Ottawa Metropolitan Area, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 2+ years of experience in inside sales, customer service with sales responsibility, or sales support
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Inside Sales Coordinator

Location: 80 Hines Road, Kanata

Department: Sales

Reports to: Chief Financial Officer (until VP, Business Development and Marketing is in place)

Position Overview

We are seeking a driven and detail-oriented Inside Sales Coordinator to own the front end of our sales process. This role is responsible for managing inbound opportunities, preparing quotes, and driving follow-ups to support revenue conversion, while ensuring readiness for demos and trade shows.

Equally important, this role is responsible for building and maintaining strong customer relationships through consistent, responsive, and professional communication. The ideal candidate is proactive, organized, and motivated by moving opportunities forward while delivering a high-quality customer experience.

Key Responsibilities:

Inside Sales, Customer Relationships & Pipeline Management (Primary Focus)

Serve as the primary point of contact for inbound customer inquiries
Build and maintain strong, professional relationships with customers through timely, consistent communication
Understand customer needs and ensure accurate alignment in quotes and responses
Qualify and manage opportunities from initial contact through quote delivery
Prepare accurate, timely quotes aligned with customer requirements
Actively follow up on quotes, leads, and customer requests to drive conversion
Maintain and manage all customer interactions, opportunities, and pipeline activity in HubSpot CRM
Ensure data accuracy and visibility across the sales pipeline
Support order processing and ensure all sales documentation is complete

Sales Enablement & Demo Readiness

Ensure all required equipment and materials are prepared and available to support scheduled demos
Coordinate internal demo logistics to ensure readiness without impacting sales timelines
Identify and resolve any gaps that could delay or impact demo execution

Trade Show & Event Support

Support preparation and logistics for trade shows and events
Ensure all sales materials, equipment, and assets are ready and delivered on time
Assist in post-event follow-up coordination within the sales pipeline

Qualifications

2+ years of experience in inside sales, customer service with sales responsibility, or sales support
Experience using CRM systems; HubSpot strongly preferred
Strong communication and relationship-building skills
Sales-oriented mindset with strong follow-up discipline
High level of organization and attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proficiency in Microsoft Office Suite

Key Competencies

Strong customer relationship management and communication
Sales-driven with a focus on responsiveness and conversion
Ownership of pipeline and customer interactions
Ability to balance sales priorities with execution responsibilities
Problem-solving and proactive coordination

Performance Indicators

Lead response time
Quote turnaround time
Quote-to-order conversion rate
Customer responsiveness and satisfaction
CRM data accuracy and pipeline hygiene
On-time demo and event readiness

Nice to Have

Experience in defence, public safety, or technology industries
Experience in equipment-based or technical sales environments
Familiarity with quoting processes and sales pipelines
Experience supporting demos, trade shows, or field sales activities

How to Apply:

If you are a detail orientated sales professional and are eager to join the dynamic team at DEFSEC for this position, we invite you to submit your resume. Please make sure to emphasize your pertinent experience against the qualifications listed above, and any certifications you may hold.

DEFSEC Technologies is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, age, disability of any other protected status under applicable law. We celebrate diversity and are dedicated to creating a work environment that is inclusive and welcoming to all, including LGBTQ2S+ individuals. Our hiring decisions are based on qualifications, merit, and business needs. In every step of the interview procedure, DEFSEC is committed to providing accommodations.

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More about this job

Responsibilities

Manage inbound customer inquiries and sales opportunities from initial contact through quote delivery, maintaining customer relationships and accurate pipeline records in HubSpot. Coordinate order documentation, demo readiness, and trade show logistics, and follow up on leads and quotes to support sales conversion.

Requirements

Candidates should have at least two years of experience in inside sales, customer service with sales responsibility, or sales support, along with CRM experience; HubSpot is strongly preferred. Strong communication, relationship-building, organization, follow-up, and multitasking skills are required, as is proficiency in Microsoft Office.

Skills

Inside Sales
Sales Pipeline Management
Lead Qualification
Quote Preparation
Sales Follow-Up
HubSpot CRM
Order Processing
Sales Documentation
Demo Coordination
Trade Show Support
Communication
Organization
Problem-Solving
Microsoft Office

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Relationships
Inbound Opportunities
Lead Qualification
Sales Pipeline
Quote Preparation
Quote-to-Order Conversion
HubSpot CRM
Customer Service
Order Processing
Sales Documentation
Sales Enablement
Demo Readiness
Trade Shows
Event Logistics
Microsoft Office Suite
Defence
Public Safety
Technology
Equipment-Based Sales
Technical Sales

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