Dispatcher - Customer Service

About the Company

Company Website https://www.strada-aggregates.com/

Build Your Future with Us

At Strada, we don’t just move materials - we build lasting relationships and strong communities. As a leading provider and manufacturer of high-quality aggregate, our company is rooted in a culture that values people, safety, and sustainability. Guided by our commitment to health and safety, environmental responsibility, trust, and excellence, we strive to deliver superior service while fostering a workplace where collaboration, innovation, and integrity thrive. If you are driven to contribute to a company that balances operational excellence with meaningful impact, Strada is the place for you.

Position Summary

Our company is looking for a reliable Dispatcher, for our Toronto Yard, 10 Leslie St. In this role they will be responsible for delivering excellent customer service by filling orders in a safe and efficient manner and ensuring quality materials.

Key Responsibilities

• Weighing trucks in and out of scale house with appropriate weights;
• Shipping, receiving, storing, distributing and maintaining inventories of materials;
• Processing purchasing transactions (tickets), scheduling deliveries and routes and other related activities;
• Taking customer orders, responding to enquiries and emergencies; investigating complaints and updating accounts;
• Inspecting incoming disposal loads, ensuring quality of product;
• Meeting all shipping requirements as specified by the customer in order to ensure 100% on time delivery;
• Monitoring traffic flow within yard, enforcing yard rules, maintaining communication with yard loaders;
• Maintaining inventory and ensuring accuracy in both receiving materials and shipping finished product;
• Reporting including daily tonnage reporting and month end reporting;
• Ensuring and enforcing compliance to all company, client and legislated safety policies and procedures, including monitoring dust and environmental conditions in yard and maintaining scale house;
• Providing accurate and timely completion of all departmental receiving and delivery reporting forms;
• Any additional duties and responsibilities as may be assigned from time to time.

Key Competencies

• Business perspective
• Organizational awareness
• Verbal and written communication skills
• Confidentiality
• Professional personal appearance
• Customer service oriented
• Information management
• Organizing & planning skills
• Attention to detail
• Initiative
• Reliability

Education and Experience

• High school diploma required;
• Completion of college, or other business administration courses are an asset;
• Clerical or sales experience may be required;
• Knowledge of computers and relevant software applications: Microsoft Office, Internet;
• Knowledge of customer service principles and practices;
• Strong keyboard skill;
• Strong mathematical ability.

Working Conditions

• Operational hours: Monday to Friday - 6:30 am – 5:30 pm; Saturday 7:00 am – 12:30pm. These hours may vary depending on the needs of the business.
• Insignificant physical effort. Requires a moderate amount of sitting for prolonged periods of time while using the computer. Requires moderate exposure to environmental conditions.
• Great environment to work in. We offer competitive remuneration and benefits.

We recognize our employees are the key to our success, and we invest in creating a meaningful employee experience and culture that promotes:

• Professional development opportunities
• A diverse and robust suite of benefits and perks
• Social and sustainable impact within our company and the communities we build
• Pension plan matching
• For this position the Salary range: starting at $70,000 annually

As part of our Group of Companies’ recruitment and selection process, we (don’t) utilize Artificial Intelligence (AI) for candidate screening.

The Company is committed to diversity and inclusivity in employment and welcomes applications from qualified individuals of diverse backgrounds. The Company is also committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs.