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Added 7 mins ago
O
IT Analyst
Onterris
Guelph, ON · CAN-Ontario-Guelph
- Full-time
As a key member of the Enterprise Technology team, the IT Analyst will be responsible for overseeing the client computer systems and serving as the first line of support as tickets come…
Added 7 mins ago
SS
Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
SCM Services d’assurances
Laval, QC
- Part-time
ClaimsPro LP - Shared ServicesBilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada
Added 7 mins ago
SS
Technical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, Canada
SCM Services d’assurances
Markham, ON
- Part-time
ClaimsPro LP - Shared ServicesTechnical Support Analyst, Contract -Edmonton, Alberta Canada or Markham, Ontario, CanadaCompensation range: $21.03 - $29.18 hourly
Added 8 mins ago
TB
Workday Analyst
Tilray Brands, Inc.
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Director, HCM and Compensation, the Workday Analyst will deliver operational and service excellence in regard to HR data and system functions. This role will primarily…
Added 23 mins ago
OC
Senior Analyst, SAP Ariba
Optis Consulting
Vancouver, BC
- Full-time
Toronto, Calgary, or Montreal. The Senior Analyst will work as a part of a
Added 26 mins ago
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Research Analyst (Contract)
ECO Canada
Calgary, AB
- Contract
As a key member of the Research team, the Research Analyst will be responsible for conducting labour market research, developing competency profiles, preparing and analyzing data, writing…
Added 38 mins ago
GI
business analyst - computer systems
G9SIGMA INC.
Toronto, ON
- From $46 CAD / hour
- Full-time
- On-site
Assess physical and technical security risks to data, software and hardware
Added 1 hour ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Experience in DevOps Environments: Previous experience as a Scrum Master and Business Analyst within a DevOps setting, bridging the gap between development and operations teams.
Added 1 hour ago
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RQ11612 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
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RQ11619 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 1 hour ago
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RQ11518 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking an experienced Senior Business Analyst with strong expertise in business requirements gathering, business process reengineering, Agile methodologies, business modelling,…
Added 2 hours ago
NT
Experienced Equity & Derivatives Application Support Analyst
Nöord Technologies
Montreal, QC
- Full-time
…experienced Senior Equity & Derivatives Application Support…
Added 3 hours ago
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Behaviour Analyst
OPS
London, ON
- Full-time
- On-site
Transform Lives as a Behaviour Analyst! Lead and inspire with your Applied Behavioural Analysis expertise at CPRI . Conduct essential assessments and create impactful behaviour support…
Added 3 hours ago
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Information Security Operations Analyst (Toronto, Canada)
Women in Tech
Toronto, ON
- Full-time
Our ecosystem encompasses our pioneering, fully licensed UK bank (Starling), our global Software-as-a-Service technology platform (Engine by Starling), alongside a growing portfolio of…
Added 3 hours ago
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Field Support Analyst
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Vaughan, ON
- Full-time
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Added 3 hours ago
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Added 3 hours ago
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data analyst - informatics and systems
Beima Global Inc.
Calgary, AB
- From $45 CAD / hour
- Full-time
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Added 3 hours ago
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Canada | Toronto | Global Technology Summer Analyst - Software Engineer | 2027
Bank of America
Toronto, ON
- Volunteer
Our Global Technology Summer Analyst Program provide you with a unique experience based on your interests, development opportunities and current business needs. Analyst positions support…
Added 3 hours ago
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Canada | Toronto | Global Technology Summer Analyst - Business Analyst | 2027
Bank of America
Toronto, ON
- Volunteer
Our Global Technology Summer Analyst Program provide you with a unique experience based on your interests, development opportunities and current business needs. Analyst positions support…
Added 4 hours ago
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Product Manager / Owner - PVR
CGI
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- Full-time
Work with development and business analyst teams to advise the development of new features to ensure alignment to roadmap and client needs
Added 4 hours ago
Programmer Analyst II
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Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
Programmer Analyst II
City of Regina
Regina, SK
The Programmer Analyst ll focuses on the maintenance and support of the City’s geographic information systems (GIS) platform, as well as the administration and support of computer-aided…
Added 4 hours ago
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Added 4 hours ago
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Regina, SK
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The Operational Excellence Analyst will be responsible for developing and implementing the corporate operational excellence strategy with a focus on employee engagement and cultural…
Added 4 hours ago
UO
Analyst II, Systems (Applications)
University of the Fraser Valley
Abbotsford, BC
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The Analyst II, Systems is responsible for complex troubleshooting and problem solving of systems used by students, staff and faculty across the University. The Analyst II, Systems responds…

DELAN - IT Talent Solutions

Analyste d’Affaires CRM

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English · French
Posted: Oct 6, 2026

Original job description

English section of this bilingual listing.

The CRM Business Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.

MORE PRECISELY

Facilitate requirements-gathering workshops directly with clients
Draft functional specifications and system architecture documents
Develop automated workflows to optimize business processes
Participate in agile ceremonies and maintain project documentation
Prepare testing and deployment plans for CRM solutions
Provide training and support to users post-implementation
Join a team of approximately 4 functional analysts
Work in an environment mainly based on Creatio CRM

PROFILE

5+ years as a CRM Analyst
Experience with CRM solutions in the financial sector (asset)
Expertise in designing system architectures and business processes
Proficiency in Agile methodologies (Scrum or Kanban)
Knowledge of Creatio or strong interest in learning it (asset)
Comfortable simplifying technical concepts for varied audiences
Strong collaborative mindset and excellent interpersonal skills
Autonomy and ability to manage multiple mandates simultaneously
Salesforce or Creatio certification (asset)
Bachelor's degree in Computer Science, IT, or a related field
Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Read the full bilingual original

L'Analyste d’Affaires CRM sera responsable de concevoir des solutions CRM sur mesure et de traduire les besoins d'affaires des clients en exigences fonctionnelles claires.

PLUS PRÉCISÉMENT

Animer des ateliers de récolte des besoins avec les clients

Rédiger des spécifications fonctionnelles et des documents d'architecture

Développer des flux de travail automatisés pour optimiser les processus

Participer aux cérémonies agiles et maintenir la documentation de projet

Élaborer des plans de tests et de déploiement des solutions

Offrir formation et support aux utilisateurs post-implantation

Travailler au cœur d'une équipe d'environ 4 analystes fonctionnels

Œuvrer dans un environnement principalement sur Creatio CRM

PROFIL

5+ années comme Analyste CRM

Expérience en solutions CRM dans le secteur financier (atout)

Expertise en conception d'architectures et de processus d'affaires

Maîtrise des méthodologies Agile (Scrum ou Kanban)

Connaissance de Creatio ou grand intérêt à l'apprendre (atout)

Aisance à vulgariser des concepts techniques auprès de clientèles variées

Fort esprit de collaboration et excellentes habiletés relationnelles

Autonomie et bonne capacité à gérer plusieurs mandats simultanément

Certification Salesforce ou Creatio (atout)

BAC en informatique ou l'équivalent

Bilinguisme requis (Français et Anglais)

______________

The CRM Business Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.

MORE PRECISELY

Facilitate requirements-gathering workshops directly with clients

Draft functional specifications and system architecture documents

Develop automated workflows to optimize business processes

Participate in agile ceremonies and maintain project documentation

Prepare testing and deployment plans for CRM solutions

Provide training and support to users post-implementation

Join a team of approximately 4 functional analysts

Work in an environment mainly based on Creatio CRM

PROFILE

5+ years as a CRM Analyst

Experience with CRM solutions in the financial sector (asset)

Expertise in designing system architectures and business processes

Proficiency in Agile methodologies (Scrum or Kanban)

Knowledge of Creatio or strong interest in learning it (asset)

Comfortable simplifying technical concepts for varied audiences

Strong collaborative mindset and excellent interpersonal skills

Autonomy and ability to manage multiple mandates simultaneously

Salesforce or Creatio certification (asset)

Bachelor's degree in Computer Science, IT, or a related field

Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Suivez-nous sur LinkedIn / Follow us on LinkedIn

💻 www.linkedin.com/company/DelanTI

______________

Apply About employer

More about this job

Responsibilities

Design tailored CRM solutions and translate clients’ business needs into clear functional requirements. Facilitate requirements workshops, document architectures and workflows, support agile delivery, plan testing and deployment, and train and assist users after implementation.

Requirements

Requires at least five years of CRM analyst experience, expertise in system architecture and business process design, and proficiency in Agile methods such as Scrum or Kanban. A bachelor’s degree in Computer Science, IT, or a related field and French-English bilingualism are required; financial-sector CRM experience, Creatio knowledge, and Salesforce or Creatio certification are assets.

Skills

CRM Business Analysis
Requirements Gathering
Functional Specifications
System Architecture
Business Process Design
Workflow Automation
Agile Methodologies
Scrum
Kanban
Test Planning
Deployment Planning
User Training
Client Communication
Project Documentation
Creatio CRM
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

CRM
Creatio CRM
Salesforce
Business Analysis
Requirements Gathering
Functional Requirements
Functional Specifications
System Architecture
Business Processes
Workflow Automation
Agile
Scrum
Kanban
Project Documentation
Test Planning
Deployment Planning
User Training
Post-Implementation Support
Financial Services
Client Workshops
Bilingual Communication

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