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Added 1 hour ago
CA
Global Referentials Management Analyst
Crédit Agricole CIB
Montreal, QC
- Contract
Are you a recent graduate ready to hit the ground running? The Canada Analyst Program is your entry point into the world of financial compliance, client data management, and regulatory…
Added 1 hour ago
TC
Business Analyst
Tata Consultancy Services
Calgary, AB
- $90,000 to $110,000 CAD / year
- Full-time
Functional and non-functional requirements elicitation and documentation.
Added 2 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 2 hours ago
IG
ITAM Governance Analyst
Insight Global
Toronto, ON
- $50 to $60 CAD / hour
- Contract
5+ years of experience as a Business Systems Analyst, Business Analyst, or ITAM Analyst
Added 2 hours ago
A
Analyste de système d’affaires, marchés des capitaux
Alithya
Toronto, ON
- Full-time
As a Business System Analyst, Capital Markets, you’ll work closely with various stakeholders to analyze, document and optimize business processes and systems related to derivative products.
Added 2 hours ago
A
Functional Business Analyst
Accenture
Mississauga, ON
- Full-time
We are looking for a Functional Business Analyst to support change initiatives across retail banking and retail investment platforms. You will work with product, operations, compliance, and…
Added 8 hours ago
CT
Analyst, Data Governance
Canadian Tire Corporation
Oakville, ON
- Full-time
Proven experience with corporate data environments supporting cross-functional governance.
Added 13 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear,…
Added 13 hours ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear,…
Added 18 hours ago
M
Business System Analyst
Microserve
Port Coquitlam, BC
- Full-time
Analyze data, identify opportunities for process improvement, and collaborate with cross-functional teams to implement solutions that enhance retail operations. This includes:
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 day ago
SM
RQ00762 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Systems Analyst with 5–8 years of experience in systems analysis, functional consulting, or a similar IT-focused role. The ideal candidate will have hands-on…
Added 1 day ago
NB
Chief Functionnal Analyst MCP Client Domain
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Functional Analyst in the MCP - Master Client Profile team is to play a strategic role in customer data management. It means being part of a team at the heart of the…
Added 1 day ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 1 day ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…
Added 1 day ago
PC
Salesforce Platform Owner
Parkland Corporation
Calgary, AB
- Full-time
Requirements & Story Translation: Run discovery sessions with cross-functional business stakeholders to gather complex operational requirements. Translate business needs into clear,…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
SM
RQ11715 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with extensive experience leading business analysis for large, complex digital and I&IT initiatives. The ideal candidate will have strong expertise…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst #2
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement, is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM ERP…
Added 1 day ago
LI
PeopleSoft Senior Systems Analyst
Lotus IT Solutions
Toronto, ON
- Contract
…Delivery and Procurement) is seeking a PeopleSoft Senior Systems Analyst to support the Workforce Information Network (WIN) system - a business-critical Oracle PeopleSoft HCM 9.2…
Added 1 day ago
MC
Sr Customer Forecasting Analyst - Walmart
Mattel Canada
Mississauga, ON
- Full-time
The Sr. Customer Fulfillment Analyst owns the end-to-end customer order process, from order receipt through fulfillment and delivery, with a focus on achieving “The Perfect Order.” This…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…
Added 1 day ago
SM
RQ11667 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Business Analyst with strong experience in business analysis, requirements gathering, process modelling, workflow optimization, database analysis, and stakeholder…

DELAN - IT Talent Solutions

Analyste Fonctionnel CRM

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Sep 22, 2026

Original job description

English section of this bilingual listing.

The CRM Functional Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.

MORE PRECISELY

Facilitate requirements-gathering workshops directly with clients
Draft functional specifications and system architecture documents
Develop automated workflows to optimize business processes
Participate in agile ceremonies and maintain project documentation
Prepare testing and deployment plans for CRM solutions
Provide training and support to users post-implementation
Join a team of approximately 4 functional analysts
Work in an environment based on Creatio

PROFILE

5+ years as a CRM Functional Analyst
Experience with CRM solutions in the financial sector (asset)
Expertise in designing system architectures and business processes
Proficiency in Agile methodologies (Scrum or Kanban)
Knowledge of Creatio or strong interest in learning it (asset)
Comfortable simplifying technical concepts for varied audiences
Strong collaborative mindset and excellent interpersonal skills
Autonomy and ability to manage multiple mandates simultaneously
Salesforce or Creatio certification (asset)
Bachelor's degree in Computer Science, IT, or a related field
Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Read the full bilingual original

L'Analyste Fonctionnel CRM sera responsable de concevoir des solutions CRM sur mesure et de traduire les besoins d'affaires des clients en exigences fonctionnelles claires.

PLUS PRÉCISÉMENT

Animer des ateliers de récolte des besoins avec les clients

Rédiger des spécifications fonctionnelles et des documents d'architecture

Développer des flux de travail automatisés pour optimiser les processus

Participer aux cérémonies agiles et maintenir la documentation de projet

Élaborer des plans de tests et de déploiement des solutions

Offrir formation et support aux utilisateurs post-implantation

Travailler au cœur d'une équipe d'environ 4 analystes fonctionnels

Œuvrer dans un environnement principalement sur Creatio

PROFIL

5+ années comme Analyste Fonctionnel CRM

Expérience en solutions CRM dans le secteur financier (atout)

Expertise en conception d'architectures et de processus d'affaires

Maîtrise des méthodologies Agile (Scrum ou Kanban)

Connaissance de Creatio ou grand intérêt à l'apprendre (atout)

Aisance à vulgariser des concepts techniques auprès de clientèles variées

Fort esprit de collaboration et excellentes habiletés relationnelles

Autonomie et bonne capacité à gérer plusieurs mandats simultanément

Certification Salesforce ou Creatio (atout)

BAC en informatique ou l'équivalent

Bilinguisme requis (Français et Anglais)

______________

The CRM Functional Analyst will be responsible for designing tailored CRM solutions and translating clients' business needs into clear functional requirements.

MORE PRECISELY

Facilitate requirements-gathering workshops directly with clients

Draft functional specifications and system architecture documents

Develop automated workflows to optimize business processes

Participate in agile ceremonies and maintain project documentation

Prepare testing and deployment plans for CRM solutions

Provide training and support to users post-implementation

Join a team of approximately 4 functional analysts

Work in an environment based on Creatio

PROFILE

5+ years as a CRM Functional Analyst

Experience with CRM solutions in the financial sector (asset)

Expertise in designing system architectures and business processes

Proficiency in Agile methodologies (Scrum or Kanban)

Knowledge of Creatio or strong interest in learning it (asset)

Comfortable simplifying technical concepts for varied audiences

Strong collaborative mindset and excellent interpersonal skills

Autonomy and ability to manage multiple mandates simultaneously

Salesforce or Creatio certification (asset)

Bachelor's degree in Computer Science, IT, or a related field

Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Suivez-nous sur LinkedIn / Follow us on LinkedIn

💻 www.linkedin.com/company/DelanTI

______________

Apply About employer

More about this job

Responsibilities

The CRM Functional Analyst will design tailored CRM solutions and translate business needs into clear functional requirements. They will also develop automated workflows, facilitate requirements-gathering workshops, and provide post-implementation support to users.

Requirements

Candidates must have at least 5 years of experience as a CRM Functional Analyst and a bachelor's degree in Computer Science or a related field. Proficiency in Agile methodologies and experience with CRM solutions, particularly Creatio or Salesforce, are required or highly preferred.

Skills

CRM
Functional Analysis
Creatio
Business Process Optimization
Agile
Scrum
Kanban
Requirements Gathering
Functional Specifications
System Architecture
Workflow Automation
Testing
Deployment
User Training
Financial Sector Knowledge
Salesforce

Visa sponsorship

Not detected in the job text

Keywords

CRM
Functional Analyst
Creatio
Business Analysis
Agile
Scrum
Kanban
Workflow Automation
System Architecture
Financial Sector
Salesforce
Requirements Gathering
Functional Specifications
Software Deployment
User Support
IT
Computer Science
Bilingualism

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