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DELAN - IT Talent Solutions

Technicien Informatique

Laval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

The IT Technician will be responsible for level 1 and 2 IT support and technical assistance for approximately 1,000 employees, in an environment mainly focused on Windows and Microsoft 365.

MORE PRECISELY

Handle employee support requests in person and remotely
Diagnose and resolve level 1 and 2 hardware and software issues
Configure workstations, mobile devices and peripherals
Manage employee accounts and access in Microsoft 365 with rigour
Write technical documentation and enrich the knowledge base
Automate some recurring tasks using scripts
Work within an IT team of approximately 4 people
Work in an environment based on Windows, Microsoft 365, JIRA, iOS and Android

PROFILE

3+ years of professional experience as an IT Technician
Expertise in Windows and Microsoft 365 environments
Skilled in assembling and upgrading hardware (desktops and laptops)
Good knowledge of networking (addressing, subnets, switches)
Experience in supporting iOS and Android mobile devices
Proficiency in PowerShell (asset)
Familiarity with virtualization and Terminal Server (asset)
Autonomy, rigour and strong team spirit
Comfortable reaching out to people, with a strong service mindset
Valid driver's licence and access to a car (occasional travel)
DEC or AEC in computer science or equivalent
Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Read the full bilingual original

Le Technicien Informatique sera responsable du support informatique de niveaux 1 et 2 ainsi que du soutien technique auprès d'environ 1 000 employés, dans un environnement principalement axé sur Windows et Microsoft 365.

PLUS PRÉCISÉMENT

Traiter les demandes de soutien des employés en personne et à distance

Diagnostiquer et résoudre les problèmes matériels et logiciels de niveaux 1 et 2

Configurer les postes de travail, les appareils mobiles et les périphériques

Gérer avec rigueur les comptes et les accès des employés dans Microsoft 365

Rédiger la documentation technique et enrichir la base de connaissances

Automatiser certaines tâches récurrentes à l'aide de scripts

Travailler au cœur d'une équipe TI d'environ 4 personnes

Œuvrer dans un environnement sur Windows, Microsoft 365, JIRA, iOS et Android

PROFIL

3+ années d'expérience professionnelle comme Technicien Informatique

Expertise en environnement Windows et en Microsoft 365

Habileté en assemblage et mise à niveau de matériel (postes fixes et portables)

Bonnes connaissances en réseautique (adressage, sous-réseaux, commutateurs)

Expérience en support d'appareils mobiles iOS et Android

Maîtrise de PowerShell (atout)

Familiarité avec la virtualisation et Terminal Server (atout)

Autonomie, rigueur et fort esprit d'équipe

Aisance à aller vers les gens et sens du service

Permis de conduire valide et accès à une voiture (déplacements occasionnels)

DEC ou AEC en informatique ou l'équivalent

Bilinguisme requis (Français et Anglais)

______________

The IT Technician will be responsible for level 1 and 2 IT support and technical assistance for approximately 1,000 employees, in an environment mainly focused on Windows and Microsoft 365.

MORE PRECISELY

Handle employee support requests in person and remotely

Diagnose and resolve level 1 and 2 hardware and software issues

Configure workstations, mobile devices and peripherals

Manage employee accounts and access in Microsoft 365 with rigour

Write technical documentation and enrich the knowledge base

Automate some recurring tasks using scripts

Work within an IT team of approximately 4 people

Work in an environment based on Windows, Microsoft 365, JIRA, iOS and Android

PROFILE

3+ years of professional experience as an IT Technician

Expertise in Windows and Microsoft 365 environments

Skilled in assembling and upgrading hardware (desktops and laptops)

Good knowledge of networking (addressing, subnets, switches)

Experience in supporting iOS and Android mobile devices

Proficiency in PowerShell (asset)

Familiarity with virtualization and Terminal Server (asset)

Autonomy, rigour and strong team spirit

Comfortable reaching out to people, with a strong service mindset

Valid driver's licence and access to a car (occasional travel)

DEC or AEC in computer science or equivalent

Bilingualism required (French and English)

______________

Découvrez +60 autres opportunités en TI au Canada

Discover +60 other IT jobs in Canada

🆕 https://delan.qc.ca/opportunites-ti/

Emplois permanents, mandats de consultation, postes exécutifs

Permanent jobs, consulting mandates, executive positions

______________

Suivez-nous sur LinkedIn / Follow us on LinkedIn

💻 www.linkedin.com/company/DelanTI

______________

Apply About employer

More about this job

Responsibilities

Provide in-person and remote level 1 and 2 IT support to approximately 1,000 employees, diagnosing hardware and software issues and configuring workstations, mobile devices, and peripherals. Manage Microsoft 365 accounts and access, maintain technical documentation and the knowledge base, and automate recurring tasks while working within a small IT team.

Requirements

Requires at least three years of professional IT technician experience, expertise with Windows and Microsoft 365, hardware assembly and upgrades, networking knowledge, and experience supporting iOS and Android devices. A DEC, AEC, or equivalent in computer science and French-English bilingualism are required; PowerShell, virtualization, and Terminal Server experience are assets.

Skills

Windows
Microsoft 365
Level 1 and 2 IT Support
Hardware Troubleshooting
Software Troubleshooting
Workstation Configuration
Mobile Device Support
Microsoft 365 Account and Access Management
Technical Documentation
Knowledge Base Management
Scripting
PowerShell
Networking
Hardware Assembly and Upgrades
iOS
Android

Visa sponsorship

Not detected in the job text

Keywords

Windows
Microsoft 365
JIRA
iOS
Android
PowerShell
Terminal Server
Virtualization
Level 1 Support
Level 2 Support
IT Support
Hardware Troubleshooting
Software Troubleshooting
Workstation Configuration
Mobile Devices
Peripheral Devices
Access Management
Technical Documentation
Knowledge Base
Scripting
Hardware Assembly
Hardware Upgrades
Networking
IP Addressing
Subnets
Switches
Customer Service
French-English Bilingualism

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