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Added 1 min ago
E
Internal - Event Management Coordinator
EventConnect
London, ON
- Other
…Coordinator, you will play a key role in creating an excellent experience for our travelling teams and hotel partners. Your focus will be on delivering consistent, high-quality service,…
Added 2 mins ago
M
Marketing Lead, Brand & Revenue
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Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
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Bilingual FX Analyst - 12 months Contract
Royal Bank of Canada
Toronto, ON
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Promote RBCCM as the lead FX provider/Centre of Excellence
Added 2 mins ago
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Manager, Premium Services (Rogers Place)
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Edmonton, AB
- Full-time
…food and beverage experiences for our partners and guests. Our success is driven by strong leadership, operational excellence, and a collaborative, people-first…
Added 2 mins ago
S
Associate Customer Success Manager - French
ServiceNow
Montreal, QC
- Full-time
2–5 years of related work experience in customer success, consulting, technical advisory, project management, business administration, or SaaS - with demonstrable AI fluency.
Added 2 mins ago
CC
Retail Store Manager
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Chatham-Kent, ON · Chatham, ON
- $50,000 CAD / year
- Full-time
Utilize customer and team member feedback to readily implement changes to improve the customer experience
Added 16 mins ago
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Sales Coordinator
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Oro, ON
- Full-time
Previous sales, marketing, or customer service experience is considered an asset.
Added 16 mins ago
CO
Project Coordinator
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- Full-time
Demonstrated experience in customer service, community engagement, and managing relationships with diverse groups
Added 16 mins ago
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Growth Operations Manager
nesto
Montreal, QC
- Full-time
…push the industry forward through innovation, technology, and customer-focused…
Added 16 mins ago
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Facility Manager III
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Toronto, ON
- Full-time
…offering them opportunities to learn and grow into various roles. Success in the role offers Team Members the opportunity to explore various roles – some…
Added 16 mins ago
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Sales Consultant
Meltwater
Toronto, ON
- Volunteer
Collaborate closely with internal teams such as Customer Success and Sales Operations to guarantee a seamless process for our clients.
Added 16 mins ago
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Regional Operations Manager, Cleaning Services
BGIS
Calgary, AB
- Part-time
Our team is committed to maintaining the highest standards of cleanliness, safety, and customer satisfaction across a wide range of industries. By joining BGIS Sustainable Cleaning…
Added 16 mins ago
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Finance Manager
BGIS
Markham, ON
- Full-time
…financial insights that drive bottom line results or improve customer…
Added 31 mins ago
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Precision Ag Specialist_CA
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Saskatoon, SK
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Customer solutions focused, with demonstrated previous experience delivering customer solutions.
Added 31 mins ago
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Seasonal Guest Experience Lead | Banff Avenue
lululemon
Banff, AB
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…
Added 32 mins ago
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Senior Manager, Supply Chain
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Calgary, AB
- Full-time
Experience operating within complex organizations where governance, compliance and stakeholder management are critical to success.
Added 46 mins ago
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Simulator Electronic Technician-EN
CAE
Montreal, QC
- Part-time
Utiliser son expérience des aéronefs/systèmes pour appliquer des correctifs pratiques sur un simulateur de vol complet (Full Flight Simulator)
Added 46 mins ago
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Senior Director, Product & Platform Trust
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
You will lead an organization spanning application security, trust engineering, and product management including product-team enablement. Together, these teams will develop the tools,…
Added 46 mins ago
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Class 1 Switch Driver - $1,500 Sign-On Bonus
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Class 1 driver’s license with a minimum of 3 years of safe tractor trailer driving experience in North America required.
Added 46 mins ago
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Everyday Banking Advisor - Calgary Stephen Avenue
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Calgary, AB
- Full-time
Ready for tomorrow: We want to enable your success through interesting and challenging work, performance enablement, and learning and development.
Added 46 mins ago
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Portfolio Manager, Civil Training Programs-EN
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Montreal, QC
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Behind every success is a team of dedicated experts driving us forward. Our corporate functions don’t just support - they lead, shaping the company’s path and preparing clients and…
Added 46 mins ago
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A/P Administrator
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Bolton, ON
- Full-time
…work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to…
Added 46 mins ago
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Store Manager - Diesel Yorkdale
CALZATURIFICIO STEPHEN S.R.L.
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- Full-time
…bring innovative ideas an entrepreneurial spirit to be the lead in our ambitious success…
Added 46 mins ago
DG
Red Seal Technician
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The Service Technician contributes to the overall success of the service department by maintaining high productivity, ensuring accurate documentation, and supporting positive customer…
Added 46 mins ago
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Global Program Lead – Bombardier/Challenger-EN
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Deliverect

Service Reliability Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market

The Product Department at Deliverect is at the forefront of the digital ordering revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers architect tools that empower businesses to thrive in the evolving digital landscape, streamlining digital ordering for delivery and on-premise services. We are committed to creating user-friendly, dependable, and scalable technology that simplifies operations and enhances customer experiences, playing an integral role in the success of businesses worldwide. In our department, innovation is not just a concept; it's the driving force behind everything we do.

Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their operations seamlessly with maximum uptime across our Commerce, Kiosk, Dispatch, and Restaurant products. In this role, you will serve as the dedicated technical presence in the North American time zone, actively building detection strategies and telemetry while stepping in to swiftly resolve high-impact incidents and implement lasting fixes so they never recur.

What you will do

Safeguard system health, latency, throughput, and error rates across Deliverect’s Commerce, Restaurant, Dispatch, and Kiosk products for major North American enterprise accounts
Architect, implement, and maintain proactive monitoring, alerting, and detection systems to preemptively catch degradation before customer operations are impacted
Take ownership of critical incident response in the North American time zone, participating in an on-call rotation to rapidly restore operational performance and maintain high uptime
Conduct thorough, blameless root-cause analyses (RCAs), write detailed post-mortems, and partner with product engineering teams to ensure learnings lead to permanent preventative fixes
Implement bug fixes, resilience patches, and feature enhancements directly in our core codebase (primarily Python/Flask/Eve) while participating in architecture and code reviews
Collaborate directly with Forward Deployed Engineering, Customer Success, and enterprise stakeholders to translate complex client technical challenges into scalable platform solutions

What you will Bring

3 to 5 years of software engineering or reliability engineering experience using Python in a web or API context (we use Flask and Eve; experience with Ruby or TypeScript for backend development is also welcome).
Proven experience building, integrating, and troubleshooting modern API architectures (REST, JSON-RPC, SOAP/XML).
Hands-on experience operating containerized workloads with Docker and Kubernetes within cloud environments.
Demonstrated track record maintaining reliability, performance, and uptime for high-scale SaaS platforms where service disruptions carry substantial business cost.
Strong proficiency working with Git and command-line interfaces (CLI).
A self-driven, problem-solving mindset focused on identifying root causes and building automated mitigation tooling so systems remain resilient.
Excellent cross-functional communication and stakeholder collaboration skills across diverse time zones.
Practical familiarity with NoSQL databases (ideally MongoDB) is an asset.

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More about this job

Responsibilities

Maintain reliability, performance, and uptime for Deliverect products serving North American enterprise customers by building monitoring and detection systems and responding to critical incidents. Analyze incidents, implement lasting fixes in the core codebase, and collaborate with engineering, customer success, and enterprise stakeholders on scalable solutions.

Requirements

Requires 3–5 years of software or reliability engineering experience with Python in a web or API context, plus experience with API architectures, Docker, Kubernetes, and cloud environments. Candidates should have a track record supporting high-scale SaaS reliability, strong Git and command-line skills, and effective problem-solving and cross-functional communication abilities; MongoDB familiarity is an asset.

Skills

Python
Flask
Eve
Ruby
TypeScript
REST APIs
JSON-RPC
SOAP/XML
Docker
Kubernetes
Cloud Environments
Incident Response
Root-Cause Analysis
Monitoring and Alerting
Git
MongoDB

Visa sponsorship

Not detected in the job text

Keywords

Python
Flask
Eve
Ruby
TypeScript
REST
JSON-RPC
SOAP
XML
Docker
Kubernetes
Cloud Environments
SaaS
MongoDB
API Architecture
Service Reliability
Monitoring
Alerting
Incident Response
On-Call Rotation
Root-Cause Analysis
Post-Mortems
Resilience
Performance
Uptime
Git
Command-Line Interface
Enterprise Customers
Digital Ordering
Hospitality

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