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Added 6 mins ago
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- Full-time
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Deliverect

Service Reliability Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market

The Product Department at Deliverect is at the forefront of the digital ordering revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers architect tools that empower businesses to thrive in the evolving digital landscape, streamlining digital ordering for delivery and on-premise services. We are committed to creating user-friendly, dependable, and scalable technology that simplifies operations and enhances customer experiences, playing an integral role in the success of businesses worldwide. In our department, innovation is not just a concept; it's the driving force behind everything we do.

Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their operations seamlessly with maximum uptime across our Commerce, Kiosk, Dispatch, and Restaurant products. In this role, you will serve as the dedicated technical presence in the North American time zone, actively building detection strategies and telemetry while stepping in to swiftly resolve high-impact incidents and implement lasting fixes so they never recur.

What you will do

Safeguard system health, latency, throughput, and error rates across Deliverect’s Commerce, Restaurant, Dispatch, and Kiosk products for major North American enterprise accounts
Architect, implement, and maintain proactive monitoring, alerting, and detection systems to preemptively catch degradation before customer operations are impacted
Take ownership of critical incident response in the North American time zone, participating in an on-call rotation to rapidly restore operational performance and maintain high uptime
Conduct thorough, blameless root-cause analyses (RCAs), write detailed post-mortems, and partner with product engineering teams to ensure learnings lead to permanent preventative fixes
Implement bug fixes, resilience patches, and feature enhancements directly in our core codebase (primarily Python/Flask/Eve) while participating in architecture and code reviews
Collaborate directly with Forward Deployed Engineering, Customer Success, and enterprise stakeholders to translate complex client technical challenges into scalable platform solutions

What you will Bring

3 to 5 years of software engineering or reliability engineering experience using Python in a web or API context (we use Flask and Eve; experience with Ruby or TypeScript for backend development is also welcome).
Proven experience building, integrating, and troubleshooting modern API architectures (REST, JSON-RPC, SOAP/XML).
Hands-on experience operating containerized workloads with Docker and Kubernetes within cloud environments.
Demonstrated track record maintaining reliability, performance, and uptime for high-scale SaaS platforms where service disruptions carry substantial business cost.
Strong proficiency working with Git and command-line interfaces (CLI).
A self-driven, problem-solving mindset focused on identifying root causes and building automated mitigation tooling so systems remain resilient.
Excellent cross-functional communication and stakeholder collaboration skills across diverse time zones.
Practical familiarity with NoSQL databases (ideally MongoDB) is an asset.

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More about this job

Responsibilities

Maintain reliability, performance, and uptime for Deliverect products serving North American enterprise customers by building monitoring and detection systems and responding to critical incidents. Analyze incidents, implement lasting fixes in the core codebase, and collaborate with engineering, customer success, and enterprise stakeholders on scalable solutions.

Requirements

Requires 3–5 years of software or reliability engineering experience with Python in a web or API context, plus experience with API architectures, Docker, Kubernetes, and cloud environments. Candidates should have a track record supporting high-scale SaaS reliability, strong Git and command-line skills, and effective problem-solving and cross-functional communication abilities; MongoDB familiarity is an asset.

Skills

Python
Flask
Eve
Ruby
TypeScript
REST APIs
JSON-RPC
SOAP/XML
Docker
Kubernetes
Cloud Environments
Incident Response
Root-Cause Analysis
Monitoring and Alerting
Git
MongoDB

Visa sponsorship

Not detected in the job text

Keywords

Python
Flask
Eve
Ruby
TypeScript
REST
JSON-RPC
SOAP
XML
Docker
Kubernetes
Cloud Environments
SaaS
MongoDB
API Architecture
Service Reliability
Monitoring
Alerting
Incident Response
On-Call Rotation
Root-Cause Analysis
Post-Mortems
Resilience
Performance
Uptime
Git
Command-Line Interface
Enterprise Customers
Digital Ordering
Hospitality

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