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Added 10 mins ago
R
Assistant Branch Manager
RBC
Winnipeg, MB
- Full-time
Strong understanding of sales management routines and ability to lead the team to action
Added 10 mins ago
FF
Guest Experience Associate | Formula Fig Midtown
Formula Fig
Toronto, ON
- Part-time
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is an innovative service meets retail skincare brand dedicated to providing exceptional skincare experiences and innovative…
Added 10 mins ago
K
Assistant Store Manager - McArthurGlen
Knix
Richmond, BC
- Full-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 10 mins ago
4A
Service Manager
401 Auto
Windsor, ON
- Full-time
Now Hiring: Service Manager – Lead a High-Performing Team, Elevate the Customer Experience, and Keep the Shop Running at Full Throttle
Added 10 mins ago
TB
PT Sales Associate - Seasonal
Tory Burch
Rocky View No 44, AB · Rocky View County, Canada
- Part-time
You are passionate about delivering a transformational client experience, building our brand one customer at a time and driving business through sales. You demonstrate a strong commitment…
Added 10 mins ago
GF
Sales (Fitness Advisor) - Vaughan Milani and Highway 27
GoodLife Fitness
Vaughan, ON
- Full-time
Creating a plan for new member success, leveraging appropriate GoodLife service offerings
Added 10 mins ago
EB
MAC Southcentre - Key Holder Part Time - Calgary, AB
ELC Beauty LLC
AB · Calgary, AB
- Part-time
…will use your outstanding coaching and mentoring skills to lead by example, modelling the behaviors that the sales team need to demonstrate in order to provide inspirational, authentic and…
Added 25 mins ago
C
Assistant Manager
Cineplex
Calgary, AB · CPX Crowfoot Crossing
- Part-time
You have demonstrated ability to lead a team during high volume business periods in multiple departments.
Added 25 mins ago
TT
Merchandise Processing Coordinator Full Time Marshalls - Upper James
The TJX Companies, Inc.
Hamilton, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 25 mins ago
S
Data Scientist
SymphonyAI
Toronto, ON
- Full-time
…the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding…
Added 25 mins ago
A
Store Manager
Ardene
Toronto, ON · North York, ON
- Full-time
…profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training &…
Added 25 mins ago
A
Store Manager
Ardene
Toronto, ON
- Full-time
…profitability. The Store Manager is responsible for merchandising, customer service, as well as their teams training &…
Added 25 mins ago
A
Store Assistant Manager
Ardene
Mississauga, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 25 mins ago
A
Third Key Holder Visual
Ardene
Toronto, ON
- Full-time
Overseeing all store operations including: opening and closing procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the team.
Added 25 mins ago
A
Third Key Holder
Ardene
Alliston, ON
- Full-time
…procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the…
Added 25 mins ago
A
Third Key Holder
Ardene
Pickering, ON
- Full-time
…procedures, store cleanliness, re-stocking and merchandising, customer service and supervision of the…
Added 25 mins ago
K
Part-Time Key Lead (Market Mall)
Knix
Calgary, AB
- $22.7 CAD / hour
- Part-time
…reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry…
Added 25 mins ago
OM
Director, Inventory Management
Ontario Medical Supply
Mississauga, ON
- $120,000 to $125,000 CAD / year
- Full-time
…The role is accountable for balancing product availability, customer service, working capital, regulatory requirements and inventory risk across medical supplies, equipment and…
Added 39 mins ago
LH
Temporary Full Time Floor Leader - Cataraqui
Lush Handmade Cosmetics
Kingston, ON
- Full-time
Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations. Observe and listen to consultations, collaborate…
Added 39 mins ago
B
Practice Coach I
BonLook
ON · York, ON
- Full-time
Previous experience in customer service and retail preferred
Added 39 mins ago
CC
Retail Shift Leader
Canna Cabana
Calgary, AB · East Village, Calgary, AB
- Part-time
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
Added 54 mins ago
Seasonal Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead maintains store appearance and product presentation to company standards and acts as a knowledge resource for team members. Duties include but are not limited to…
Added 54 mins ago
Customer Experience Lead
Laura Canada
Calgary, AB
As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales…
Added 54 mins ago
Ramp Attendant
Keewatin Air LP
Winnipeg, MB
We will distinguish ourselves by being the leaders in safe, high quality aeromedical service and air transport, through a total commitment of improving service, listening to our customer…
Added 54 mins ago
SI
Retail Assistant Manager
Staples Inc.
Moncton, NB
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…

Deliverect

Service Reliability Engineer

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Description

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market

The Product Department at Deliverect is at the forefront of the digital ordering revolution, dedicated to consistently delivering groundbreaking solutions to the global marketplace. Our team of passionate and innovative engineers, designers, and product managers architect tools that empower businesses to thrive in the evolving digital landscape, streamlining digital ordering for delivery and on-premise services. We are committed to creating user-friendly, dependable, and scalable technology that simplifies operations and enhances customer experiences, playing an integral role in the success of businesses worldwide. In our department, innovation is not just a concept; it's the driving force behind everything we do.

Your Impact: Working closely with our Forward Deployed Engineering Lead and Product Team Leads, you will ensure our enterprise customers across North America can onboard and run their operations seamlessly with maximum uptime across our Commerce, Kiosk, Dispatch, and Restaurant products. In this role, you will serve as the dedicated technical presence in the North American time zone, actively building detection strategies and telemetry while stepping in to swiftly resolve high-impact incidents and implement lasting fixes so they never recur.

What you will do

Safeguard system health, latency, throughput, and error rates across Deliverect’s Commerce, Restaurant, Dispatch, and Kiosk products for major North American enterprise accounts
Architect, implement, and maintain proactive monitoring, alerting, and detection systems to preemptively catch degradation before customer operations are impacted
Take ownership of critical incident response in the North American time zone, participating in an on-call rotation to rapidly restore operational performance and maintain high uptime
Conduct thorough, blameless root-cause analyses (RCAs), write detailed post-mortems, and partner with product engineering teams to ensure learnings lead to permanent preventative fixes
Implement bug fixes, resilience patches, and feature enhancements directly in our core codebase (primarily Python/Flask/Eve) while participating in architecture and code reviews
Collaborate directly with Forward Deployed Engineering, Customer Success, and enterprise stakeholders to translate complex client technical challenges into scalable platform solutions

What you will Bring

3 to 5 years of software engineering or reliability engineering experience using Python in a web or API context (we use Flask and Eve; experience with Ruby or TypeScript for backend development is also welcome).
Proven experience building, integrating, and troubleshooting modern API architectures (REST, JSON-RPC, SOAP/XML).
Hands-on experience operating containerized workloads with Docker and Kubernetes within cloud environments.
Demonstrated track record maintaining reliability, performance, and uptime for high-scale SaaS platforms where service disruptions carry substantial business cost.
Strong proficiency working with Git and command-line interfaces (CLI).
A self-driven, problem-solving mindset focused on identifying root causes and building automated mitigation tooling so systems remain resilient.
Excellent cross-functional communication and stakeholder collaboration skills across diverse time zones.
Practical familiarity with NoSQL databases (ideally MongoDB) is an asset.

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More about this job

Responsibilities

Maintain reliability, performance, and uptime for Deliverect products serving North American enterprise customers by building monitoring and detection systems and responding to critical incidents. Analyze incidents, implement lasting fixes in the core codebase, and collaborate with engineering, customer success, and enterprise stakeholders on scalable solutions.

Requirements

Requires 3–5 years of software or reliability engineering experience with Python in a web or API context, plus experience with API architectures, Docker, Kubernetes, and cloud environments. Candidates should have a track record supporting high-scale SaaS reliability, strong Git and command-line skills, and effective problem-solving and cross-functional communication abilities; MongoDB familiarity is an asset.

Skills

Python
Flask
Eve
Ruby
TypeScript
REST APIs
JSON-RPC
SOAP/XML
Docker
Kubernetes
Cloud Environments
Incident Response
Root-Cause Analysis
Monitoring and Alerting
Git
MongoDB

Visa sponsorship

Not detected in the job text

Keywords

Python
Flask
Eve
Ruby
TypeScript
REST
JSON-RPC
SOAP
XML
Docker
Kubernetes
Cloud Environments
SaaS
MongoDB
API Architecture
Service Reliability
Monitoring
Alerting
Incident Response
On-Call Rotation
Root-Cause Analysis
Post-Mortems
Resilience
Performance
Uptime
Git
Command-Line Interface
Enterprise Customers
Digital Ordering
Hospitality

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