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Delmar International Inc.

Agent des services douanes | Customs Services Agent

Lacolle, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 27, 2027
Experience: Minimum 2 years of Customs Service experience, preferably related to Customs Services
Posting language: English · French
Posted: Oct 29, 2026

Original job description

English section of this bilingual listing.

Mandate:

Reporting to the Customs Manager, the Customs Associate is responsible for gathering information needed to complete rating and clearances of shipments and communicate this information directly to a portfolio of clients. The associate must have a basic understanding of customs processes in order to deal with possible client issues and resolve them. The associate will also collaborate with internal customs raters as well as the freight department in order to ensure the accuracy of information needed to clear a given shipment.

Responsibilities:

Reporting directly to the Customs Services Manager, the successful candidate will be responsible for:

Acting as the point of contact between Delmar and its customers
Building and establishing client relationships
Providing shipment information and status upon request
Coordinating Customs entries adjustments based on customer request
Updating customer profile notes for the raters to properly rate entries
Suggesting and coordinating improvements on processes between Delmar and customer
Actively listening to clients to better understand their needs, address any issues or concerns

Requirements:

Minimum 2 years of Customs Service experience, preferably related to Customs Services
College diploma or equivalent
Must be Bilingual (French and English)
Experience as a Customs Rater is considered a definite asset

What You Offer:

Exceptional customer service skills
Ability to work efficiently in a team environment, as well as independently
Strong multi-tasking skills with attention to detail
Capable of working in a fast-paced environment and anticipate needs of the department

What We Offer:

Equal opportunity employer
Competitive compensation
Comprehensive health and dental care

Read the full bilingual original

Mandat:

Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus douaniers afin de traiter les problèmes éventuels des clients et de les résoudre. Il ou elle collaborera également avec les évaluateurs douaniers internes ainsi qu'avec le département du fret afin de garantir l'exactitude des informations nécessaires pour dédouaner une expédition donnée.

Responsabilités:

Sous la supervision du chef des services de douanes, le/la candidat(e) sera responsable de:

Agir comme point de contact pour les clients de Delmar.
Créer et entretenir des relations avec les clients.
Sur demande, fournir toutes les informations concernant le fret aux clients.
Coordonner les ajustements aux déclarations de douane à la demande du client.
Mettre à jour le profil client pour éviter toute erreur de tarification.
Proposer des améliorations aux processus internes et externes.
Être à l'écoute des clients en tout temps pour bien comprendre leurs besoins

Exigences:

Minimum de 2 d'expérience en service à la clientèle, de préférence dans l'industrie du transport/douane
Diplôme collégial ou équivalent
Parfaitement bilingue, écrit et parlé (anglais et français)
Expérience en tarification douanière est considérée comme un atout

Ce que vous offrez:

Solides compétences en service à la clientèle
Capacité à travailler efficacement en équipe, mais aussi de façon indépendante
Capacité à accomplir plusieurs tâches simultanément
Dotée du souci du détail

Ce que nous offrons

Un employeur d'opportunité égale
Rémunération concurrentielle
Régime complet d'assurances de soins dentaires et de santé

_____________________________________________________________________________________

Mandate:

Reporting to the Customs Manager, the Customs Associate is responsible for gathering information needed to complete rating and clearances of shipments and communicate this information directly to a portfolio of clients. The associate must have a basic understanding of customs processes in order to deal with possible client issues and resolve them. The associate will also collaborate with internal customs raters as well as the freight department in order to ensure the accuracy of information needed to clear a given shipment.

Responsibilities:

Reporting directly to the Customs Services Manager, the successful candidate will be responsible for:

Acting as the point of contact between Delmar and its customers
Building and establishing client relationships
Providing shipment information and status upon request
Coordinating Customs entries adjustments based on customer request
Updating customer profile notes for the raters to properly rate entries
Suggesting and coordinating improvements on processes between Delmar and customer
Actively listening to clients to better understand their needs, address any issues or concerns

Requirements:

Minimum 2 years of Customs Service experience, preferably related to Customs Services
College diploma or equivalent
Must be Bilingual (French and English)
Experience as a Customs Rater is considered a definite asset

What You Offer:

Exceptional customer service skills
Ability to work efficiently in a team environment, as well as independently
Strong multi-tasking skills with attention to detail
Capable of working in a fast-paced environment and anticipate needs of the department

What We Offer:

Equal opportunity employer
Competitive compensation
Comprehensive health and dental care

Apply About employer

More about this job

Responsibilities

Serve as the point of contact for clients, build relationships, and provide shipment information and status updates. Coordinate customs entry adjustments, maintain customer profile notes, collaborate with customs raters and the freight department, and suggest process improvements.

Requirements

Requires at least two years of customs service experience, preferably in transportation or customs, and a college diploma or equivalent. Candidates must be bilingual in French and English; customs rating experience is an asset, along with strong customer service, teamwork, multitasking, attention to detail, and the ability to work in a fast-paced environment.

Skills

Customer Service
Customs Processes
Customs Clearance
Customs Entry Adjustments
Shipment Information Management
Freight Coordination
Teamwork
Independent Work
Multitasking
Attention to Detail
Active Listening
Process Improvement
Bilingual Communication

Benefits

Competitive Compensation
Health Insurance
Dental Insurance

Visa sponsorship

Not detected in the job text

Keywords

Customs Services
Customs Clearance
Customs Rating
Customs Entries
Shipment Processing
Freight
Customer Service
Client Relationships
Shipment Status
Customer Profiles
Process Improvement
Issue Resolution
Teamwork
Multitasking
Attention to Detail
Active Listening
Bilingual Communication
Transportation

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