Agent des services douanes | Customs Services Agent
- Lacolle, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Minimum 2 years of Customs Service experience, preferably related to Customs Services
- Posting language
- English · French
- Posted
Original job description
English section of this bilingual listing.
Mandate:
Reporting to the Customs Manager, the Customs Associate is responsible for gathering information needed to complete rating and clearances of shipments and communicate this information directly to a portfolio of clients. The associate must have a basic understanding of customs processes in order to deal with possible client issues and resolve them. The associate will also collaborate with internal customs raters as well as the freight department in order to ensure the accuracy of information needed to clear a given shipment.
Responsibilities:
Reporting directly to the Customs Services Manager, the successful candidate will be responsible for:
- Acting as the point of contact between Delmar and its customers
- Building and establishing client relationships
- Providing shipment information and status upon request
- Coordinating Customs entries adjustments based on customer request
- Updating customer profile notes for the raters to properly rate entries
- Suggesting and coordinating improvements on processes between Delmar and customer
- Actively listening to clients to better understand their needs, address any issues or concerns
Requirements:
- Minimum 2 years of Customs Service experience, preferably related to Customs Services
- College diploma or equivalent
- Must be Bilingual (French and English)
- Experience as a Customs Rater is considered a definite asset
What You Offer:
- Exceptional customer service skills
- Ability to work efficiently in a team environment, as well as independently
- Strong multi-tasking skills with attention to detail
- Capable of working in a fast-paced environment and anticipate needs of the department
What We Offer:
- Equal opportunity employer
- Competitive compensation
- Comprehensive health and dental care
Read the full bilingual original
Sous la supervision du Gestionnaire des douanes, l'Agent(e) des douanes est responsable de recueillir les informations nécessaires pour effectuer l'évaluation et le dédouanement des expéditions, et de communiquer directement ces informations à un portefolio de clients. L'agent(e) doit avoir une compréhension de base des processus douaniers afin de traiter les problèmes éventuels des clients et de les résoudre. Il ou elle collaborera également avec les évaluateurs douaniers internes ainsi qu'avec le département du fret afin de garantir l'exactitude des informations nécessaires pour dédouaner une expédition donnée.
Responsabilités:
Sous la supervision du chef des services de douanes, le/la candidat(e) sera responsable de:
- Agir comme point de contact pour les clients de Delmar.
- Créer et entretenir des relations avec les clients.
- Sur demande, fournir toutes les informations concernant le fret aux clients.
- Coordonner les ajustements aux déclarations de douane à la demande du client.
- Mettre à jour le profil client pour éviter toute erreur de tarification.
- Proposer des améliorations aux processus internes et externes.
- Être à l'écoute des clients en tout temps pour bien comprendre leurs besoins
- Minimum de 2 d'expérience en service à la clientèle, de préférence dans l'industrie du transport/douane
- Diplôme collégial ou équivalent
- Parfaitement bilingue, écrit et parlé (anglais et français)
- Expérience en tarification douanière est considérée comme un atout
- Solides compétences en service à la clientèle
- Capacité à travailler efficacement en équipe, mais aussi de façon indépendante
- Capacité à accomplir plusieurs tâches simultanément
- Dotée du souci du détail
- Un employeur d'opportunité égale
- Rémunération concurrentielle
- Régime complet d'assurances de soins dentaires et de santé
Mandate:
Reporting to the Customs Manager, the Customs Associate is responsible for gathering information needed to complete rating and clearances of shipments and communicate this information directly to a portfolio of clients. The associate must have a basic understanding of customs processes in order to deal with possible client issues and resolve them. The associate will also collaborate with internal customs raters as well as the freight department in order to ensure the accuracy of information needed to clear a given shipment.
Responsibilities:
Reporting directly to the Customs Services Manager, the successful candidate will be responsible for:
- Acting as the point of contact between Delmar and its customers
- Building and establishing client relationships
- Providing shipment information and status upon request
- Coordinating Customs entries adjustments based on customer request
- Updating customer profile notes for the raters to properly rate entries
- Suggesting and coordinating improvements on processes between Delmar and customer
- Actively listening to clients to better understand their needs, address any issues or concerns
- Minimum 2 years of Customs Service experience, preferably related to Customs Services
- College diploma or equivalent
- Must be Bilingual (French and English)
- Experience as a Customs Rater is considered a definite asset
- Exceptional customer service skills
- Ability to work efficiently in a team environment, as well as independently
- Strong multi-tasking skills with attention to detail
- Capable of working in a fast-paced environment and anticipate needs of the department
- Equal opportunity employer
- Competitive compensation
- Comprehensive health and dental care
More about this job
Responsibilities
Serve as the point of contact for clients, build client relationships, and provide shipment information and status updates. Coordinate customs entry adjustments, maintain customer profile notes, collaborate with customs raters and freight teams, and suggest process improvements.
Requirements
Requires at least two years of customs service experience, preferably in transportation or customs, and a college diploma or equivalent. Candidates must be bilingual in French and English and demonstrate strong customer service, teamwork, multitasking, attention to detail, and the ability to work independently; customs rating experience is an asset.
Skills
- Customer Service
- Customs Processes
- Customs Clearance
- Customs Rating
- Shipment Information Management
- Customs Entry Adjustments
- Freight Coordination
- Bilingual Communication
- Active Listening
- Problem Solving
- Teamwork
- Independent Work
- Multitasking
- Attention to Detail
- Process Improvement
Benefits
- Competitive Compensation
- Comprehensive Health Insurance
- Dental Insurance
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Logistics
- Transportation
Keywords
- Customs Services
- Customs Clearance
- Customs Rating
- Customs Entries
- Shipment Processing
- Freight
- Transportation
- Customer Service
- Client Relationships
- Shipment Status
- Customer Profiles
- Process Improvement
- Bilingual Communication
- French
- English
- Active Listening
- Problem Solving
- Teamwork
- Multitasking
- Attention To Detail