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Added 3 hours ago
Senior Manager Real Estate, Project Delivery
Hydro One Networks Inc
Markham, ON
The Senior Manager, Real Estate Capital Delivery leads Hydro One's facilities capital delivery and workplace modernization programs, overseeing the planning and execution of sustainment…
Added 14 hours ago
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Représentant(e) des ventes en relations bancaires, Marché intermédiaire/Banking Relationship Sales Representative, Mid-Market
ADP
Montreal, QC
- Full-time
Added 17 hours ago
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Facility Manager II
BGIS
Calgary, AB
- Full-time
Work in collaboration with the Asset Management Teamto provide input in key Capital Planning Process
Added 1 day ago
M
Manager, Strategic Finance & Deal Desk
Mecka
Remote, Canada
- $140,000 to $155,000 USD / year
- Full-time
- Remote
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 1 day ago
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Manager - Transaction Advisory Canada - Performance Improvement
Alvarez & Marsal
Toronto, ON
- Full-time
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Manager, Strategic Finance & Deal Desk
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Richmond Hill, ON
- $140,000 to $155,000 USD / year
- Full-time
As Manager, Strategic Finance & Deal Desk, you will build the deal desk that every commercial team runs its deals through, and own the models behind the prices we quote and the rates we…
Added 2 days ago
B
Facility Manager III
BGIS
Toronto, ON
- Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
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Principal Sales Performance Coach
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Remote, Canada
- Full-time
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PC
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PwC Canada
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Senior Manager, Portfolio Reporting – Real Estate Debt
QuadReal Property Group
Vancouver, BC
- Full-time
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PC
Financial Instruments Valuation and Market Risk Manager
Pwc Canada
Toronto, ON · Montreal, QC
- Full-time
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Data Analytics Associate, CIB Business Management
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- Full-time
TD Securities Corporate & Investment Banking provides financial advisory, capital-raising, liquidity, transaction banking, and risk-management solutions to corporate and institutional…
Added 2 days ago
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Manager, Indirect Tax Compliance
Deloitte
Calgary, AB
- Full-time
…empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and…
Added 2 days ago
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Project Manager
Dillon Consulting Limited
Winnipeg, MB
- Full-time
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Toronto, ON
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Montreal [Hybrid] - C#/.Net Fullstack web developer
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Added 2 days ago
Toronto- Japanese speaking - Manager Tax - People Advisory Services, Mobility
EY
Toronto, ON
…solutions to help our clients drive organizational success through human capital. Our practice is one of the world's largest and has talented and innovative professionals dedicated to…
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Toronto- Mandarin speaking - Manager Tax - People Advisory Services, Mobility 1
EY
Toronto, ON
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Added 2 days ago
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PwC Canada
Calgary, AB
- Full-time
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Added 2 days ago
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Capital Market Transactions - Manager
PwC Canada
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Added 2 days ago
B
Facility Manager III
BGIS
Mississauga, ON
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Deloitte

Manager, Executive Support Services, Central Business Services

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Job Type: PermanentWork Model: HybridReference code: 135431Primary Location: Toronto, ONAll Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

Have many careers in one Firm.
Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
Learn from deep subject matter experts through mentoring and on the job coaching

--

What will your typical day look like?

Lead a team of 20-25 SEAs and EAs to provide exceptional customer support; adapt methods and behaviours to effectively engage and accommodate customer styles and preferences
Manage and resolve issues on behalf of SEA/EA team members when support is required and diplomatically manage expectations related to scope of service that the team can engage in with key stakeholders
Develop effective working relationships with other ESS Managers, ESS Supervisors and supported Partners to foster positive and productive teamwork and stakeholder relations
Anchor all actions in a deep understanding of customer expectations, needs and challenges along with a solid knowledge of ESS processes and practices
Implement best practices and identify opportunities for standardization and process improvement
Lead the team to map out and implement new processes and tools to maximize productivity
Foster continuous improvement, knowledge sharing and team building to build a high-performing team of ESS professionals through regular check ins, periodic team meetings, etc.
Act as a role model for our Reinvented Performance Management experience by actively playing the role of Team Leader and Coach
Leverage operational reports, service level agreements, and process KPIs to ensure we meet our commitments
Manage leave requests (e.g., vacation, parental), overtime and timesheets. Arrange appropriate backup coverage for seamless Partner support and client service delivery.
Discover training needs and provide coaching to ensure team is up to date and compliant with Deloitte brand standards, new technology, processes, guidelines and learnings
Actively participate in ESS Manager/Supervisor meetings and other ESS initiatives
Create a healthy, inclusive and motivating work environment and atmosphere.

About The Team

As a part of the Executive Support Services team within Central Business Services, we work to leverage appropriate firm resources to manage, own and minimize administrative tasks for our clients. Our team handles work-related matters on behalf of and alongside the Partners and staff. We focus on growth, connection, and continuous on-the-job learning and collaboration.

Enough About Us, Let’s Talk About You

You are someone with these required skills, experience & qualifications:

Minimum four (4) years of supervisory and operational experience, preferably within a complex professional services work environment
Experience that demonstrates excellent customer-service skills, strong communication and organizational skills and the ability to work in a new and growing team environment
Ability to build effective teams in a hybrid work environment
Comfort in working and dealing with ambiguity
Proven ability to create a standard of excellence through process improvement and leveraging technology to achieve organizational goals
Experienced building relationships with clients and colleagues at all levels
Demonstrated experience in coaching and provide relevant learning to a team
Exceptional ability to prioritize, make timely decisions, manage processes and manage and measure work
Able to take initiative. Assertive, confident and willing to take appropriate and proactive action to accomplish tasks with a positive “can-do” attitude and professional demeanour
Exercises critical thinking and good judgment/decision making. A critical and innovative thinker who can navigate gray areas, anticipate problems, formulate solutions and act accordingly
Advanced-level knowledge of common industry software, such as Microsoft Office (Word, Excel, Outlook, PowerPoint) and Adobe Acrobat
Ability to leverage AI-generated tools in day-to-day activities

It would be great for you to have some of these nice to haves as well:

Bilingualism in English and French is an asset.

Total Rewards

The salary range for this position is $85,000 - $156,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You Shape How We Make Impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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More about this job

Responsibilities

Lead and coach a team of 20–25 executive support professionals, ensuring high-quality service, effective stakeholder relationships, appropriate coverage, and compliance with firm standards. Improve team performance and productivity by monitoring service levels and KPIs, standardizing and refining processes, supporting new tools, and fostering an inclusive, collaborative work environment.

Requirements

Requires at least four years of supervisory and operational experience, preferably in a complex professional services environment, along with strong customer service, communication, organization, coaching, and team-building abilities. Candidates should be comfortable with ambiguity and hybrid team leadership, demonstrate sound judgment and process-improvement skills, and have advanced knowledge of Microsoft Office and Adobe Acrobat; experience using AI-generated tools is also required, while English-French bilingualism is an asset.

Skills

Team Leadership
Customer Service
Coaching
Process Improvement
Operational Management
Team Building
Performance Management
KPI Monitoring
Workload Prioritization
Decision-Making
Critical Thinking
Communication
Organization
Microsoft Office
Adobe Acrobat

Benefits

Mental Health Support Benefits
Flexible Benefit Spending Account
Paid Vacation
Firm-Wide Days Off
Learning and Development Days
Flexible Work Arrangements
Hybrid Work Structure
Bonus Program

Visa sponsorship

Not detected in the job text

Keywords

Executive Support Services
Central Business Services
Professional Services
Team Leadership
Customer Service
Stakeholder Relations
Operational Management
Process Improvement
Process Standardization
Productivity
Coaching
Performance Management
Service Level Agreements
Key Performance Indicators
Workforce Scheduling
Leave Management
Overtime Management
Timesheets
Training
Hybrid Work
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Adobe Acrobat
AI-Generated Tools
Deloitte Brand Standards
Continuous Improvement
Bilingualism

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