Job Type: Permanent
Work Model: Hybrid
Reference code: 135344
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Halifax, NS; Ottawa, ON; St. John's, NL
Our Purpose
At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.
By living our Purpose, we will make an impact that matters.
- Have many careers in one Firm.
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Learn from deep subject matter experts through mentoring and on the job coaching
Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.
What will your typical day look like?
Work you'll do
As part of the Global Vendor Management Office, the Senior Analyst, Vendor Performance Management will be responsible for:
- Supporting Vendor Performance Managers with the administration and coordination of vendor performance activities, governance cycles, reporting and stakeholder follow-up.
- Coordinating vendor scorecard collection, validation, quality assurance and publication, while consolidating KPI, SLA and performance information from multiple stakeholders and source systems.
- Producing recurring vendor dashboards, reports and operational management information, and supporting analysis of trends, recurring performance issues, risks and data-quality concerns.
- Maintaining vendor issues, action, escalation, remediation and governance trackers, including performance improvement plans and Get-to-Green activities.
- Coordinating Vendor Quarterly Business Reviews and governance meetings, including scheduling, agendas, meeting packs, presentations, decision logs and action registers, and tracking agreed actions through to completion.
- Maintaining accurate, controlled and audit-ready vendor engagement records, contact information, governance artefacts, templates, evidence and repositories of record.
- Supporting intake and triage for vendor performance concerns, relationship issues and escalations, monitoring ageing issues and overdue actions, and preparing draft escalation summaries and status updates for review.
- Curating and maintaining Vendor Management Office knowledge articles, standards, operating procedures and reusable guidance, including converting recurring enquiries and resolved issues into reusable knowledge assets, with appropriate version control and review.
- Building effective working relationships with internal stakeholders, vendor representatives and Vendor Management Office colleagues across Global Technology, Procurement, Finance, Legal and Risk.
- Identifying opportunities for process standardization, automation and continuous improvement across vendor performance management operations.
About The Team
Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.
Qualifications
Enough about us, let’s talk about you
Do you possess the following?:
- Bachelor's degree or equivalent relevant experience.
- Typically, 3-6 years of relevant experience in vendor management, PMO or governance operations, service management, procurement operations, reporting and analytics, or business operations.
- Experience supporting performance metrics, operational reporting, scorecards, dashboards or governance forums.
- Experience working across multiple stakeholders and recurring operational cycles.
- High proficiency in spoken and written English, with the ability to communicate clearly, confidently and professionally with global and senior stakeholders.
- Strong business writing capability for governance materials, reports, correspondence, meeting records and executive updates.
- Ability to listen actively, clarify requirements, summaries complex information and adapt communication for different audiences.
- Confidence participating in virtual meetings and stakeholder discussions across cultures, functions and time zones.
- Strong attention to detail, data-quality awareness and analytical capability.
- Ability to manage multiple priorities, recurring deadlines, dependencies and follow-up actions with limited supervision.
- Proficiency in Microsoft Excel, PowerPoint, Word, Teams and SharePoint; Power BI proficiency is preferred.
- Experience with ServiceNow or comparable workflow and service-management tools is advantageous.
- Ability to handle sensitive information with appropriate confidentiality and judgement.
- Curiosity and willingness to experiment with emerging technologies, including AI-enabled tools such as Microsoft Copilot, Gemini, Claude, and similar platforms, to improve productivity, reporting, content development, and data analysis.
- Ability to identify opportunities to leverage automation and AI tools to streamline routine tasks and enhance business insights.
- Highly proactive, with a continuous-improvement mindset and the ability to anticipate stakeholder needs, identify opportunities to add value, and take initiative to address tasks and problems.
- ITIL Foundation, Power BI or data analytics certification, or project management, PMO, procurement or vendor-management qualification is preferred.
Total Rewards
The salary range for this position is $58,000 - $96,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You Shape How We Make Impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.
The next step is yours
At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).
When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.
Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.
