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Added 17 mins ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
Experience working in Financial services or asset management.
Added 17 mins ago
Specialist, Liquids Infrastructure Financial Analysis
Keyera
Calgary, AB
Full-time
The Specialist, Liquids Infrastructure Financial Analysis provides technical leadership and oversight to the analyst team while maintaining responsibility for a portfolio of complex assets…
Added 31 mins ago
Analyst, Portfolio Management
Canada ICI Capital Corporation
St. Albert, AB
Full-time
The Analyst, Portfolio Management, reporting to the Manager, Portfolio Management, provides critical support to the Portfolio Management Team within the Asset Management Group (AMG) in the…
Added 31 mins ago
Helpdesk / Technical Support - 2
Delpath
Toronto, ON · Scarborough, ON
$25 to $29 CAD / hour
Contract
The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card…
Added 31 mins ago
Analyst, Project Controls
R.V. Anderson Associates Limited
Toronto, ON
Full-time
RVA is seeking an Analyst, Project Controls to join their Project Control team in Toronto office. This is a full-time permanent position.
Added 32 mins ago
Application Support Analyst
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
Experience with project management is an asset
Added 32 mins ago
Senior Financial Analyst, Private Markets
Manulife
Toronto, ON · Montreal, QC
Full-time
The Senior Financial Analyst is responsible for preparing accurate and timely financial reports for a portfolio of investments. Daily tasks include preparing and reviewing fund…
Added 47 mins ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 1 hour ago
Investment Analyst (High yield bonds and equity)
iA Financial Group (Industrial Alliance)
Toronto, ON
Full-time
iA Global Asset Management (iAGAM), a subsidiary of iA Financial Group, is the place to take your career to new heights in a high-performance work environment. Our passionate teams are…
Added 1 hour ago
Sr. Financial Analyst
PointClickCare
Mississauga, ON
Full-time
Reporting to the Senior Manager, the Senior Financial Analyst is a key member of the Finance team responsible for monthly, quarterly, and annual financial reporting. This includes, but is…
Added 1 hour ago
Process Mining Technical Analyst or Consultant | Analyste technique ou consultant(e) en exploration des processus
Miebach Business Consulting and Services
Montreal, QC
We are seeking a Process Mining Technical Analyst to provide technical support throughout process mining projects. The role focuses on data preparation, event-log development, process…
Added 1 hour ago
GIS Analyst
AtkinsRéalis
Montreal, QC
Full-time
Interpret analysis results and clearly explain findings, limitations, and recommendations to environmental, engineering, and project management teams.
Added 1 hour ago
Digital Transformation Analyst
LanceSoft, Inc.
AB · Edmonton, AB
Contract
…combination of business consulting, technology advisory, change management, and stakeholder engagement…
Added 1 hour ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
We are currently hiring a Supply Chain Business Analyst to join our team at our Mississauga, Ontario facility!
Added 1 hour ago
Group Annuity Administrator
LifeWorks
Toronto, ON
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 1 hour ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
From $50,000 CAD / year
Full-time
Partner with Category Management, Merchandising, Distribution, Retail Operations, and suppliers to support inventory and service level objectives.
Added 1 hour ago
Business Analyst
Skiffra
Quebec, QC
Full-time
As Business Analyst, you'll assist with mapping how operations really run. Translating multiple systems into documented processes and system requirements, and turning what you find into…
Added 2 hours ago
Solutions Analyst
The Corporation of the Town of Lincoln
Beamsville, ON
Full-time
The Town of Lincoln is seeking a dedicated and results-oriented Solutions Analyst who effectively implements, enhances, and supports business solutions and the various integrations between…
Added 2 hours ago
Sr. Financial Analyst
PointClickCare
Mississauga, ON
$81,000 to $99,000 CAD / year
Full-time
Reporting to the Senior Manager, the Senior Financial Analyst is a key member of the Finance team responsible for monthly, quarterly, and annual financial reporting. This includes, but is…
Added 2 hours ago
Inventory Replenishment Analyst
Farm Boy Inc.
Ottawa, ON
$50,000 CAD / year
Full-time
Partner with Category Management, Merchandising, Distribution, Retail Operations, and suppliers to support inventory and service level objectives.
Added 2 hours ago
Process Mining Technical Analyst/Consultant
Miebach Business Consulting and Services
Montreal, QC
We are seeking a Process Mining Technical Analyst to provide technical support throughout process mining projects. The role focuses on data preparation, event-log development, process…
Added 2 hours ago
Directeur(trice), Marchandisage (Pharmaprix)
LinkedIn
Quebec, QC
Full-time
University degree in business administration, with focus on risk and/or project management as an asset.
Added 2 hours ago
Business System Analyst II
CI Financial
Toronto, ON
Full-time
CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently…
Added 2 hours ago
Mortgage Analyst
PHL
Surrey, BC
Full-time
We are currently seeking a motivated Mortgage Analyst to join our fantastic renewals team. Working in collaboration with various internal departments, you will be a main point of contact…
Added 2 hours ago
FATCA & HRC Analyst
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
Full-time
The FATCA & HRC Analyst is responsible for supporting the ongoing administration, monitoring, and operational execution of regulatory requirements related to the Foreign Account Tax…

Delpath

Helpdesk / Technical Support - 2

Toronto, ON, Canada
Scarborough, ON, Canada

Pay: $25 to $29 CAD / hour
Job type: Contract
Apply by: Oct 22, 2026
Experience: Minimum of 3 years’ experience in a customer service role
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Summary:

The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card service level agreement, troubleshooting, investigating payment reconciliation issues, retrieving ADHOC reports, reporting problem issues to our vendors to mitigate any possible related risk. Connecting within different departments within the bank, such as Fraud, Chargeback, Accounting and Contact Center.

Candidate Value Proposition:

The successful candidate will have the opportunity to work hybrid where they are only asked out come 3x per week. Team provides wide range of support internally & externally and a great opportunity for growth.

Typical Day in Role:

Following the Daily/ Weekly and Monthly assigned tasks.

Responding to Coordinator inquiries based on the sense of urgency.

Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.

Purging and redirecting new replacement cards to their respective address.

Tracking all interactions with our internal and external clients for any email or phone requests.

Reporting any problem log with the appropriate vendor for further investigation.

Taking ownership, updating, and engaging the client of outstanding investigations.

Checking resources and procedures to enhance their knowledge.

Must Haves:

Minimum of 3 years’ experience in a customer service role

TSYS Knowledge

Strong proficiency in Microsoft Excel, including data analysis and reporting functions

Proficiency in English and an asset to have French or Spanish (spoken and written)

Nice to Have

Previous Commercial Card and Contact Center experience.

Soft Skills:

Strong verbal and written communication skills.

Analytical and problem-solving skills.

Great attention to detail.

Time management and ability to work independently.

Result and Customer Focus.

Interpersonal skills and high-performance mindset.

Flexibility.

Education:

College/University degree preferred

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More about this job

Responsibilities

The analyst is responsible for managing commercial card inquiries via email and phone while adhering to service level agreements. They also perform payment reconciliation, report issues to vendors, and collaborate with internal departments like fraud and accounting.

Requirements

Candidates must have at least 3 years of customer service experience and strong proficiency in Microsoft Excel. Knowledge of TSYS and previous experience in commercial cards or contact centers are considered strong assets.

Skills

Customer service
TSYS
Microsoft Excel
Data analysis
Reporting
Communication skills
Problem-solving
Attention to detail
Time management
Independent work
Result focus
Customer focus
Interpersonal skills
Commercial card support
Contact center operations

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
Technical support
Commercial card
Service level agreement
Payment reconciliation
ADHOC reports
Vendor management
Fraud
Chargeback
Accounting
Contact center
Data analysis
Reporting
TSYS
Microsoft Excel
Customer service
Banking
Problem-solving
Time management
Communication

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