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Added 9 mins ago
Analyst/Senior Analyst, Customer Operations
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As an Analyst/Senior Analyst, Customer Operations at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll work alongside your team to…
Added 11 mins ago
Senior Finance Analyst- Corporate Consolidations
TD
Toronto, ON
Full-time
$81,600 - $115,200 CADThis role is eligible for a discretionary variable compensation award that considers business and individual performance.
Added 11 mins ago
Senior Analyst, Regulatory Compliance Risk Assessment Data and Reporting (5546)
TD
Toronto, ON · Markham, ON
Full-time
Reporting to the Manager or Senior Manager, Compliance Risk Assessments, the Senior Compliance Analyst supports the execution of the enterprise Regulatory Compliance Risk Assessment (RCRA)…
Added 24 mins ago
Manager, Solutions
CanDeal
Toronto, ON
Full-time
Support defining testing criteria and analyze results to assess functional suitability and system performance, documenting findings and reporting outcomes to stakeholders.
Added 26 mins ago
Senior Database Developer, Oracle
Scotiabank
Toronto, ON
The Senior Database Developer is a key position in the Financial Crimes Technology team, responsible for supporting and delivering system solutions. The successful candidate will work…
Added 26 mins ago
Senior Analyst, Corporate Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager or Director, Corporate Compliance, the Senior Analyst, Corporate Compliance supports the Bank’s Regulatory Compliance Management (RCM) Program by assisting in the…
Added 26 mins ago
Senior Analyst, Business Compliance
Canadian Tire Corporation
Oakville, ON
Full-time
Reporting to the Manager, Business Compliance, the Senior Analyst, Business Compliance will play a key role in supporting the execution of Canadian Tire Bank's Regulatory Compliance…
Added 55 mins ago
Analyst / Sr Analyst, Account Services
OnClarity
Vancouver, BC
$85,000 to $125,000 CAD / year
Full-time
As a Customer Service Representative (Analyst/Senior Analyst, Account Services) at Clarity, you’ll play a key role in shaping the experience of every customer who joins our platform. You’ll…
Added 55 mins ago
Senior Analyst, Sales & Trading
OnClarity
Vancouver, BC
$110,000 to $190,000 CAD / year
Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 1 hour ago
Manager, Business Automation
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
…accountable for automation intake, delivery, sustainment, and team performance across SLGI business functions. It sets direction for the Automation Analyst, translates business needs into…
Added 1 hour ago
Specialist, Liquids Infrastructure Financial Analysis
Keyera
Calgary, AB
Full-time
The Specialist, Liquids Infrastructure Financial Analysis provides technical leadership and oversight to the analyst team while maintaining responsibility for a portfolio of complex assets…
Added 1 hour ago
Helpdesk / Technical Support - 2
Delpath
Toronto, ON · Scarborough, ON
$25 to $29 CAD / hour
Contract
The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card…
Added 1 hour ago
Financial Consulting Senior Associate - Business Valuation
RSM Canada
Toronto, ON
Full-time
The Valuation Services Senior Associate will serve as a key member of RSM Valuation Services consulting team taking substantial responsibility in performing business valuations for…
Added 1 hour ago
Applications Development Sr Programmer Analyst- AVP -Mississauga
Citi
Mississauga, ON
Full-time
The Applications Development Senior Programmer Analyst is a pivotal technical professional who sits at the intersection of engineering excellence and enterprise impact - a builder,…
Added 1 hour ago
Data Governance Foundation Senior Analyst Assistant Vice President
Citi
Mississauga, ON
Full-time
Experience in performance reporting, including designing and delivering reports and dashboards for senior management and governance forums
Added 1 hour ago
Senior Analyst, Data Platform DevOps
AIMCo
AB · Calgary, AB · Edmonton
Full-time
At AIMCo, data and technology are fundamental to delivering investment excellence. As a Senior Analyst, Data Platform DevOps, you will help build, operate, and evolve AIMCo's Modern Data…
Added 1 hour ago
Senior Financial Analyst, Private Markets
Manulife
Toronto, ON · Montreal, QC
Full-time
The Senior Financial Analyst is responsible for preparing accurate and timely financial reports for a portfolio of investments. Daily tasks include preparing and reviewing fund…
Added 1 hour ago
Senior BSA / Data Migration Specialist
Capgemini
Toronto, ON
We are seeking an experienced Senior Business Systems Analyst / Data Migration Specialist to support data transformation or migration between Salesforce and surrounding eco system including…
Added 1 hour ago
Investment Analyst (High yield bonds and equity)
iA Financial Group (Industrial Alliance)
Toronto, ON
Full-time
…Group, is the place to take your career to new heights in a high-performance work environment. Our passionate teams are dedicated every day to ensuring that iAGAM is among the most…
Added 2 hours ago
Digital Transformation Analyst
LanceSoft, Inc.
AB · Edmonton, AB
Contract
Prepare executive presentations, reports, and recommendations for senior leadership.
Added 2 hours ago
Supply Chain Business Analyst
HOYA Vision Care
Mississauga, ON
Full-time
Working closely with the Senior Supply Chain Analyst and cross-functional business teams, this role combines operational supply chain knowledge with strong analytical and business analysis…
Added 2 hours ago
Group Annuity Administrator
LifeWorks
Toronto, ON
Full-time
As an analyst, you’ll play a critical role in administering group annuity plans and providing administration support. Here’s what you’ll do:
Added 2 hours ago
Public Land Policy Analyst
Government of Alberta
AB
As a Public Lands Policy Analyst, you will contribute to the aligned and integrated delivery of public land management and administration in support of regulatory transformation and…
Added 2 hours ago
Senior Financial Analyst
Goway Travel
Toronto, ON
Full-time
We are seeking a detail-oriented and strategic Senior Financial Analyst to join our finance team. This role is critical to managing business insights and monthly analysis. The ideal…
Added 2 hours ago
Data Analyst - Poker
Zynga
Toronto, ON
Zynga Poker is seeking a Principal Data Analyst to help drive decisions that impact millions of players worldwide. At Zynga, Principal is the next step above Senior; a great fit for…

Delpath

Helpdesk / Technical Support - 2

Toronto, ON, Canada
Scarborough, ON, Canada

Pay: $25 to $29 CAD / hour
Job type: Contract
Apply by: Oct 22, 2026
Experience: Minimum of 3 years’ experience in a customer service role
Posting language: English
Posted: Sep 22, 2026

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Original job description

Summary:

The main function of a Senior Analyst is to reply to the Commercial Card Coordinator's inquiries by email or by phone. Also, the Analyst is responsible for adhering to the Commercial Card service level agreement, troubleshooting, investigating payment reconciliation issues, retrieving ADHOC reports, reporting problem issues to our vendors to mitigate any possible related risk. Connecting within different departments within the bank, such as Fraud, Chargeback, Accounting and Contact Center.

Candidate Value Proposition:

The successful candidate will have the opportunity to work hybrid where they are only asked out come 3x per week. Team provides wide range of support internally & externally and a great opportunity for growth.

Typical Day in Role:

Following the Daily/ Weekly and Monthly assigned tasks.

Responding to Coordinator inquiries based on the sense of urgency.

Adhering to the service level agreement and acknowledging the coordinator’s email inquiries.

Purging and redirecting new replacement cards to their respective address.

Tracking all interactions with our internal and external clients for any email or phone requests.

Reporting any problem log with the appropriate vendor for further investigation.

Taking ownership, updating, and engaging the client of outstanding investigations.

Checking resources and procedures to enhance their knowledge.

Must Haves:

Minimum of 3 years’ experience in a customer service role

TSYS Knowledge

Strong proficiency in Microsoft Excel, including data analysis and reporting functions

Proficiency in English and an asset to have French or Spanish (spoken and written)

Nice to Have

Previous Commercial Card and Contact Center experience.

Soft Skills:

Strong verbal and written communication skills.

Analytical and problem-solving skills.

Great attention to detail.

Time management and ability to work independently.

Result and Customer Focus.

Interpersonal skills and high-performance mindset.

Flexibility.

Education:

College/University degree preferred

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More about this job

Responsibilities

The analyst is responsible for managing commercial card inquiries via email and phone while adhering to service level agreements. They also perform payment reconciliation, report issues to vendors, and collaborate with internal departments like fraud and accounting.

Requirements

Candidates must have at least 3 years of customer service experience and strong proficiency in Microsoft Excel. Knowledge of TSYS and previous experience in commercial cards or contact centers are considered strong assets.

Skills

Customer service
TSYS
Microsoft Excel
Data analysis
Reporting
Communication skills
Problem-solving
Attention to detail
Time management
Independent work
Result focus
Customer focus
Interpersonal skills
Commercial card support
Contact center operations

Visa sponsorship

Not detected in the job text

Keywords

Helpdesk
Technical support
Commercial card
Service level agreement
Payment reconciliation
ADHOC reports
Vendor management
Fraud
Chargeback
Accounting
Contact center
Data analysis
Reporting
TSYS
Microsoft Excel
Customer service
Banking
Problem-solving
Time management
Communication

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