Location Address: Hybrid - Scarborough – 3 days/week (Monday, Wednesday as anchor days and subject to change)
Subject to change: 3–4 days onsite may be required based on business needs
Contract Duration: ASAP to end of March 2027 – approx. 5 months
Possibility of extension & conversion to FTE
Number of Positions: 2
Schedule Hours: 8:30am-5pm Monday-Friday; standard 37.5 hrs/week – possible OT
Reason: Additional Year End support
Business group: Global Payroll & Time Solutions Team – Canadian Payroll Operations team who process payroll and rime operations, this is a BAU team, get employees paid, do audits and reconciliations – this team is approx. 20 employees out of overall group of 56 – mostly FTEs
Project: We are looking for a detail-oriented support to provide additional support to the Canadian Payroll Operations team during a high-volume period. This role will help the team manage operational workloads, analyze and organize payroll-related data, and support the timely resolution of employee cases and inquiries.
Typical Day in Role:
- Support the Payroll Operations team with day-to-day operational and administrative activities during peak processing periods.
- Review, organize, validate, and reconcile employee data using Microsoft Excel.
- Prepare trackers, reports, and summaries to support workload management, issue resolution, and operational reporting.
- Assist with employee payroll cases by reviewing information, completing required research, updating case notes, and routing or escalating items as appropriate.
- Monitor assigned cases and activities to help ensure service-level commitments and deadlines are met.
- Identify missing, incomplete, or inconsistent information and follow up with the appropriate teams.
- Support payroll audits, data validation, reconciliations, testing, and other time-sensitive activities.
- Maintain accurate documentation and handle employee and payroll information with appropriate confidentiality.
- Escalate potential errors, risks, or issues to Payroll Operations leadership.
- Provide general support for other payroll priorities and projects, as required.
Candidate Requirements/Must Have Skills:
- 1+ year experience supporting payroll processing or payroll operations, as a payroll analyst/specialist
- Strong Microsoft Excel skills, including the ability to work with large data sets, formulas, filters, sorting, lookups, pivot tables, and data validation
- Experience working with case management systems or managing customer or employee inquiries
- Knowledge of Canadian payroll practices or payroll legislation
Nice-To-Have Skills:
- Experience with SAP / ECP Payroll, Employee Central, PEGA, ServiceNow, or a similar payroll or case management system (in order of preference)
- Experience supporting high-volume transaction processing, reconciliations, audits, or year-end activities.
- Experience in HR
Best VS. Average Candidate:
Ideal candidate is someone who can communicate well, has strong payroll experience; SAP Payroll experience will be a strong differentiator
Average – may not have a lot of experience but are willing to learn, may have reconciliation or customer service that could blend well to case management
Candidate Review & Selection – Interview Process
1 round – Teams Video Interview – 45 mins-1 hour – with HM and Senior manager of payroll operations – standard, behavioral some technical depending on experience
