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Delta Controls

Building Automation Support Technician, Senior

Surrey, BC, Canada

Salary: 65,000 - 90,000 CAD · Full-time

Apply About employer

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Job details

Pay: Salary: 65,000 - 90,000 CAD
Job type: Full-time
Apply by: May 3, 2027
Experience: Years of relevant experience required: 5-10 years
Posting language: English
Posted: Nov 4, 2026

Original job description

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. (a subsidiary of Delta Electronics) is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

Reporting to the Technical Services Manager, you will become part of a dynamic technical team that provides product support and services to Delta IBT’s worldwide network of customers as well as providing solutions for challenging building automation control applications.

Delta System Specialist (DSS), Sr, role is to provide technical product support on our extensive building automation system, including enterprise software, building control hardware, and networking.

Responsibilities

The position will provide technical assistance to our Partners in areas of deployment, installation, programming, commissioning and troubleshooting of all aspects of the Delta IBT Building Automation System, including the Delta Controls and Loytec product brands.
Manage customer issues and requests through our web based Help Desk software.
Determine the most effective method(s) to respond to these issues (workaround, Knowledge base article, personal phone call, etc).
Analyze the issue(s), identify the underlying cause(s), and determine the most appropriate response.
Provide feedback, or reports on customer issues, to the Product Management group.
Provide Level 2 support and guidance to Level 1 DSS
Work with Level 1 DSS and Product Development teams to bring resolution to escalated issues.
Write Knowledge Base Articles and other technical content, and participate in technical webinars.
Provide technical product demonstrations where necessary.
Work with technical writers as the technical adviser for product documentation.
Participates in technical review of documentation.
Upon request conduct on-site investigations.

Main Skills Required

Superior communication skills; oral, written, and interpersonal.
Excellent analytic abilities.
Handle pressure and stressful situations with a goal of customer satisfaction.
Good organizational and time management skills.
Team player; team builder.
Ability to identify and build on distinctive strengths.
Great appreciation of customer relationship management.
Must have a valid and current Passport.
Must be willing and able to travel the globe on request.
Commitment to successfully complete the self-study HVAC course (ASHRAE or similar) within the first year of this position.

Experience Preferred

Experience installing, commissioning, programming or engineering Building Automation Systems, preferably with Delta Controls and/or Loytec product lines.

Years of relevant experience required: 5-10 years

Education required: Degree or Technical Certification in a related field of study (Electrical, Mechanical, Automation, Robotics or other relevant field).

Work Location: Hybrid (In-office 3 days per week, subject to change)

City: Surrey

Type: Full-time, Permanent

Salary: 65,000 - 90,000 CAD

This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

Employee & safety centric culture with the possibility of remote work
Flexible hours and scheduling available
Competitive total compensation along with generous vacation allowances
Three weeks of vacation
In-house & external training provided along with education support and opportunities for growth
Company funded annual personal development budget
Financial benefits & planning such as group RRSP & company match
Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
Travel insurance coverage and access to the Employee Assistance Program (EAP)
Wellness - onsite fitness center & company reimbursement for personal gym memberships
Internal Recognition & Service Awards
Employee Referral bonuses
Transit accessible with free onsite parking
Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

Apply About employer

More about this job

Responsibilities

Provide Level 2 technical support to partners for Delta IBT building automation products, including assistance with deployment, installation, programming, commissioning, and troubleshooting. Analyze and resolve escalated customer issues, create technical content, support documentation and product teams, deliver demonstrations and webinars, and conduct on-site investigations when requested.

Requirements

Candidates should have 5–10 years of relevant experience and a degree or technical certification in a related field such as electrical, mechanical, automation, or robotics. Preferred experience includes installing, commissioning, programming, or engineering building automation systems, particularly Delta Controls or Loytec products; candidates must also hold a valid passport, be willing to travel internationally, and complete an HVAC self-study course within their first year.

Skills

Building Automation Systems
Technical Product Support
Installation
Commissioning
Programming
Troubleshooting
Customer Issue Management
Root Cause Analysis
Level 2 Support
Technical Writing
Technical Documentation Review
Analytical Skills
Communication Skills
HVAC
Networking

Benefits

Flexible Hours
Remote Work Possibility
Competitive Compensation
Three Weeks of Vacation
Training and Education Support
Personal Development Budget
Group RRSP with Company Match
Extended Health, Vision, and Dental Benefits
Travel Insurance
Employee Assistance Program
Onsite Fitness Center
Gym Membership Reimbursement
Recognition and Service Awards
Employee Referral Bonuses
Free Onsite Parking
Company Events

Visa sponsorship

Not detected in the job text

Keywords

Building Automation
Delta Intelligent Building Technologies
Delta Controls
Loytec
BACnet
HVAC
Building Control Hardware
Enterprise Software
Networking
Deployment
Installation
Programming
Commissioning
Troubleshooting
Technical Product Support
Help Desk Software
Root Cause Analysis
Level 2 Support
Product Development
Knowledge Base Articles
Technical Webinars
Product Demonstrations
Technical Documentation
ASHRAE
Electrical Engineering
Mechanical Engineering
Automation
Robotics
Building Controls

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