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Added 40 mins ago
SM
Unit Assistant, Emergency
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- Internship
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Delta Hotels and Resorts®

Assistant Front Office Manager

Quebec, QC, Canada

Pay Range: $63,000-$76,000 Annuellement · Full-time

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Job details

Pay: Pay Range: $63,000-$76,000 Annuellement
Job type: Full-time
Apply by: Dec 3, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information2 ans d'expérience en réception;Bilinguisme (français et anglais): un atoutProgramme de bonification annuelleRégime de retraite et avantages sociaux compétitifsAvantages voyages exclusifs Marriott

Job Number26143537

Job CategoryRooms & Guest Services Operations

Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $63,000-$76,000 Annuellement

Bonus Eligible: Y

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist the Front Office Manager with daily front office operations, staff supervision, and efficient check-in and check-out processes. Promote guest and employee satisfaction, resolve service issues, uphold policies, and support departmental performance and continuous improvement.

Requirements

Candidates need a high school diploma or GED and two years of relevant guest services or front desk experience, or a two-year degree in a related field with no experience required. French and English bilingualism is an asset.

Skills

Front Office Operations
Team Supervision
Guest Services
Customer Service
Guest Relations
Conflict Resolution
Complaint Handling
Employee Coaching
Communication
Interpersonal Skills
Problem-Solving
Financial Decision-Making
Service Quality Improvement
Policy Compliance
Credit Policy Monitoring
Bilingual Communication

Benefits

Annual Bonus Program
Retirement Plan
Competitive Benefits
Exclusive Marriott Travel Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Front Desk
Hotel Operations
Hospitality
Check-In
Check-Out
Bell Staff
Door Staff
Switchboard
Staff Supervision
Employee Recognition
Guest Satisfaction
Customer Service
Guest Relations
Complaint Resolution
Conflict Resolution
Service Quality
Continuous Improvement
Corrective Action Plans
Customer Recognition Program
Front Office Policies
Credit Policies
Financial Performance
Team Communication
French
English
Marriott

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