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Added 9 mins ago
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Laboratory Assistant - Eurofins ExperNorth, Inc.
Eurofins
Vaughan, ON
- $43,000 CAD / year
- Full-time
We Value You: At ExperNorth, we believe that a positive employee experience is all about creating and maintaining a supportive and inclusive environment where every employee feels welcome.…
Added 9 mins ago
K
Assistant Store Manager - Square One
Knix
Mississauga, ON
- $56,900 to $65,000 CAD / year
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 9 mins ago
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Environmental Services Assistant-Casual-Extendicare London
Extendicare
London, ON · LTC - London (Waterloo St.)
- Part-time
Reporting to the Environmental Services Manager, the Environmental Services Assistant
Added 9 mins ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 9 mins ago
Care Team Assistant - Acute Medical Unit
Nova Scotia Health and IWK Health
Bridgewater, NS
Reporting to the Health Services Manager and working under the supervision or direction of regulated health professionals, the Care Team Assistant provides direct, hands-on care based on…
Added 24 mins ago
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Operations Associate
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Manager, Operations Account Services & Support, The Operations Assistant will support our Wealth Advisors and associates to ensure quality control of documents and…
Added 24 mins ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 39 mins ago
FB
Assistant Department Manager - Kingston
Farm Boy Inc.
Kingston, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 39 mins ago
MG
Assistant General Manager
Milestones Grill + Bar
Guelph, ON
- Full-time
Role Description The Assistant General Manager is a full-time, on-site role based at the Milestones Grill + Bar location in Guelph, ON. This role supports the General Manager in overseeing…
Added 39 mins ago
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Operations Supervisor (Full-time) - Ajax
Great Canadian Entertainment
Ajax, ON
- Full-time
…leadership of these departments under the general supervision of the Manager, Operations. Their primary role is to provide authorization and immediate leadership to staff operating in Cage,…
Added 39 mins ago
MG
Concierge
Mistral Group of Companies
ON · Brighton, Ontario
- Part-time
Reporting to the Assistant General Manager, the Concierge serves as the first point of contact for residents, guests, and staff, providing a welcoming and professional environment. This…
Added 1 hour ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
New Glasgow, NS
- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 1 hour ago
Assistant Health & Safety Manager
Salit Steel
Toronto, ON
The Assistant Health & Safety Manager leads the overall health and safety strategy and programs across all steel fabrication facilities and active construction sites (including high-rise…
Added 2 hours ago
PH
Logistic Supervisor
Provincial Health Services Authority
Victoria, BC
- Full-time
Reporting to the Assistant Manager, Logistics, this position is responsible for the coordination of and workflow practices within the Logistics Department including supervising staff,…
Added 2 hours ago
TH
Plastic & Reconstructive Surgeon
The Hospital for Sick Children
Toronto, ON
- Full-time
…could it be maintained - without the skills, knowledge and experience of the extraordinary people who come to work here every day. SickKids is committed to ongoing learning and development,…
Added 3 hours ago
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Restaurant assistant manager
McDonald's
ON · Simcoe, ON
- Full-time
Added 3 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 4 hours ago
CG
Assistant Manager, Banquets & Catering
Compass Group Canada
Winnipeg, MB
- Full-time
The Assistant Manager, Banquets & Catering will be responsible for managing the operations and maintaining profitable banquets while achieving revenue targets and meeting budgeted margins.…
Added 4 hours ago
CG
Associate Coordinator, People & Culture at Assiniboine Park
Compass Group Canada
Winnipeg, MB
- $22 CAD / hour
- Part-time
The People & Culture Assistant Coordinator, reporting to the Manager, People & Culture provides hands-on support across core HR functions, with a strong emphasis on full-cycle hourly…
Added 4 hours ago
CG
Premium ETYS Supervisor, Mezzanine, Rogers Place
Compass Group Canada
AB · Edmonton, AB
- $20 CAD / hour
- Part-time
…associates. The Mezzanine ETYS Supervisor supports the Mezzanine Manager who is responsible for their area by effectively communicating all concerns and necessary information to…
Added 4 hours ago
CG
Manager, Premium Services (Rogers Place)
Compass Group Canada
AB · Edmonton, AB
- Full-time
Job Summary: The Manager, Premium Services oversees the day-to-day food and beverage operations of a designated areas, including in-seat services, premium club locations and a buffet…
Added 4 hours ago
BR
Assistant Manager - Out Collection EIA
Banana Republic
AB · Edmonton, AB
- Full-time
As an Assistant Manager, you set the tone for the store and the team and help bring our brand to life for our customers. You’re responsible for driving profitable sales growth through all…
Added 4 hours ago
CG
Assistant Manager
Compass Group Canada
Calgary, AB
- Full-time
The Assistant Manager, supports the Unit Manager in overseeing the daily operations of food service locations. This role is responsible for ensuring exceptional customer service,…
Added 4 hours ago
CG
Assistant Manager, Full Time
Compass Group Canada
AB · Edmonton, AB
- $28 CAD / hour
- Full-time
Now, if you were to come on board as anAssistant Catering Manager, we’d ask you to do the following for us:
Added 4 hours ago
TC
Culinary Management | Kitchen Manager | Assistant Kitchen Manager
The Canadian Brewhouse
Grande Prairie, AB
- Full-time
…as building our "bench" of future leaders ready to step into Assistant Kitchen Manager and Kitchen Manager roles as new opportunities…

Delta Hotels and Resorts®

Assistant Front Office Manager

Quebec, QC, Canada

Pay Range: $63,000-$76,000 Annuellement · Full-time

Apply About employer

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Job details

Pay: Pay Range: $63,000-$76,000 Annuellement
Job type: Full-time
Apply by: Dec 3, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information2 ans d'expérience en réception;Bilinguisme (français et anglais): un atoutProgramme de bonification annuelleRégime de retraite et avantages sociaux compétitifsAvantages voyages exclusifs Marriott

Job Number26143537

Job CategoryRooms & Guest Services Operations

Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $63,000-$76,000 Annuellement

Bonus Eligible: Y

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist the Front Office Manager with daily front office operations, staff supervision, and efficient check-in and check-out processes. Promote guest and employee satisfaction, resolve service issues, uphold policies, and support departmental performance and continuous improvement.

Requirements

Candidates need a high school diploma or GED and two years of relevant guest services or front desk experience, or a two-year degree in a related field with no experience required. French and English bilingualism is an asset.

Skills

Front Office Operations
Team Supervision
Guest Services
Customer Service
Guest Relations
Conflict Resolution
Complaint Handling
Employee Coaching
Communication
Interpersonal Skills
Problem-Solving
Financial Decision-Making
Service Quality Improvement
Policy Compliance
Credit Policy Monitoring
Bilingual Communication

Benefits

Annual Bonus Program
Retirement Plan
Competitive Benefits
Exclusive Marriott Travel Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Front Desk
Hotel Operations
Hospitality
Check-In
Check-Out
Bell Staff
Door Staff
Switchboard
Staff Supervision
Employee Recognition
Guest Satisfaction
Customer Service
Guest Relations
Complaint Resolution
Conflict Resolution
Service Quality
Continuous Improvement
Corrective Action Plans
Customer Recognition Program
Front Office Policies
Credit Policies
Financial Performance
Team Communication
French
English
Marriott

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