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Added 13 mins ago
C
CNC Machine Operator - Precision Equipment
CyberCoders
Chatham, NB
- $30 to $32 CAD / hour
- Contract
Added 13 mins ago
AI
Embedded Software Architect
Aversan Inc.
Montreal, QC
- $135,000 to $155,000 CAD / year
- Full-time
Lead the architecture, design, development, and implementation of complex embedded software for space applications, including satellite payload systems.
Added 13 mins ago
* EHS Manager *
Oerlikon
Fort Saskatchewan, AB
Lead Safety. Drive Compliance. Build a Culture of Excellence.
Added 27 mins ago
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Manager Campaign Analytics SQL Pega CDH
FINTECH PROFESSIONALS CORP
Toronto, ON
- $50 to $65 CAD / hour
- Full-time
Lead campaign analytics across acquisition, engagement, cross-sell, retention, and win-back initiatives, from opportunity sizing and audience definition through in-market monitoring and…
Added 42 mins ago
BR
Robotics Software Developer – ROS2, State Estimation, Perception
BHF Robotics
Markham, ON
- Full-time
Why Join Us: You will lead the field service team for deployment of next-generation autonomous agricultural robotic systems that transform the industry. This role offers extensive exposure…
Added 42 mins ago
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HVAC Salesperson
Climeron Heating, Cooling & Plumbing
Toronto, ON
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Added 43 mins ago
Growth and CRM Analyst
AppLovin
Toronto, ON
…that machine. You'll own your slice of it alongside our CRM lead, and grow your scope as the platform…
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Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Mississauga, ON
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 43 mins ago
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Security Systems Technical Lead
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Job Description: Convergint is looking for a Security Technical Lead to join our amazing culture in our Calgary, AB location. As the Security Technical Lead, you will be responsible for…
Added 43 mins ago
C
Field Technical Lead - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is currently looking for a Security Field Technical Lead to join our amazing culture in our Toronto location. As a Security Field Technical Lead, you will be…
Added 43 mins ago
C
BAS Project Supervisor
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Minimum of two years of supervisory or technical lead experience
Added 43 mins ago
C
Site Foreman - FIFO
Convergint
Fort McMurray, AB · CA AB Fort McMurray
- Full-time
Maintenance & Operations SupportSupport and indirectly lead trades personnel working under the maintenance contract.
Added 43 mins ago
C
Facilities Building Operator - FIFO 14/14
Convergint
Mississauga, ON · CA AB Suncor
- Full-time
Under the direction of the Lead Building Operator and on-site Client Supervisor perform minor maintenance functions for HVAC and plumbing issues. Use hand tools and power tools as required.
Added 43 mins ago
C
Service Account Executive - Building Automation Systems
Convergint
Calgary, AB · CA AB Calgary
- Full-time
Mine the existing portfolio of customers that do not currently have a maintenance agreement with Convergint, and lead or partner with the existing sales team to sell the value of…
Added 43 mins ago
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Security and Healthcare Technician
Convergint
Dartmouth, NS · CA NS Dartmouth
- Full-time
This role provides a strong growth path toward Project Foreman, Technical Project Manager, or Systems Integration Lead roles.
Added 43 mins ago
C
Journeyman Carpenter - FIFO 14/14
Convergint
Fort McMurray, AB · CA AB Suncor
- Full-time
…with other colleagues, and performing work as directed by the Lead and on-site Client…
Added 43 mins ago
CF
Program Support Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
Procedures (SOPs) and program guidelines, as well as lead project teams in the
Added 43 mins ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Senior Manager will lead and manage the implementation, evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program…
Added 43 mins ago
CF
Fitness and Sports Instructor (7)
Canadian Forces Morale and Welfare Services (CFMWS)
Saint-Jean-sur-Richelieu, QC · St-Jean
- Full-time
As part of a dynamic and dedicated team, as a Fitness and Sports Instructor, you will have the opportunity to lead Fitness, Sports and Aquatics programs for a very highly motivated and…
Added 57 mins ago
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Store Manager - Jo Malone London - Fulltime - Chinook Centre - Calgary AB
Estée Lauder Companies
Calgary, AB
- Full-time
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Added 1 hour ago
CB
Baker - Full-Time with Benefits- Stratford Mall
COBS Bread
Stratford, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 1 hour ago
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Baker - Full-Time with Benefits- Stoney Creek Commons (London)
COBS Bread
London, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 1 hour ago
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Baker - Full-Time with Benefits- London North West
COBS Bread
London, ON
- Full-time
Through development programs that provide you with opportunities to lead teams, and take charge when it comes to production, marketing, and sales, we're invested in offering you the…
Added 1 hour ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Lead departmental initiatives focused on continuous quality improvement, patient experience, service innovation, operational efficiency, and system integration.
Added 1 hour ago
A
Senior Software Engineer
AltaML
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
Lead implementation of medium-to-large complexity features or epics, decomposing the work into tasks other engineers can pick up.

Delta Hotels and Resorts®

Assistant Front Office Manager

Quebec, QC, Canada

Pay Range: $63,000-$76,000 Annuellement · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $63,000-$76,000 Annuellement
Job type: Full-time
Apply by: Dec 3, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information2 ans d'expérience en réception;Bilinguisme (français et anglais): un atoutProgramme de bonification annuelleRégime de retraite et avantages sociaux compétitifsAvantages voyages exclusifs Marriott

Job Number26143537

Job CategoryRooms & Guest Services Operations

Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $63,000-$76,000 Annuellement

Bonus Eligible: Y

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist the Front Office Manager with daily front office operations, staff supervision, and efficient check-in and check-out processes. Promote guest and employee satisfaction, resolve service issues, uphold policies, and support departmental performance and continuous improvement.

Requirements

Candidates need a high school diploma or GED and two years of relevant guest services or front desk experience, or a two-year degree in a related field with no experience required. French and English bilingualism is an asset.

Skills

Front Office Operations
Team Supervision
Guest Services
Customer Service
Guest Relations
Conflict Resolution
Complaint Handling
Employee Coaching
Communication
Interpersonal Skills
Problem-Solving
Financial Decision-Making
Service Quality Improvement
Policy Compliance
Credit Policy Monitoring
Bilingual Communication

Benefits

Annual Bonus Program
Retirement Plan
Competitive Benefits
Exclusive Marriott Travel Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Front Desk
Hotel Operations
Hospitality
Check-In
Check-Out
Bell Staff
Door Staff
Switchboard
Staff Supervision
Employee Recognition
Guest Satisfaction
Customer Service
Guest Relations
Complaint Resolution
Conflict Resolution
Service Quality
Continuous Improvement
Corrective Action Plans
Customer Recognition Program
Front Office Policies
Credit Policies
Financial Performance
Team Communication
French
English
Marriott

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