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Added 50 mins ago
RV
Commercial Manager – Industry Key Accounts
Royal Van Leeuwen
Bolton, ON
- Full-time
Ensure appropriate people management (based on HR wheel) with support from the responsible HR Manager
Added 50 mins ago
CG
Food Service Manager , Culinary and Food Operations
Compass Group Canada
Dubreuilville, ON
- Full-time
Now, If You Were To Come On Board As Our Food Service Manager, We'd Ask You To Do The Following For Us
Added 1 hour ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Beaumont, AB
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 1 hour ago
CG
General Help, Full Time
Compass Group Canada
Vancouver, BC
- $24 CAD / hour
- Full-time
Monitor product levels and communicate low stock, shortages, or replenishment needs to manager.
Added 3 hours ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Victoria, BC
- Full-time
Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
Added 4 hours ago
SA
Cook 1
SSP America
Winnipeg, MB
- Full-time
Complete the control sheets for opening, in progress and closing if requested.
Added 4 hours ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Complete the control sheets for opening, in progress and closing if requested.
Added 5 hours ago
MS
Merchandise Manager - Full Time - 3am Required - $21.25hr
Michaels Stores
Langford, BC
- Full-time
Manage key aspects of inventory control, ensuring product accuracy, integrity, and efficient stock movement.
Added 5 hours ago
P
Quality Assurance Manager
Prysmian
Johnstown, ON
- $87,000 to $117,000 CAD / year
- Full-time
The Quality Manager will work closely with other members of the manufacturing operations team, engineering, and other support leaders to assure the effective implementation of quality…
Added 6 hours ago
W
Gérant de rayon leader, aliments
Walmart
Alma, QC
- Full-time
The Food Lead Department Manager supports food area operations by working closely with the Food Assistant Manager to deliver a strong customer experience and efficient daily execution. This…
Added 6 hours ago
EI
Mechanical Assembler
Ecolab Inc.
Calgary, AB
- Full-time
This role will report to the Production Manager and will be integral to contributing to the future of scalable computer cooling solutions.
Added 6 hours ago
M
Manager, Supply Chain / Gestionnaire, Gestion de la chaîne d’approvisionnement
Merck
Charlottetown, PE
- Full-time
We are seeking an experienced Manager, Supply Chain Management to lead the Supply Chain function at our companies Animal Health manufacturing site in Prince Edward Island.
Added 7 hours ago
A
R&D Test Manager (Software - Validation & Verification)
Actalent
Ottawa, ON · Nepean, ON
- $145,000 to $195,000 CAD / year
- Full-time
We are seeking a hands-on Software Validation & Verification Manager to lead the verification and validation function supporting fiber-optical production and laboratory testing product…
Added 7 hours ago
A
R&D Test Manager (Software - Validation & Verification)
Actalent
Ottawa, ON · Nepean, ON
- $145,000 to $195,000 CAD / year
- Full-time
We are seeking a hands-on Software Validation & Verification Manager to lead the verification and validation function supporting fiber-optical production and laboratory testing product…
Added 7 hours ago
I
Process/Project Engineer
Innophos
Port Maitland, ON
- $90,000 to $105,000 CAD / year
- Full-time
…various aspects of the manufacturing processes and equipment – product quality, reliability, yield, pollution control, work environment, and energy conservation. This engineer will be…
Added 7 hours ago
K
Customer Service/Order Manager
Kelly
Markham, ON
- $26 USD / hour
- Full-time
Confirm product availability, batch release status, and lead times with planning and QA.
Added 8 hours ago
TS
Store Associate
The Salvation Army in Canada
Peterborough, ON
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 8 hours ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
The role provides service to customers, sorting incoming product and assists in the ongoing retail operations of The Salvation Army Thrift Store.
Added 9 hours ago
MB
Territory Manager - Edmonton, Alberta
Master Builders Solutions
AB · Edmonton, AB
- $95,000 to $110,000 CAD / year
- Full-time
You will be responsible for increasing revenue for assigned existing accounts by promoting new products, increasing product mix optimization and product upsell. Provides support to existing…
Added 9 hours ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Beamsville, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 10 hours ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Oversee compliance with applicable licensing, preventive control, traceability, product identification, labelling, and recordkeeping requirements.
Added 10 hours ago
RI
Pest Control Technician
Rentokil Initial
Vaughan, ON
- $41,000 to $43,000 CAD / year
- Contract
Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has…
Added 10 hours ago
RI
Pest Control Technician
Rentokil Initial
Brampton, ON
- $41,000 to $43,000 CAD / year
- Contract
Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has…
Added 10 hours ago
BE
Product Manager – Tech Accessories & Hardware
Blu Element
Montreal, QC
- Full-time
At Blu Element, the Product Manager is the driving force behind our hardware and accessory roadmap. While our Product Lead shapes the portfolio vision and high-level strategy, you will be…
Added 10 hours ago
HI
Sr. Data Engineer
HRbrain Inc.
Toronto, ON
- Full-time
…a size and scope exercise alongside the other team members (Product Manager, Data Architect, BA, 2 other Data Engineers, 1 BA…

Delta Hotels and Resorts®

Assistant Front Office Manager

Quebec, QC, Canada

Pay Range: $63,000-$76,000 Annuellement · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $63,000-$76,000 Annuellement
Job type: Full-time
Apply by: Dec 3, 2026
Experience: High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
Posting language: English
Posted: Nov 3, 2026

Original job description

Additional Information2 ans d'expérience en réception;Bilinguisme (français et anglais): un atoutProgramme de bonification annuelleRégime de retraite et avantages sociaux compétitifsAvantages voyages exclusifs Marriott

Job Number26143537

Job CategoryRooms & Guest Services Operations

Location690 Boul Rene Levesque Est, Quebec City QC G1R 5A8, Canada VIEW ON MAP

ScheduleFull Time

Located Remotely?N

Position Type Management

Pay Range: $63,000-$76,000 Annuellement

Bonus Eligible: Y

Job Summary

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Encourages and builds mutual trust, respect, and cooperation among team members.
Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
Ensures employee recognition is taking place on all shifts.
Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
Develops specific goals and plans to prioritize, organize, and accomplish your work.
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Strives to improve service performance.
Collaborates with the Front Office Manager on ways to continually improve departmental service.
Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
Serves as a role model to demonstrate appropriate behaviors.
Sets a positive example for guest relations.
Displays outstanding hospitality skills.
Empowers employees to provide excellent customer service.
Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Provides feedback to employees based on observation of service behaviors.
Handles guest problems and complaints effectively.
Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.
Ensures compliance with all Front Office policies, standards and procedures.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluating results to choose the best solution and solve problems.
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
Functions in place of the Front Office Manager in his/her absence.
Communicates critical information from pre- and post-convention meetings to the Front Office staff.
Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Notification to Applicants: Delta Hotels Quebec takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.

Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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More about this job

Responsibilities

Assist the Front Office Manager with daily front office operations, staff supervision, and efficient check-in and check-out processes. Promote guest and employee satisfaction, resolve service issues, uphold policies, and support departmental performance and continuous improvement.

Requirements

Candidates need a high school diploma or GED and two years of relevant guest services or front desk experience, or a two-year degree in a related field with no experience required. French and English bilingualism is an asset.

Skills

Front Office Operations
Team Supervision
Guest Services
Customer Service
Guest Relations
Conflict Resolution
Complaint Handling
Employee Coaching
Communication
Interpersonal Skills
Problem-Solving
Financial Decision-Making
Service Quality Improvement
Policy Compliance
Credit Policy Monitoring
Bilingual Communication

Benefits

Annual Bonus Program
Retirement Plan
Competitive Benefits
Exclusive Marriott Travel Benefits

Visa sponsorship

Not detected in the job text

Keywords

Front Office
Guest Services
Front Desk
Hotel Operations
Hospitality
Check-In
Check-Out
Bell Staff
Door Staff
Switchboard
Staff Supervision
Employee Recognition
Guest Satisfaction
Customer Service
Guest Relations
Complaint Resolution
Conflict Resolution
Service Quality
Continuous Improvement
Corrective Action Plans
Customer Recognition Program
Front Office Policies
Credit Policies
Financial Performance
Team Communication
French
English
Marriott

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